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Apr 30, 2016




A well – established Manufacturing company is looking for a motivated and result oriented candidates to fill the below  position of the Interns Assistant Accountants.



3 Positions



Ref: IAA/05/01/2016
 



Location: Nairobi



Reporting to HOD, this position is ideal for candidates who are ready to grow their career the right way. 



You will work under supervision  at all times during the learning process.


 


Duties and Responsibilities


  • Any follow up on works issues on creditors and their payments

  • Reconciliation of  bank statements from the banks allocated to you[DAILY].

  • Incharge of input VAT monthly.Witholding VAT,Witholding Tax  and prepare for the i-tax uploading format and forwards them to HOD for authorization for  uploading [MONTHLY]

  • Ensure all daily bankings have been captured in the system

  • Being able to post Post purchase invoice on ERP

  • Able to process accounts payable payments

  • Able to handle payroll when required  

  • Ability to produce all statutory payments –NHIF,NSSF,PAYE,VAT,WHT,DIT

  • Ability to reconcile  debtors/suppliers  statements

  • Posting of cheques on ERP

  • Perform other related duties as assigned from time to time


Qualifications




The successful candidate must have the following or its equivalent


  • ATC/CPA 2-Compulsory

  • Proficiency in Excel and word

  • Know the book keeping /double entries

  • Able to produce daily reports

  • Quick learner

  • Report to work early

  • High integrity and trustworthy person  to handle confidential data

  • Should be aged between 24 to 29 years

  • Ability to work with minimal supervision

  • Other duties as may be assigned.


How to Apply




If you believe you  are up to the challenge and have the qualifications and  acquire experience with us, please submit your application via email with detailed curriculum vitae, stating your email, telephone contacts, and names and addresses of three referees. 




Your application must be received by 4th May  2016 addressed to:

The Human Resource Manager
Email: sm.financialcontroller@gmail.com
Ref: IAA05/01/2016









Medecins Sans Frontieres – Switzerland, Dadaab Dagahaley Refugee Camp 



Vacancy: Counselor – Educator



Project Summary: The objective of our project is to provide primary and secondary level of health care to the Refugees in Dagahaley refugee camp.  



MSF provides a full package of medical care through 4 primary health care units and 1 hospital (100 beds) with 24 hour emergency and Operating Theatre.

Health services include curative, preventative, nutritional activities and emergency preparedness and intervention with partners. 



 


The selected candidate will be reporting to the Mental Health Supervisor
 



Start date: Immediately

Package: Attractive salary package on offer with additional benefits including comprehensive health cover.
 




Contract duration: 12 months fixed term contract with possibility of extension based on performance (includes 3 month probationary period)

The job activities include but are not limited to;



  • Actively promote the availability of counselling services and carry out, individual or in group counseling, basic psycho educational sessions, to patients, their families (when needed), in order to alleviate their psychosocial  difficulties within the project scope.

  • Provide Psychosocial intervention  to clients in a culturally sensitive manner

  • Refer patients to other specialists or other institutions for further assistance, when necessary in order to propose the best support available.

  • Participate in the creation of any material needed for counseling activities and look after it,

  • Keep files  and statistics of daily activities and participate in team meetings to share experiences and discuss special cases with other counselors, preserving confidentiality

  • Inform line manager of any problem of any kind arising during the day-to-day activities.

  • Take active part in trainings, supervisions/intervisions and support the activities manager when necessary in doing sensitization for MSF staff or external partners about mental health /psychosocial issues.

  • Mental health promotion by integrating counseling services in all medical departments


Requirements:

Education: Counselling, social work, psychology or other similar degree /diploma
 




Experience: 1 year experience essential. Experience with NGO desirable.
 



Languages: Local language essential. Mission language desirable
 



Competences: Results, teamwork, commitment, flexibility, service.
 



How to Apply



If you meet the above requirements, please send your CV, motivation letter outlining HOW you fulfill each of the requirements in bullet points on or before 12th May 2016 to http://www.uhired.me/job/49

Applications must be received by the deadline. 




Only shortlisted candidates will be contacted.




(MSF is an equal Employer and does not charge any application/recruitment or training fee)







Call Centre Coordinator

Location: Nairobi


Industry: Health


Our Client, an international NGO whose core business is reproductive health and family planning to millions of the world’s poorest and vulnerable women is seeking to recruit a Call Centre Coordinator. 




