(Recommended- Customer Relations Executive)

Industry: Records Management

Location: Nairobi

Our client, is the leading records and information management solutions provider in the Middle East and Africa, operates from 15 offices in 12 countries developing secure, innovative and customized solutions that address the full information life-cycle, meeting the needs of corporate and government clients across an extremely broad range of industries seeks to recruit a Customer Accounts Executive.

Managing customer inquiries, problems, requests, suggestions and determining appropriate solutions or responsesEnsuring high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standardsNegotiating customer claims and initiating billing adjustments in coordination with team leaderGrowing existing customers and identifying potential customers for supply chain and delivery solutionsDeveloping new customers from target market and existing customers with business solutionsPlanning and executing regular maintenance and business development visits to customersMaintaining and regularly updating customer informationUnderstanding and networking all aspects of customers’ business needs Promoting suitable products  and developing solutions for customers involving business unitsWorking with other business units  such as ground operations, cargo operations to ensure proper service delivery to customersPreparing and issuing proposals and quotations to customersBachelor Degree in  a business related fieldConsultancy selling skills Should possess a valid driving licenseExcellent communication skillsA minimum of 2-3 years working experience Computer Proficiency: MS office Applications (Word, Excel, Power Point &Outlook)Previous experience in customer management experience will be an added advantageTo apply, send your CV only to vacancies@flexi-personnel.com before Friday 5th July 2013. Clearly indicate the position applied for and your minimum salary expectation on the subject line.