A leading mineral fertilizer company with a global presence is sourcing for qualified candidates for the position of Customer Relationship Manager with experience in sales of FMCG.

The company deals in processing of ammonia, nitrates, NPK and fertilizers. We import a full portfolio of crop nutrition products through our operations in Mombasa and Nairobi.

Role & Responsibilities

Providing help and advice to customers on matters relating to organisation's products and services.Up selling the company products and services.Communicating courteously with customers by telephone, email, letter and face to face.Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.Handling customer complaints or any quality issues about the company products.Developing feedback or complaints procedures for customers to use.Developing customer service procedures, policies and standards for your organisation or department.Follow up with suppliers reception of relevant documentation and ensure correctness of invoices.Liaise with customers on cargo documents.Creating and maintaining a filing system.Support in placing orders.Support in importation of products.Support on documenting sales transactions (lot-sheets) General queries.Bachelor degree or higherMinimum 7 years working experience in a Production/Manufacturing setting, and minimum 5 years in a management functionExperience with SUN system is preferredEnthusiastic approach and willingness to learnStrong analytical skills with attention to detailsExcellent communication and listening skillsAbility to work independently and at the same time good teamwork skillsPrior experience in an international operation or multinational is an advantage.Qualified candidates to forward their Resumes to mike.kapinda@careerdirections.co.ke   and cvs@careerdirections.co.ke

Job Title: Customer Service OfficerReports To: Supply Chain Manager
Closing Date: Open Until Filled

Summary: Our client is a FMCG company looking for a Customer Service Officer.
Job Purpose: To deliver excellent supply chain customer service, from order receipt through to delivery and enable achievement of specific customer service level targets, which support our business objectives.

To build strong customer relationships, to enable us to deliver supply chain best practice and continuously review order processing to ensure we achieve perfect order fulfilment, efficiently and effectively with the Customers.

Primary Responsibilities:

Customer Supply Chain Development
Collaborate with the customer’s supply chain teams and formulate joint supply chain plans that support our tactical activities. Communicate any mutually beneficial supply chain opportunities/initiatives that arise and agree how these can be implemented. Establish yourself as the main contact for all supply activities.Gain an understanding of the ‘End to End’ Customer Supply Chain and develop relationships with all key personnel. Identify opportunities that improve our joint operations and suggest proposed changes to all relevant contacts.Monitor daily orders to establish standard order patterns. Determine actions that will improve delivery efficiency and drive ‘best practise’ from pre-order to order fulfilment to improve service level performance. Identify and communicate customers’ agreed measures/KPIs and make sure these become visible and are achieved.Report monthly results to the SCM in a timely and accurate manner. Liaise with the wider Supply Chain team to understand and utilise any business tools or customer processes which can be implemented to achieve best practise within the supply chain.Ensure all daily/weekly orders are processed correctly and efficiently to achieve service level targets within all customers. Communicate daily with SCM on any key actions and provide specific information on any deviations that affect service levels. Pro-actively support the wider team to ensure ‘perfect order’ is achieved on all orders and suggest any measures that will manage future order demands. Co-ordinates and communicates new line information, in a timely and accurate manner, to the customer in order to drive data alignment. To conduct regular audits with the customer to ensure product databases remain continuously aligned.Maintain the stock allocation template in a timely and accurate manner to ensure low stock is effectively managed within the business in line with customer priorities and maximises service levels. Establish yourself as a key member of a cross functional account team ensuring effective flow of information at all times. Lead information on Supply Chain matters. Develop Customer Supply Chain relationship in order to fully understand their day to day requirements. Respond to specific demands, identify and build upon areas for development in order to maximise opportunities, minimise cost and all key processes are understood.Query & Customer Complaints ResolutionPro-actively reviews and resolves all delivery queries. Identify ‘root causes’ and recommend a course of action and gain required approval to resolve issues within a timely manner. Identify any process improvements and put these in place to ensure no re-occurrence and maximisation of cash flow.Weekly / Monthly update of the service level scorecard including customer KPI measure. Report daily orders against required targets and pro-actively communicate required action to SCM. Prepare completion of monthly internal period report to include customer activities, issues and opportunities that have arisen, along with proposed solutions that will be implemented within a stated period of time. Monthly reporting of customer complaints management. Include details of delivery related queries, received, open and resolved in the previous month and corrective actions implemented to prevent future repetition.Maintain customer price files (standard and promotional) and material determinations to ensure orders are processed in an accurate and timely manner.Maintain all relevant data on Internal and Customer specific tools accurately and in a timely manner to ensure service level targets are achieved. Identify improvements and communicate ideas to relevant personnel.To comply with health & safety policies and proceduresDegree holder with professional qualification in Economics, Accounting or I.TMust have an advanced working knowledge of Microsoft Excel and Access applications.Customer related Supply Chain experience in a FMCG environment is desirable.In depth understanding of Supply Chain issues and initiatives.Medium term commercial experience in a customer facing function.Good communication and interpersonal skills. Able to express ideas clearly and effectively in all situations and actively listens to others.Good Analytical Thinking and able to turn data into a clear action plan.Good understanding of operational FMCG Supply Chain.Able to build strong relationships influence and challenge others.Able to demonstrate a proactive process improvement focus, incorporating a real attention to detail.Able to manage time and priorities effectively.Positive ‘can do’ attitude.Enthusiastic.Results Driven.Makes decisions, with confidence.Calm under Pressure.Team Player.Completer – Finisher.Proactive / uses initiative and does more than is expected.Willingness to Travel.How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Customer Service Officer

Kindly include your current and expected remuneration in your resume

Our client is a Furniture Store currently recruiting a Store Clerk / Customer Care Executive.