The ideal candidate will be required to provide overall coordination of the interface between the organization, her clients and stakeholders through various communication channels for information dissemination, provide professional counselling services, feedback and directing business through client bookings across all channels.

 


Duties and Responsibilities


  • Determine call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis.

  • Identify and evaluate state of the art technologies, defining user requirements, productivity, quality and customer service standards

  • Maintain and improve call centre operations

  • Asses training needs and develop a training programme for the call centre teams

  • Maintain professional and technical knowledge on call centres.

  • Develop and operationalize a call centre Standard Operating Procedures (SOPs) Manual or various processes at the Call Centre.

  • Make available and standardize various information tools and materials for reference by the Call Centre team.

  • Counsel and provide relevant information to clients and access the organization through the call centre on reproductive health and related issues.

  • Monitor inbound and outbound calls to all clients made by the call centre agents and make necessary recommendation.

  • Provide counselling services (individual and group) for fellow employees who work in service delivery as well as general counselling to employees

  • Enter new customer information into the system and maintain the Call Centre database

  • Use of data capture and ensure all reports required are generated

  • Coordinate client satisfaction surveys across all channels in conjunction with the M&E team and research for required information using available resources

  • Coordinate general follow up for all clients reaching the service delivery channels with specific emphasis on Family Planning, PAFP, and Cervical cancer screening and testing.

  • Establish, facilitate and coordinate use of client, staff and strategic partners databases to be used for strategic engagement e.g. through bulk sms

  • Plan promotions, campaigns and client engagements on all electronic platforms for all the organization channels i.e. Facebook, twitter, website and YouTube.


Qualification and Experience


  • Bachelor’s degree in Psychology, Social Sciences  or Business Management

  • Minimum of one year working experience in a call centre set up.

  • Ability to manage and develop team members

  • Courses in communication and client management and nursing background will be an added advantage.

  • Knowledge of customer service principles and practices

  • Fluent communication in both English and Kiswahili

  • At least one year working experience in an SRH organization.

  • Customer service experience.

  • Knowledge of administration and clerical processes.


To apply, send your CV and cover letter only to cvs@flexi-personnel.com or before close of business 6th May, 2016. 



Clearly indicate the position applied for and salary expectation on the subject line




NB: Flexi Personnel does not charge candidates for job placement.








Vacancy: Operations Manager



Job Purpose: Operations manager is responsible for planning, directing and coordinating the operations of the club. 



She/he is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.

Main Job Tasks and Responsibilities




 



Coordination and Supervision


  • Coordinate, manage and monitor the workings of various departments in the club. 

  • Coordinate and monitor the work of department’s various sections i.e maintenance, gardening, swimming pools, housekeeping and the spa. 

  • Monitor performance and implement improvements. 

  • Ensure quality of products. 

  • Manage quality and quantity of employee productivity. 

  • Manage maintenance of equipment and machinery. 

  • Provide technical support where necessary.


Financial 


  • Review financial statements and data. 

  • Utilize financial data to improve profitability. 

  • Prepare and control operational budgets for the club. 

  • Control inventory. 

  • Plan effective strategies for the financial wellbeing of the club.


Best Practices


  • Improve processes and policies in the club in support of organizational goals. 

  • Formulate and implement departmental and organizational policies and procedures to maximize output. 

  • Monitor adherence to rules, regulations and procedures.


Human Resources


  • Plan the use of human resources. 

  • Inform the HR department of any vacancies within the department. 

  • Delegate tasks and accountabilities in the operations department. 

  • Establish work schedules. Supervise staff. Monitor and evaluate performance.


Coordination – Communication 


  • Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. 

  • Facilitate coordination and communication between support functions.


Sales, marketing and Customer Service 


  • Manage customer support. 

  • Plan and support sales and marketing activities.


Strategic Input


  • Liaison with top management. 

  • Assist in the development of strategic plans for operational activity. 

  • Implement and manage operational plans.


Education and Experience


  • University degree in business administration, commerce, management, industrial technology or industrial engineering.

  • Relevant hospitality operations management experience

  • Knowledge and experience in organizational effectiveness and operations management

  • IT skills


Key Competencies


  • Critical thinking and problem solving skills

  • Planning and organizing

  • Decision-making

  • Communication skills

  • Persuasiveness

  • Influencing and leading

  • Delegation

  • Team work

  • Negotiation

  • Conflict management

  • Adaptability

  • Stress tolerance

  • Leadership skills


If you meet the qualifications, kindly send your CV to jobs@jantakenya.com clearly indicating ‘Operations Manager’ on the subject line by 6th May, 2016. 



