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Jan 15, 2011

ABC Bank Jobs Kenya January 2011.

The ABC Group of Companies comprises of ABC Bank, ABC Capital, ABC Insurance and ABC Capital Bank, Uganda.

African Banking Corporation Limited (ABC Bank) is an award winning commercial bank that offers superior financial solutions that are tailored to create value for all its customers needs.

To achieve its vision and commitment to customers, ABC Bank is seeking to recruit qualified and skilled persons to fill the following positions;

A. Head of Retail Banking

This position reports to the Group Chief Executive Officer.

Overall Purpose of the Job

To grow Retail Banking business by providing effective leadership to the Business Unit’s staff and management of the department’s operations to optimize acquisition of new customers; selling of Bank products; quality of customer management and maintenance of portfolio of existing customers; increasing usage of the Bank’s products by cross-selling; and support retention and longevity of all ABC customers through delivery of quality after sales service.

Duties and Responsibilities

* Structuring the appropriate Personal Banking Team and their support to meet capacity requirements to deliver business targets and competitive quality standards.

* Establishing appropriate quality and productivity benchmarks for business development (customer acquisition and sales) and portfolio maintenance.

* Maintaining a quality products portfolio (range) that creates competitive advantage for ABC Bank and is in line with evolving market needs and addressing current and anticipated needs of the target market.

* Formulate and implement effective business management infrastructure and systems (policies, processes, procedures and tools) for optimal resource utilization to deliver business targets and competitive quality standards.

* Continuously align the bank’s service offering to customers’ expectations and needs through a research process, service quality surveys and multiple channels of feedback.

* Establishing and maintaining operational risk management systems to ensure compliance standards are consistently met within the department.

* Initiating, sponsoring and championing development/ repackaging and release of products and services for Retail Banking.

* Establishing and maintaining systems to nurture entrenchment of the Bank’s core values and positive presentation of the Bank’s brand image at all customer (internal & external) contact points.

Minimum Qualifications and Experience

* University Degree in a financial field from a recognized institution.

* 8 years banking experience with proven track record in establishment and management of Business Banking solutions.

* Experience in mainstream banking

* Knowledge of banking products

* Skills in leadership and sales management

* Solution selling techniques

* Experience in managing product development

Personal Profile

* Ability to translate the bank’s corporate strategy into a departmental business plan and operationalize the same.

* Ability to provide leadership that motivates staff to maximize their productivity and retention.

* Ability to present, communicate and implement essential changes to position Retail and SME Banking for sustainable success in competitive markets.

* Ability to effectively promote the bank and establish business networks at high levels within the target markets.

B. Relationship Manager – Liabilities

This position reports to the Head of Corporate Banking.

Overall Purpose of the Job

The position will be responsible to coordinate and mobilize deposits and liability accounts for the Bank.

Duties and Responsibilities

* Preparing and implementing action plans and programs for mobilizing deposits, opening of accounts and obtaining new profitable corporate business.

* Consulting and advising customers on appropriate investment options.

* Marketing for deposits in both local and foreign currencies from corporate customers.

* Consulting with customers with a view to identifying their special needs and designing facilities that would best suit their requirements.

* Carry out regular visits to existing and potential corporate clients and to ensure quality service to each corporate customer.

Minimum Qualifications and Experience

* A University Degree in Finance or Business Management

* Must have worked in the bank for at least 5 years particularly in relationship management.

* Professional qualifications in Accounting, Marketing and/or Banking such as CKA(K), CIM, ACIB, or AKIB will be an added advantage.

* A Proven record in the delivery of business targets

Personal Profile

* Excellent communication and interpersonal skills.

* Sales and negotiating skills.

* Excellent analytical skills.

* Should have a business development mindset.

* Should be result oriented, with ability to work under pressure and deliver on time.

* Willing to travel widely within Kenya.

* Well versed with KYC/AML compliance requirements

* Well versed in the Banks products (state the products or services)

C. Product Development Manager

This position reports to the Head Retail Banking.

Overall Purpose of the Job

This position will be responsible for developing and positioning African Banking Corporation Group Products and Brand offer that meets customer requirements and portrays a positive image.

Duties and Responsibilities

1. Develop Branch Recognition:

* Develop a plan on execution for branding activities and contribute to budget development.

* To develop and executed brand visibility strategies.

* Launch new products and re-brand existing products to sustain effectiveness.

* To design and implement promotion activities.

* To align branding to community social responsibility activities for brand leverage.

* Ensure participation in brand equity survey by developing survey components.

* To develop and implement unique brands in consultation with the major stakeholders (Corporate, Retail & SME and Treasury)

2. Sustain and Grow Market Share:

* Execute sales promotion plans for growth of market share.

* Facilitate product knowledge to consumers and staff in consultation with business units.

* Gather market intelligence for appropriate planning and action.

* Oversee the development and implementation of effective communication systems with the customers.

* Ensure compliance with best practices in corporate governance.

* Develop web contacts, web communication and maintain the website.

* Coordinate in event planning including media conferences.

* Direct companies’ internal and external communications and coordinate media public relations including presentations and written communications which inform relevant stakeholders, media representatives and the public about the Bank/Group.

* Maintain the Bank’s/Group’s public image, highlighting problem areas and recommend remedial actions as appropriate.

* Oversee activities of personnel (appraise, reward, motivate, discipline as necessary).

* Work with Business units, subsidiary companies and Human Resource department to plan and create strategies, tactics, activities and materials for the purpose of conveying the most positive message to staff, relevant stakeholders, media representatives and the public.

* Ensure that the Public Relation Agency and all media houses that deal with the Bank are managed in a manner that is beneficial and that a cordial relationship is maintained with such entities at all times.

* Coordinate surveys to measure customer satisfaction.

Minimum Qualifications and Experience

* University degree in Marketing, Communication or Journalism

* Over 10 years experience with out of which 7 years should be in leadership position.

Personal Profile

* Posses a solid understanding of broad financial industry issues and competitive position of key players.

* Expert knowledge, exhibit an exceptional degree of ingenuity, creativity and resourcefulness.

* Ability to guide and transfer knowledge to team.

* Ability to build and sustain positive relationships internally and externally.

* Able to operate in a performance driven organization.

* Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations.

Applications indicating how your experience matches the position requirements and attaching detailed CV indicating current position, salary and names and contacts of three referees should be forwarded to:

Group Head of Human Resource

African Banking Corporation Limited

ABC Bank House, Woodvale Grove, Westlands

P.O. Box 46452-00100

Nairobi

Closing date for receiving applications is Monday, 24th January 2011.

Only shortlisted candidates will be contacted.


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