The Role would entail:

Responsibilities:

To order goods  to ensure that maximum / minimum stock levels are maintained.To liaise with senior managers on the ordering of goods which fall outside the agreed financial parameters.To complete all documentation and take the necessary action in cases of non-delivery, substandard deliveries or over pricing.To ensure correct stock rotation and that issues are effected on a first in, first out basis.To attend meetings or training courses as required.To ensure Customer requests are delivered on timeRequirements

Previous Experience in a similar role and Customer Service Experience will be an added plusProcurement / Supplies QualificationIf you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.

Vacancy: Customer Service Assistant
Our client, a printing solutions company, is looking to fill the above position within its company.
Receive orders from the customersService the customer requestsCollect customer detailsOffer after sale serviceCross sell the company productsEligibility:

DiplomaOne (1) year working experiencePassionate and a highly motivatedGreat communication skillsTeam player with a strong work ethicIf you are a motivated and energetic individual who takes initiative, kindly make your application by clicking APPLY before the 26th November 2014.

Kindly note: only the shortlisted candidates will be contacted.

Our client, a Logistic company, based in Nairobi is seeking a Customer Relations Manager to be responsible for establishing and maintaining long term relationships with its clients. The position requires an individual with excellent sales or customer relationship handling skills, proven by respective experience and references in a LOGISTIC COMPANY.

Key Responsibilities:

Manage the existing customer relationships, including transportation requests, cargo documentation, invoicing, and debt collection, claims management, input for reporting, contract renewal, related negotiations, and all other aspects.Identify opportunities to grow volumes with existing customers.Develop new business and new customer relationships for business unit, by signing new long-term contracts.Identify and grow client base through various sales channels including direct selling, agent partnerships.Take full responsibility for the achievement of individual key performance indicators; mainly sales volumes and revenues targets.Act as the key interface between customer and internal divisions in order to effectively plan and manage loading and offloading schedules.Translate customer requirements into internal action, i.e. planning and manage loading and offloading schedules as well as plan required capacity.Keep abreast of steel industry activities and recommend any necessary action to grow potential business.Proactively identify and address issues arising in your area of business, and find creative solutions in a timely manner.Any other duties assigned by the Chief Commercial and Marketing Officer.Must have a university degree from a recognized institution.Understanding of logistics and transportation industry.Must have 3 years’ experience in areas such as customer service, sales & marketing, or customer relationship management in a logistics company.Project and/or event management experience will be an added advantage.Self-driven and entrepreneurial personality.Excellent communication and presentation skills.Please send your up to date CV to: consultant@summitrecruitment-kenya.com
Summit Recruitment & Training, Blixen Court, Only short listed candidates will be contacted. Please indicate in your email which position you are interested in.

Please do not apply if you do not meet the requirements of the job.

Our Client is a Manufacturing Company currently recruiting Customer Service Representative / Sales Assistant
This is an exciting opportunity for a talented individual, with a proven track record in a customer service role growing the FMCG business, to join the team as a Sales Assistant / Customer Service Representative

Job Summary: The person will be responsible for acting as a liaison between customers and the organisation.
Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Key Duties and responsibilities

Providing help and advice to customers using the organisation's products or services.General processing of all customers enquiries and orders.Communicating courteously with customers by telephone, email, letter and face to face.Opens customer accounts by recording account information.Maintains customer records by updating account information.Recording all customer enquires and complaints in the prescribed forms.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Communicates complex customer complaints to the customer service manager for requisite action.Keeping accurate records of discussions or correspondence with customers.Producing written information for customers, often involving use of computer packages/software.Learning about your organisation's products or services and keeping up to date with changes.Diploma preferably in Sales / Marketing and BusinessAt least 3 years customer service experienceSolid experience in directing Customer Service Operations Strong understanding of customer serviceExcellent communication skills Good knowledge of IT systems and software.If you feel you fit the above role ,please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.

This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.

Our Client is an online market platform that is built for the developing world in general and Kenya in particular.They aim to address the challenges unique to this market while at the same time providing the convenience of buying and selling from the comfort of your own home.

Our client is looking for a candidate for Customer service who will consistently provide our customers with a great service and positive experience. 