Do not attach any certificates. 



Only shortlisted shall be contacted.





April 30, 2016 0 Comments
April 30, 2016 0 Comments


Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated

to Marie Stopes International.  Together we deliver high quality sexual

and reproductive health care and family planning to millions of the

world’s poorest and most vulnerable women. 



We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.



Job Title: Call Centre Coordinator



Location: Nairobi


 


Reporting to: Marketing Manager



Probationary Period: 3 Months



Job Framework: This post reports to the Marketing Manager. 



The purpose of the post is to provide overall coordination of the interface between Marie Stopes Kenya and her clients and stakeholders through various communication channels for information dissemination, providing professional counselling services, feedback and directing business through client bookings across all channels.
 



The strategic purpose of the Department is: Strategic exploitation of commercial and marketing opportunities benefitting the fulfillment of MSK’s mission



 



The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individuals right to: CHILDREN BY CHOICE NOT CHANCE

The post holder commits to and is held accountable to Marie Stopes global values: mission driven,    customer focused, results orientated, pioneering, sustainable and people centered





Key Responsibilities

This post has the following key responsibilities with related deliverables:   



  1. Manage  team and run the MSK Call Centre

  2. Establish monthly protocols and guidelines that will guide client engagement and management of the Call Centre

  3. Provision of counselling, support and information to MSK Clients and employees

  4. Work closely with M&E and IT departments to ensure all data is captured

  5. Provide overall planning and coordination of services and activities undertaken at the call centre ensuring proper coverage.


Key Measures


  1. Monthly team performance reports

  2. Existing call centre protocols and guidelines as well as monthly QTA reports

  3. Monthly supervisory reports showing number of clients and staff counselled.

  4. Detailed data capture in the system to ensure effective reporting

  5. Monthly call centre activity and output reports by team members


Key Responsibilities and Measures




Manage team and run MSK Call Centre
 



Activities include:


  • Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses

  • Identifying and evaluating state of the art technologies, defining user requirements, productivity, quality and customer service standards

  • Maintains and improves call centre operations

  • Asses training needs and develop a training programme for the call centre teams

  • Working with IT on equipment maintenance, calling for repairs

  • Maintain professional and technical knowledge on call centres   


Measures


  • Monitor system performance monthly and issue report

  • Number of complete action plans

  • Quarterly report on emerging trends in call centre operations that could be used to improve the MSK Call Centre

  • Training provided on a quarterly basis to the Call Centre team


Establish protocols and guidelines that will guide client engagement and management of the Call Centre



 
Activities include:


  • Development and operationalization of a call centre Standard Operating Procedures (SOPs) Manual or various processes at the Call Centre.

  • Quality assurance and management protocols

  • Making available and standardising various information tools amd materials for reference by the Call Centre team


Measures


  • Existing and followed SOPs for all processes within the Call Centre.

  • Monthly QTA self-assessment reports

  • Availability of standard reference tools and materials for the Call Centre.


Provision of counselling, support and information to MSK Clients and employees
 



Activities include:


  • Counselling and providing relevant information to clients and who access MSK through our call centre on reproductive health and related issues

  • Monitor inbound and outbound calls to all clients made by the call centre agents and make necessary recommendation

  • Support given to the call centre agents when handling calls from clients

  • Providing counselling services (individual and group) for Marie Stopes Employees who work in service delivery as well as genera counselling to employees


Measures


  • Number of clients counselled every month by the team

  • Monthly client feedback and experience reports

  • Weekly debrief session reports

  • Number of monthly individual and group (supervisory) counselling sessions undertaken


Working with M&E and IT on Data Capture
 



Activities Include:


  • Enter new customer information into the system and maintain the Call Centre database

  • Use of data capture and ensure all reports required are generated


Measures


  • Detailed client information in the system.

  • Monthly reports on all system operations


Provide overall planning and coordination of services and activities undertaken at the call centre ensuring proper coverage
 



Activities Include:


  • Coordinating client satisfaction surveys across all our channels in conjunction with the M&E team and research for required information using available resources

  • Coordination of general follow up for all clients reaching our service delivery channels with specific emphasis on Family Planning, PAFP, and Cervical cancer screening and testing.

