Customer Field Representative

View Job Requisition - Customer Field Representative

Requisition Number: 11-1010967
Job Status: Activated -

Posting Type: Posted Internally and Externally. -

Posting Status: Available

Location Nairobi, Kenya

Virtual Office/Telecommute?
(Things you should know about Virtual Office) Virtual Work Not Available

Shift First

Business Unit Commercial Airplanes

Division Commercial Aviation Services

Program Fleet Services

Occupation Title Field Services

Skills Management Title ILHE

Job Classification GEC72E

Job Type Non-Management

Experience Level Career/Experienced

Exemption Status Not Applicable

Union No

Security Clearance Required?
(Security Clearance definitions) No Security Clearance Required

Work Eligibility Required? Yes

US Person Status Required? No

Export Control Required? No

Relocation Money Available? No

Date Posted 05/20/2011

Closing Date
(Things you should know about closing dates) 07/19/2011

Position Description Provides field operation and/or support of delivered aircraft. Coordinates the development of routine troubleshooting procedures to isolate equipment problems not detected by tactical diagnostics/documentation. Documents field site activities. Provides interpretation of technical documents. Provides specialized on-the-job training to customers. Develops and provides solutions to a wide variety of technically complex problems. Participates on core selling process customer team. Performs business activities and maintains the administrative functions of a field office. Guides others. Works under general direction. Representative Major Tasks (Reflects typical job family activities. Specific activities may vary by Business Unit, region, site or assignment): 1.Should be knowledgeable on Boeing products i.e. 737, and 767, and 777 aircraft. 2.Should have hands-on experience with these products, i.e. troubleshooting, resolving problems in field. 3.Coordinates the development of routine troubleshooting procedures by using established processes and communicating with functional organizations (e.g., engineering, program office, customer) to isolate equipment problems not detected by tactical diagnostics/documentation. 4.Develops relationships with immediate customers and their senior leadership by communicating and understanding their needs, expectations, and requirements, soliciting customer feedback, and taking action to ensure customer satisfaction with the company's products and service. 5.Provides assistance with the interpretation of technical documents (e.g., orders, manuals, maintenance manuals, operating procedures, drawings, interactive electronic technical manual) by communicating with operators/maintainers to ensure the intent and purpose of the documentation is understood and followed. 6.Documents field site activities by preparing and transmitting reports (e.g., customer/site activity, technical/operational data, problems, publication change requests, continuous process improvement data) to provide status of product/customer issues and developments. 7.Develops and provides solutions to a wide variety of technically complex problems without assistance. 8.Able and willing to support customers AOG requirements by coordinating with customers as well as home Business Units until resolution is defined. 9.Conversant with the aircraft spares market to support customers needs as well as supporting home Spares Business units sales. 10.Have good writing and communicating skills to support the daily Technical issues, Technical Seminars and Leadership meetings. 11.Have desire to learn new products and technology that customers will be using in future. 12.Have good computer skills (software and hardware) to support current and future aircraft maintenance. 13.Able to work in a team environment, share technical expertise and learn from representatives. Additional Tasks (Reflects additional typical job family activities. Specific activities may vary by Business Unit, region, site or assignment): 1.Monitors and reports customer information (e.g., business developments, key personnel changes, business opportunities) that could be used in marketing and sales of Boeing products and services. 2.Performs business activities by using established company/field service policies and procedures to support field service business processes. 3.Provides specialized on-the-job training to the operators/maintainers by explaining theory of operations and demonstrating basic operating, maintenance, servicing procedures, and troubleshooting techniques, and by using special tools and equipment to supplement formal training. This job may be level E2 or E3 and will determined by the level of experience and qualifications of the selected candidate, in relation to the scope and responsibility of the position.

Competencies Good communication skills and fluency in English (written and spoken)

Competencies Knowledge of various engineering disciplines such as electrical, mechanical, and systems

Competencies Technical Knowledge of associated regulatory requirements and related impact on aircraft performance.

Competencies Technical Knowledge of associated regulatory requirements and related impact on aircraft performance. Utilize this knowledge to resolve customer issues.

Competencies The ability to communicate with technical personnel from multiple skill areas and functions to evaluate technical information and issues impacting design, production, and support of products, services, or other deliverables.

Basic Qualifications For Consideration Do you have current legal authorisation to work in Kenya?

Typical Education/Experience Degree qualified Engineer or Aircraft Maintenance Engineer (licensed) is desired for this job. 10 years experience in Aircraft Engineering desired. Having Boeing Aircraft experience is mandatory. Must be flexible and able to adapt to Airline and local culture.

Other Job related information This job may be level E2 or E3 and will determined by the level of experience and qualifications of the selected candidate, in relation to the scope and responsibility of the position. This position will be part of Boeing International. This requisition is for an international, locally hired position in Nairobi, Kenya. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will be commensurate with experience and qualifications and in accordance Kenyan law. The employment is subject to the candidate's ability to satisfy all Kenyan labor and immigration formalities.

*** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***

Every job requisition has specific and unique requirements listed under 'Description', 'Competencies',
and 'Education'. Applicants will increase their opportunities for consideration by demonstrating
compatibility with these requirements in their resumes.

The job specifications - including competencies (knowledge, skills, abilities, and other characteristics),
job-relevant work experience, education, and other requirements described in this requisition -
will be the basis for applicant screening, including resume reviews, structured interviews and any other
assessments used to support the hiring decision. All candidates considered for this position may be
required to participate in a structured interview. The structured interview is a standardized method of
evaluating candidates' job-related competencies to support an objective selection and promotion process.

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