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Lodge General Manager Job at Alternate Doors
Our client a leading multinational 5 star chain of hotels within East Africa. They are currently seeking to hire a Lodge General Manager to be based in Uganda.
Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all staff.
- Ensure efficient and effective hotel operational systems, processes and policies:-Specifically, support better management reporting information flow and business process and organization planning.
- Asset control management and maintenance: – To ensure proper care and control of property, equipment and materials. ·
- Revenue and profit target: – To seek opportunities to maximize revenue for the hotel.
- Quality Adherence: – Product and service quality operational efficiency and guest satisfaction.
- People Management: – Acquisition, development and management of skills, abilities and talents to ensure staff retention.
- Hotel values and culture: – Working towards attaining mission and organization cultures of the hotel.
- Supporting functions: – Participate in all other industry related functions that will benefit the hotel.
- Marketing:- Support and promote marketing functions of the hotel.
Responsibilities
- Creates an operating environment that assures consistent guest satisfaction.
- Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
- Develops accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement.
- Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations. Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
- Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees
- Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, Deals with the general public, customers, employees, union and government officials with tact and courtesy.
- Plans and organizes the work of others. Accepts full responsibility for managing an activity.
- Other duties may be assigned.
Supervisory Responsibilities
- Typically, directly supervises employees at the hotel, including all department heads. Indirectly supervises all l personnel.
- Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws.
- Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- A minimum of a degree in Hospitality or equivalent. 10 years real experience in a reputed international brand hotel group.
- The candidate will be responsible for the day-to-day management of a hotel and its staff.
- He/She will have commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house, food and beverage operations, and housekeeping.
While taking a strategic overview and planning ahead to maximize profits, He/She must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that exceed guests’ needs and expectation
How to Apply
If interested in the above role, Kindly send us your CV via sales@alternatedoors.co.ke / ken.mambo@alternatedoors.net
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