  • Establishing, facilitating and coordinating use of client, staff and strategic partners databases to be used for strategic engagement e.g. through bulk sms

  • Plan promotions, campaigns and client engagements on all electronic platforms for all the MSK channels i.e. facebook, twitter, website, youtube  and info@mariestopes.or.ke    


Measures


  • Monthly client satisfaction survey reports

  • Monthly client follow up reports

  • Operational client and staff database with monthly engagement/campaign reports

  • Monthly detailed reports on engagements and campaigns undertaken and impact generated


Skills and Experience

Qualifications:



  • Bachelor’s degree in Psychology, Social Sciences  or Business Management

  • Minimum of one year working experience in a call centre set up

  • Ability to manage and develop team members

  • Courses in communication and client management and nursing background will be an added advantage.


Experience:


  • Knowledge of customer service principles and practices

  • Fluent communication in both English and Kiswahili

  • At least one year working experience in an SRH organisation.

  • Customer service experience.

  • Knowledge of administration and clerical processes.

  • Good knowledge of MSK services and services delivery channels

  • Ability to work long hours and in a shift system

  • Prior experience in a call centre environment ( an added advantage )


Skills:


  • Verbal and written communication skills

  • Effective listening Skills

  • Attention to detail

  • Initiative

  • Non-judgemental

  • Adaptability

  • Excellent computer skills

  • Team work

  • Stress tolerance

  • Resilience

  • Positive attitude

  • Respect for others


Attitude / Motivation:

Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 




There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative



  • Thinking ahead and taking action to make the most of opportunities by finding the optimum solution


Innovative


  • Thinking creatively and outside of the box so that ideas generated create a positive outcome


Effective Communication


  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.


Responsive


  • Being responsive to changing priorities and demands


Working Efficiently


  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met


Sharing Information


  • Sharing information and knowledge whilst maintaining confidentiality


Focus on Learning


  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further


Commitment


  • Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements


Driven


  • Drive and determination to deliver results


Accountable


  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate


Embracing Change


  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly


Motivated


  • Motivation towards achieving quality results to maximise potential


Team Player


  • Working as part of a team by being supportive, flexible and showing respect for each other


How to Apply
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to recruitment@sheerlogic.co.ke  on or before 11th May 2016. 




Only shortlisted candidates will be contacted




NB: Please clearly indicate in the subject line as “Call Centre Coordinator”




April 30, 2016 0 Comments



Duma Works is recruiting a Personal Assistant for our client; a leading service provider in engineering solutions and construction equipment supply.

Job Purpose: To provide administrative and executive assistance to the CEO / Founder of the organization while maintaining high levels of confidentiality and integrity.


Qualifications



  •  A Degree / Diploma in a Business related field – Business Management / Business Administration / Commerce / Communication etc

  • A mean grade of C+ in high school

  • Below 35 years of age

 


Experience


  •  At least 3-4 years’ experience working in a similar position.


 Desired Competencies


  •  3+ years in high-performing professional environments, ideally within high growth businesses

  • Outstanding attention to detail and exceptional organizational skills

  • Previous demonstration of persistence and utilizing networks to get tasks done

  • Ability to adapt to a fast-moving, challenging environment and to learn rapidly

  • A team player with outstanding integrity.

  • Strong leadership and management skills,

  • Sound problem solving abilities, creativity and innovation

  • High levels of integrity

  • Confidentiality

  • Good communication skills, both verbal and written

  • High level thought process


How to Apply
 

Applications letters (maximum 2 pages) and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2182”, Your Full name & Phone number e.g. 2182, Barack Obama, 07xxxxxxxxx.



 If you don’t follow these instructions, your application will not go through

Deadline for receiving applications: 4th May 2016


N.B. * When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.


If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer. This is to save both you and the employer time and make sure you both find the best match.




 





April 30, 2016 0 Comments



Duma Works is recruiting a Senior Electronics Engineer for one of our clients, a market leader in off-Grid energy monitoring solutions.

Job brief: We are seeking a highly capable Senior Engineer with specialism in embedded systems to fill a key role within the company’s hardware development department. 




The role will be broad, covering multiple aspects of product development, working directly with the Chief Technology Officer. 




The ideal candidate is an experienced project manager with strong technical proficiency and product development experience.
 



