Head of Retail Business Job in Kenya - Insurance Group

Our client is a strong and respected brand and part of an international and dynamic insurance group, which has been offering Life Insurance to Kenyans for over forty years and seeks to fill the position of Head of Retail Business.

The Job:

Position: Head of Retail Business

Reports to: Managing Director

Division: Retail Business

Status: Permanent

Overall Purpose of the Job:

Responsible for the end to end performance of the business line to include Production, Operational efficiency, Profitability and Great Customer Service. Promote an environment that is conducive to business growth and provide necessary support to staff on business related issues. Ensure delivery of a robust customer value proposition that places the company above the competition. Ensure effective management of relationships with external suppliers.Own the performance and profitability of the business by monitoring productivity and profitability against set targetsEnhance operational efficiency of the business in close coordination with the Regional Operations departmentDrive sales through the Agency and any other legal and appropriate channelGrow the retail business revenue as per the set targets Evaluate and implement processes and procedures that improve on customer service for the retail clientsPrepare annual budget for the business line & manage expenses within the approved budgetEnsure robust underwriting and claims controls and the embedment of the Business Process Re-Engineering activitiesDrive product innovation in the business in order to introduce new products that meet the customers’ changing needsProvide effective people leadership for staff in the departmentAnalyse competitor activity to understand opportunities(pro active) and address inefficiencies(reactive)Address and embed Audit Findings to ensure that these findings are closed within agreed timelines and the processes embedded within the businessEffective execution of activities within cost, quality and time constraints i.e. : Quality Control, Project ManagementQualifications:

The ideal candidate should possess:

7+ years experience at a senior level in a relevant businessActuarial Back groundVery good understanding and experience of insurance administrationVery good knowledge of insurance products,In depth understanding of the operations of a life insurance businessExperience in change management and ability to positively lead changeExperience in budgeting and strategic financial planningAbility to operate within a high pressured environment and engage at an Executive levelPolicy development and implementationAn appreciation and a good understanding of macro-economics and external factors affecting the business strategies adopted and various markets served by CFC LifeAbility to get things doneProficiency in Microsoft OfficeExcellent communication, influencing and negotiations skillsCommercial instinct and driveProblem solving and ability to make decisionsExcellent relationship management and interpersonal/organisational skillsAbility to interact with employees & establish credibility across all levels in the businessAbility to interact and gain trust from people within and outside the organisationAbility to multi-task and work under stressHigh integrity Dynamic self starter with ambition to succeed.If you are qualified and up to the challenge, please send an updated Curriculum Vitae (Ms Word version) to kenyanrecruiter@gmail.com clearly stating the job position (Head-Retail Business) as the subject.

Include your daytime contact, current & expected remuneration as well as your notice period in your application cover letter.

Deadline for application is 17th June 2011.

Only shortlisted candidates will be contacted.

Please quote kenyanjobs.blogspot.com as the source of the job advert