Resourcing Coordinator Jobs Vacancy.

Job Title: Resourcing Coordinator

Main Purpose of the Job
* Client Relationship – ensure that onsite clients’ expectations are proactively met
* Health and Safety Management – ensuring the provision of a safe working environment
* Site Operations Management – implementing Industry Best Practice operations
* IT Management – coordinating work between HP and BT and P&G.

Main Responsibilities
* Quality control, plan and monitor performance measurement in connection with Regus regarding security operations, health and safety programs, cleaning, waste disposal, conference rooms, switchboard, work request processing, shipping and receiving, mail delivery and collection, provision of office supplies, vending and catering.
* Perform daily checks of all meeting rooms to ensure that all equipment is working.
* Perform daily network, voice and printer checks and report and resolve any issues accordingly.
* Perform weekly checks of the office for H&SE outages and report any issues.
* Perform quarterly checks of the storeroom on site to ensure no H&SE outages in this room
* Perform periodic property inspections and review services with Regus.
* Proactively prevent and resolve issues in a service oriented manner.
* Address complaints, manage client communications and solve problems.
* Contribute data for the monthly reports
* Review expenditures within budget; prepare variance analysis on a monthly basis.
* Plan, assign and direct work of facilities and IT staff and contractors providing services in the office.
* Keep GBS Site Services Manager and JLL Site Facilities Manager informed of all activities and especially events that will impact the client.
* Procurement of stationery for the organization and all facilities related goods and services.
* Manage and receive BT materials in IT store.
* Assist BT with information required for projects and day to day work
* Attend BT meetings.
* Report network related issues with BT and assist with troubleshooting as and when required.
* Report all issues related to IT or Facilities through the correct channels and following up.
* Following up on customers’ tickets and working with the correct contacts to complete the work in a timely manner.
* LCD displays – check the screens and resolve any issues with them; update the content as per P&G requirements.
* Check the Xerox printers (daily) and report any issues; refill consumables where required.
* Consult on non-SEWP machines.
* User communication during any outages, and follow up once resolved.
* Assist with opening tickets, checking status of open tickets, and reviewing tickets and providing additional information.
* Act as onsite contact for service providers.
* Vendor Hosting (GBS related).
* Assist with the Monthly Business Update Meetings – setup, testing and support.
* Capital and Expense Budget Management.
* Any project related issues that are not covered by GSRs / SOWs and non-HP base work.

Competencies
Leadership. The candidate must have reasonably good leadership traits of visualization, direction and effectiveness to provide service excellence.

Organized Planning. The candidate must have the necessary skills to set goals, objectives and key tasks and provide the necessary monitoring and control to ensure service excellence from contractors.

Decisive. The candidate must have a reasonable decision making process which brings about quick decisive responses and action.

Communication. The candidate must have excellent inter-personal and communication skills.

PC Skills. The candidate must have excellent PC skills and be proficient in MS Office tools. The candidate must also have an IT background to help with identifying and resolving users’ issues.

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line. Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contacted.

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