Roles and Responsibilities
 

➔ Researching, substantiating and characterising hardware. ​Researching what products, devices, solutions are suitable to solve a specific technical challenge, liaising with suppliers and customers about their products and services, summarising and reporting findings clearly and quickly.
 



➔ Testing, calibrating and evaluating new technology. ​Sourcing, testing and evaluating hardware. Requires practical skills such as soldering and using a multimeter are critical.
 



➔ Ongoing product development. ​The applicant needs to be able to think creatively and be constantly looking to improve our existing products.
 



➔ Supporting sales team on new customer enquiries. ​It will be important to quickly understand new product use cases that come through from potential clients and be able to fluently describe how our product could fit in with and benefit their project. Literacy and good communication skills are important here.
 



➔ Liaising with software department to test the roll-out of new functionalities. ​Familiarity with web-based applications would be advantageous.
 



➔ Reporting, documentation. ​Preparing accurate and timely reports. Documenting knowledge in the form of knowledge base tech notes and articles.
 



➔ Field work. ​Travelling to our often rural sites to set-up, test or troubleshoot equipment means the candidate will need to be hardy, resourceful and willing to work outside of normal office hours.
 



➔ Project management. ​All of the roles described above will need to be well planned and project managed, with timelines and deliverables set and targets reached.

Required


➔ Min 5 years successful relevant professional experience
➔ Technical university degree
➔ Strong project management skills
➔ Self-motivation
➔ Strong problem-solving skills
➔ Excellent written and verbal communication skills
➔ Practical electronics and or electrician experience
➔ Strong computer literacy
➔ Based in or willing to move to Kisumu


Preferred




 
 ➔ Programming experience (C variants)
➔ Fluent Swahili and English spoken and written skills
➔ Experience with:
◆ mobile communications technology
◆ renewable energy systems
◆ power electronics

How to Apply


If you are interested in this exciting opportunity, please send your CV to apply@dumaworks.com. As the subject line of your email, write “2150” and please make sure to include your Your Full name & Phone number e.g. 2150, Barack Obama, 07xxxxxxxxx. in the message body. If you don’t follow these instructions, your application will not go through.


Deadline for receiving applications: 10th May 2016


* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793. 









The Afya Bora Consortium is a

partnership of four African and four Unite States universities formed to

provide future global health leaders with practical skills in leadership,

program management and evaluation skills.


The Centers for Disease Control and

Prevention (CDC) Division of Global HIV / AIDS (DGHA) Western Kenya Branch is

an attachment site for the Afya Bora fellowship under which a career

development award has been granted to carry out a research study. 

We are looking for qualified and

experienced personnel to fill in the following positions.

HTC Counselor




(4 Positions)

Job Summary:


 To offer quality HTC services to clients.

Key Duties and Responsibilities:



  • Offer quality HTC services to clients as per

    the NASCOP standards.

  • Ensure proper referrals and linkage of clients

    accessing HTC services.


  • Work with assigned team leader of the week and

    data clerk to ensure HTC targets are met.

  • Keep clients information in a confidential and

    private manner.

  • Perform data abstraction

  • Timely submission of filled data forms to the

    data clerk.

  • Perform any other duty as assigned.


Duration: 6

months

Minimum Qualifications


Education –


 Diploma in counseling, certificate in VCT, PITC

& HBHTC is an added advantage; form IV leaver with minimum C–Plain in KCSE;

training in facilitation of curriculum-based HIV interventions or teaching

experience added advantage.
 


Experience – 1

years experience in the same position.
  



Competencies – Ability to counsel, test, pleasant personality,

able to work under difficult terrain, ability to work some evenings, weekends

and public holidays, and, excellence communication skills 
 

Submit applications, complete with CV, copies of certificates and testimonials,

names and telephone numbers of two professional referees, current and expected

salary, to reach the undersigned (email preferred) not later than 3rd May 2016.


 

The Principal Investigator
P.O. Box 3950, Kisumu


 
wangogn@gmail.com







Marie Stopes Kenya



Job Title: Youth Friendly Service Provider



Location: Various – outreach



Reporting to: Outreach Team leader or Centre Manager



Probationary Period: 3 months

Contract Type: Fixed Term – 2 years  




Job Framework: Reporting to and working with the Outreach Team Leader or Centre Manager (dependent on post), the Service Provider’s main role is to provide contraceptive counselling, long-acting methods of contraception and other clinical services to young people and adolescents. 


