Groups and Events Coordinator at Kempinski Hotels

Kempinski Hotels S.A. is Europe’s oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the ‘Hotelbetriebs-Aktiengesellschaft’.

Key Responsibilities

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.


• Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Groups & Events.


• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.


• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.


• Follow all directions and guidelines shared by the Director of Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.


• Keep all colleagues abreast of all information from the client which maybe vital to timely response.


• Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.


• Assume responsibility for small groups as assigned by the Director of Groups & Events following all department sales and planning procedures precisely and at all times.


• Handle all type of events under the supervision of Director of Groups & Events.


• Ensuring TTTT sessions are carried out to the satisfaction of both Director of Groups & Events and the Groups and Events Coordinator.


• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills & Qualifications

• University/College/Tertiary level education required.


• Previous experience in luxury hotels is required.


• 2 years experience in Group & Event , Reservations or Sales.


• Experience in a similar role and proven track record may be considered in lieu of specialised education.


• Excellent communication skills.


• Knowledge and experience in the use of Opera.


• Knowledge in a foreign language will be a distinct advantage.


• Presentable, well spoken individual.


• Pleasant and outgoing personality.


• Fluent speech skills.


• Ability to remain calm and composed under pressure.

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