Research Agency Account Manager Job 2015

Job Description

Account Manager

Location: Nairobi

Industry: Research

Our client, one of the largest research agencies worldwide which provides insights that help you make impactful decisions that drive growth seeks to recruit an Account Manager.

The ideal candidate will be in charge Client management and development.

He/She should have worked / currently working in a research company.

Role Deliverables

Development of Client relationships:

Maintain and nurture client relationships

Develop new business from existing clients

Good understanding of client business and market

Manage and promote delivery to client expectations

 

Financial management:

Accountable for managing projects and team to drive positive GM and profit

Pricing for success and profit

Works with internal and external clients to identify cost effective solutions

Proposal process:

Accountable for creation and integrity of proposal and pitch (focus on benefits)

Responsible for turning complex research approaches into workable & profitable solutions

Project management / Fieldwork:

Suggest process improvements to suppliers and team

Drive integration of team members to deliver excellence

Clarify and manage roles and budget within project team

Oversee change to meet business and client needs

Manage the creation & review of materials to meet client needs

Conduct qualitative fieldwork and analysis with minimal supervision (Qualitative Space)

Design & facilitate insight generation & creative concept development (Ideas Architects).

Analysis / reporting:

Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need

Analyse data patterns in detail to understand significance and identify appropriate action (Quality Assurance)

Leadership, team and people management:

Manage and assist team in developing account strategy

Seek opportunities to share learning and coach/mentor team

Ensure direct reports have objectives & development plans to support team goals and company strategy

Assist in recruitment and development of staff in line with team and company needs

Communication:

Actively listen and communicate openly with clients and internal teams

Clearly and persuasively communicate complex issues, internally and externally

Clearly and accurately write reports, presentations and proposal documents

Deliver client presentations

Scope of the role

Client target:

Manage projects & team to contribute towards achievement of financial targets.

Client contact:

Client relationship development

Key client contact on standard projects

Team contact:

Co-ordinate management of resource

Responsible for performance management of direct reports

Involved in recruitment of team members

Supplier contact:

Manage key supplier relationships (Qual)

Learning & Development:

Implement a learning culture through sharing skills and coaching

Knowledge and skills required:

Confident analysis and presentation skills

Ability to advise the client and solve problems

Negotiation skills

Strong proposal and presentation writing skills

Knowledge of corporate financials

Knowledge of core RI products

Excellent project management skills

Strong coaching and people development skills

Empowers others by instilling a sense of ownership

Leads by example

Promotes team spirit

How to Apply

To apply, send your CV and cover letter to recruit@flexi-personnel.com before 29th August 2015.





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