 


The Service provider is expected to deliver, maintain and promote high clinical and quality standards expected by MSK and to contribute to the improved financial performance of this important delivery channel. 



Providers must be willing to offer exceptionally compassionate, professional and confidential services to the very young and at risk clients
 



Post-holders assigned to outreach teams are expected to spend at least 5 consecutive days per month away from the regional base ensuring access to services for isolated communities.
MSK is a marketing focused, results oriented social enterprise. We develop efficient, effective and sustainable family planning and reproductive health programmes in Kenya. MSK provides services to men and women over 230,000 times a year.

The primary responsibility of this role is to further MSK’s mission of ensuring the individuals right to: CHILDREN BY CHOICE NOT CHANCE


It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES: mission driven, customer focused, results orientated, pioneering, sustainable and people centered


Key Responsibilities and Measures


1. Client Care



  • To provide comprehensive client counselling on reproductive health, contraceptive options and other services with a special focus on the Youth and adolescents.

  • To ensure that all clients are treated with sensitivity, respect, and consideration. If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Team Leader if the client complaint continues or is of a serious magnitude.

  • To maintain the highest possible standard of client care by providing quality care to all clients.

  • To implement a smooth, efficient client flow to minimise client waiting times.

  • To monitor and evaluate client care continuously and recommend improvements as necessary.

  • To provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health.


Measures


  • Client satisfaction achieved.


2.  Budgetary Control


  • To ensure sufficient supplies are available to provide services without disruption and that stock is dispensed and counted accurately; stock cards are updated continuously and waste and spoilage of stock (i.e. expired stock) and stock outs are minimised.

  • To comply with all financial standing operating procedures including accurate and timely management of advances and surrenders required for outreach provision.


Measures


  • Lack of stock outs

  • Financial protocols compliance


3. Technical & Clinical Service provision


  • To provide all of the following clinical services to a consistently high standard and in accordance with clinical guidelines and protocols:

  1. All methods of short and long-term contraceptive methods, including injections, implants and IUDs.

  2. Removal of implants and IUDs where required.

  3. Assistance with tubal ligation and vasectomy procedures.

  4. Cervical screening, STI screening and treatment and VCT.

  • To conduct weekly checking of essential equipment, promptly inform the Team Leader of their current status, and following up repairs or maintenance as required.

  • To carry out all nursing procedures (as laid down in the procedure manual).

  • To maintain high standards of cleanliness and infection control measures.

  • To ensure instruments are appropriately sterilised and stored in compliance with infection control protocols.

  • To order medical supplies and consumables in good time to avoid shortage.

  • To ensure proper storage of medical supplies.

  • To support clients through the provision of vocal local techniques during procedures.

  • To attend clinical training and supervision as required.


Measures


  • Improved quality of clinical care.

  • Continuous CMEs conducted.

  • Reduced cases of complications.

  • CYPs acquired.


4. Record Keeping, reporting and performance management


  • To ensure accurate client records are maintained in both the client record book and daily register.

  • To ensure all client information is kept confidential at all times and stored appropriately.

  • To provide accurate, timely collation of activity data for internal and external reporting purposes.

  • To analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.

  • To assist in the collection of client feedback data.    

  • Improved quality of clinical care.

  • Continuous CMEs conducted.

  • Reduced cases of complications.

  • CYPs acquired.


Measures


  • All clients’ records and consent forms are kept in a safe and easy to retrieve area.

  • Timely performance review conducted, recorded and reported.

  • Client Mobilisation is achieved


5. Promotional Activities


  • To fully participate in planned promotional activities including educational and awareness-raising events with clients, community members and other stakeholders.

  • To positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services.


6. Team Values


  • To actively contribute to achieving the team targets set by Marie Stopes Kenya.

  • To attend & contribute to team meetings and the creation and implementation of work plans.

  • To continuously strive to improve client satisfaction and deliver client-focussed, high quality care.

  • To support new team members in their induction & orientation and assist with training as required.


7. Professional and Ethical Conduct


  • Marie Stopes Kenya nursing and midwifery staffs are expected to observe the relevant code of conduct for nurses and midwives in Kenya in regard to professional and ethical conduct.

  • All clinical care must be provided in accordance with the highest standards of clinical care and safety.

  • You must observe high standards of personal grooming and general hygiene and ensure your appearance is neat & tidy at all times whilst on duty.

  • You are expected to wear the Marie Stopes Kenya uniform at all times when on duty.

  • You are expected to act professionally at all times, maintaining excellent client-focussed care especially when circumstances are challenging

  • You are expected to act with financial integrity at all time. Marie Stopes Kenya has a zero-tolerance approach to fraudulent activities, including siphoning of clients for personal financial gain.

  • Any other duties as maybe assigned by the Programmes Director.   


Skills and Experience

Qualifications:



  • Bachelor’s degree in Psychology, Social Sciences  or Business Management

  • Minimum of one year working experience in a call centre set up

  • Ability to manage and develop team members

  • Courses in communication and client management and nursing background will be an added advantage.


Experience:


  • Knowledge of customer service principles and practices

  • Fluent communication in both English and Kiswahili

  • At least one year working experience in an SRH organisation.

  • Customer service experience.

  • Knowledge of administration and clerical processes.

  • Good knowledge of MSK services and services delivery channels

  • Ability to work long hours and in a shift system

  • Prior experience in a call centre environment ( an added advantage )


Skills:


  • Verbal and written communication skills

  • Effective listening Skills

  • Attention to detail

  • Initiative

  • Non-judgemental

  • Adaptability

  • Excellent computer skills

  • Team work

  • Stress tolerance

  • Resilience

  • Positive attitude

  • Respect for others


Attitude / Motivation:

Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 




There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative



  • Thinking ahead and taking action to make the most of opportunities by finding the optimum solution


Innovative


  • Thinking creatively and outside of the box so that ideas generated create a positive outcome


Effective Communication


  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.


Responsive


  • Being responsive to changing priorities and demands


Working Efficiently


  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met


Sharing Information


  • Sharing information and knowledge whilst maintaining confidentiality


Focus on Learning


  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further


Commitment


  • Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements


Driven


  • Drive and determination to deliver results


Accountable


  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate


Embracing Change


  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly


Motivated


  • Motivation towards achieving quality results to maximise potential


Team Player


  • Working as part of a team by being supportive, flexible and showing respect for each other


How to Apply

Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: info@sheerlogic.co.ke  on or before 11th May 2016. 





Only shortlisted candidates will be contacted




NB: Please clearly indicate in the subject line as “Youth Friendly Service provider”





April 30, 2016 0 Comments



Marie Stopes International (MSI) is a marketing-focused resulted

oriented social business that uses modern management and marketing

techniques to provide quality family planning and reproductive health

services in more than 43 countries world-wide. 



Marie Stopes Kenya (MSK)

is a non-profit social business, working with local partners and the

government of Kenya to provide quality, affordable and accessible Sexual

and Reproductive Health (SRH) information and services. 



Job Title: Pharmaceutical Technologist


 


Location: Nursing Home



Reporting to: Center Manager



Probationary Period: 3 months



Contract Type: Fixed Term (2 Years)     



MSK is part of

the Marie Stopes International (MSI) global partnership, and works to

improve the health and quality of life of women, men, and their

families.




Job Framework: The Pharmaceutical Technologist will be responsible to performing tasks related to pharmaceutical drugs. They include dispensing drugs as prescribed to the clients
 



The primary responsibility of this role is to further MSI’s Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individuals right to: CHILDREN BY CHOICE NOT CHANCE

It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES: mission driven, customer focused, results orientated, pioneering, sustainable and people centered


Key Responsibilities



  • Ensures good inventory management practices, of the medicines and medical supplies, at Marie Stopes Kenya Nursing Home.

  • Oversees the acquisition (prepares drug orders) and disbursement of drugs and medical supplies to the nursing home inpatient department.

  • Ensures rational use of drugs at the nursing home with focus on improved therapeutic outcomes based on appropriate drug use.

  • Ensure maintenance of cold chain.

  • Liaise with the program pharmacist regarding drugs and medical supplies orders and buffer stocks

  • Monitor drug consumption at the nursing home pharmacy store and submit timely regular stock level and drug consumption reports to the Program Pharmacist.

  • Keep records of serious untoward incidents e.g. drug errors, poor quality, expired drugs as requested by Program Pharmacist

  • Keep up to date stock records and information on stock of medicine and medical supplies with a view of improving inventory management practices.

  • Prepares medicine needs projections and submits orders to the Program Pharmacist and Center Manager.

  • Any other duties that maybe assigned by the line manager.   


Skills and Experience

Qualifications:



  • Diploma in Pharmacy from accredited institutions by the Pharmacy and Poisons Board.

  • Enrolled Pharmaceutical Technologist with Pharmacy and Poisons Board.


Experience:


  • Minimum of two (2) years post training experience in the same position.


Skills:


  • Computer Literate.

  • Good communication skills – Kiswahili and English

  • Knowledge of drugs and their indications, contraindications, dosing, side effects and proper administration.

  • Knowledge of clinical operations and procedures.

  • Ability to train other assigned staff as necessary.

  • Ability to maintain quality, safety, and/or infection control standards.


Attitude / Motivation:

Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.




There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative



  • Thinking ahead and taking action to make the most of opportunities by finding the optimum solution


Innovative


  • Thinking creatively and outside of the box so that ideas generated create a positive outcome


Effective Communication


  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.


Responsive


  • Being responsive to changing priorities and demands


Working Efficiently


  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met


Sharing Information


  • Sharing information and knowledge whilst maintaining confidentiality


Focus on Learning


  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further


Commitment


  • Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements


Driven


  • Drive and determination to deliver results


Accountable


  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate


Embracing Change


  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly


Motivated


  • Motivation towards achieving quality results to maximise potential


Team Player


  • Working as part of a team by being supportive, flexible and showing respect for each other


How to apply;

Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other not relatives) should be submitted to info@sheerlogic.co.ke  on or before 12th March 2016.


Only shortlisted candidates will be contacted


NB: Please clearly indicate in the subject line as “Pharmaceutical Technologist Nursing Home”









Industrial Promotion Services (Kenya)

Limited (IPS) is the Manufacturing and Industrial arm of the Aga Khan Fund for

Economic Development (AKFED) which in turn is an Affiliate of the Aga Khan

Development Network (AKDN).  


IPS has a portfolio of operating

companies in Printing and Packaging sector, Food and Agro processing, Leather,

Specialized Textiles, Pharmaceuticals as well as Infrastructure across East and

Central Africa. 
 Finance Manager – Industry

Under the overall supervision of the

General Manager of that company, the Finance Manager will be responsible for

all areas relating to financial reporting. 



This position will be responsible for

developing and maintaining accounting principles, practices and procedures to

ensure accurate and timely financial reporting. 


This position is responsible for a

multitude of accounting activities including general ledger preparation,

financial reporting, year-end audit preparation, all internal financial

controls and the support of budget and forecast activities.
 

Principal Duties and Responsibilities



  • Ensure accurate and timely preparation of

    monthly management accounts to support business decisions and possible

    outcomes.

  • Responsible for monthly and annual statutory

    accounts and reporting of financial Statements.

  • Preparation of annual budgets and periodic

    forecasts as well as long term rolling plans (regular Prognosis)


  • Direct involvement in corporate reporting for

    financial and management information (e.g. Board Paper preparation)

  • Appropriate analytical review of key

    performance indicators based on various financial data.

  • Manage and implement appropriate stock costing

    processes and records control.

  • Working capital management aligned to the

    needs of the Company’s cash flow and operations.

  • Ensure compliance with statutory and

    regulatory returns deadlines  e.g. PAYE, VAT and Withholding taxes

  • Ensure adequate internal controls for

    effective and efficient budgeting, expenditure, accounting, cash flow,

    banking and taxation management.

  • Handle any KRA inquiries and audits liaise

    with the external auditors.

  • Prepare/develop daily reports to assist in

    product pricing decisions.

  • Manage the accounting staff and enhance their

    skills and competencies

  • A Bachelor’s degree in Accounting/Business

    related field from a recognized university

  • Qualified Certified Public Accountant of Kenya

    (CPA-K) or ACCA

  • At least 7 years accounting experience in a

    Manufacturing Company with up to 3 years at senior supervisory level.

  • Good knowledge of computer accounting software

  • Strong communication and organizational skills

  • Proactive and results oriented.


To Apply:
Applications together with detailed Curriculum Vitae, names of three referees,

telephone contact, e-mail address and copies of certificates and testimonials

should be sent to the,


Head of Human Resources, 


Industrial Promotions Services 


or by email to careers@ipskenya.com /

purity.midwa@ipskenya.com