Our client offers an exciting role and the opportunity to join a highly motivated team as well as the chance for personal and professional development in a new and rapidly expanding team. Requirements

Minimum 3 years’ experience in a Customer Service department or call centreExcellent people-management, motivation and team building skillsProficiency in CRM systems and IVRsWillingness to work long hours at times when the job requires it.Ability to work both hands on and at a high strategic levelGood written and oral English language skillsRight attitude and personality are keyThe ideal candidates should be able to speak English fluentlyFluency in French, Germany or any other foreign language is an added advantage but not a requirement.Ideal candidate should be computer literate with good typing speed.The ideal candidate should have a Diploma as a minimum academic qualification.

Position: Customer Service Manager
Reporting to:  Senior Service Manager
 Department: Customer Care

Role Purpose: He/she manages and renders post-implementation support to priority Corporate Customer on the assigned portfolios of top 500. 

This is a managerial level job requiring a high degree of initiative and skills in 2nd level customer service support. The holder of this job should have strong analytical and communications skills, dynamic and innovative to proactively manage the corporate customer expectations. The job holder will liaise closely with Corporate Customer Care, Finance department, ITN and Technical teams to ensure timely and effective resolution of customer complains in addition to managing Service Level Agreement (SLAs) and relationship building to ensure high customer satisfaction levels by corporate customers.Key Duties and Responsibilities
 
In Corporate Client Retention customer service management is involved in:Developing  strong relationships with customers to maintain ongoing revenue stream;Monitoring of SLAs for designated Customers:  Including Service Availability, Incident Management, Change Requests. Coordinate with Service Management Centre teams to deliver services to accounts under management; and also coordinate with relevant technical teams.Service Improvement Programs: This includes proactively identifying problems & post-mortem reporting and Capacity recommendations.Needs Assessment: Maintaining continuous proactive dialogue with clients to ensure that their needs are being met; Understanding the nature of the customer’s business so as to appreciate the customers evolving needs to ensure that services subscribed to meet their expectations as well as identifying growth opportunities and up-selling and cross – selling potential within existing client base; Monthly Customer Service Reviews and Reports: Providing professional & timely Monthly Customer Reports for extended support where required and as agreed.Analyzing Customer Capacity Reports: Analyzing customer requirements and providing capacity recommendations (upgrades/downgrades).Customer Operations Guide: Develop, share and review the Customer Operations Guide (COG) with all parties concerned.In Service Support Customer Service Management will discharge the following functions:Service Performance and Improvement: Review on a regular (preferably on a monthly) basis Service Performance and develop programs to proactively address any performance issues and track actions required to resolve recurring incidents and optimize service.Service Support and maintenance: Liaise with Corporate Customer Care to obtain fault history of Persistent and/recurrent corporate Customer Problems with a view to understanding the root causes and addressing the underlying issues. Customer Visits and Meetings: Arrange and attend regular Customer meetings (preferably on a monthly basis)  to review the Monthly Customer Reports and Service Improvement ProgramsPlanned/un-planned maintenance: Coordinate with relevant stakeholders in TKL to identify and communicate all planned/scheduled and un-planned/emergency maintenance work to the affected customers and relevant stakeholders both internally and externally to minimize disruption and  and/or degradation of the quality of service.Managing Change Requests; Manage customer-change request   in accordance with the company’s change management process.Accounts Reconciliation: Identify and follow-up/handle accounts reconciliation cases for managed customers to ensure prompt closure. Within stipulated SLA.Academic/ Professional Qualifications1st degree in a management and/or technical discipline and/or an acceptable diploma with experience.Holders of degrees in Business Management, Telecommunications Engineering, Electronics or an acceptable equivalent qualification from a recognized institution will be given preference.A master’s degree in Business Management and/or a diploma in a relevant technical field from a recognized institution will give an added advantage.Ability to partner and use network Attention to detailMarket validationCommitment to customerKnowledge of customer application and behaviorsAbility to work as a part of a teamLeadership and team buildingThis position is opened to Kenyan citizens only.If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.

Application should be sent by latest 15th July 2014, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through recruitment@orange-tkl.co.ke. Only shortlisted candidates will be contacted.

Customer Service Representative (Part Time)
Industry: BPO

Are you a lady pursuing a Diploma or a Degree in 1st or 2nd year of your studies in any field except IT or completed college level of education?

Flexi Personnel is looking for enthusiastic and self motivated customer Service representatives with a clear accent, flexible to work on shift basis. 

The ideal candidate must have outstanding computer skills and ready to work in a call centre.
Key Responsibilities

Screening and moderating user submitted content, answering support requests and performing support functions.Moderating and screening written user content on ProfilesModerating and screening user submitted photosAnswering Online Help RequestsAnswering telephone support requestsProcessing Testimonials (depending on language)Various support tasks assignedInternet and Computer literatePassion for Customer ServiceAbility to respond promptly to customer inquiriesAbility to multitask and take up more workload when requiredOutstanding language skills (grammatically correct, can express things clearly)Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)Very good work ethics (is reliable, motivated, professional)  Call 0732376239/0716267044 today Tuesday 3rd June as from 2.00 pm to 5.00pm ONLY to book your slot for interview.

Summary: Our client is a leading Insurance Company with a strong presence across Kenya and offers a wide range of products to cater for retail and SME’s and large corporate clients. Owing to continuous growth in customer numbers, asset base and size of operations, our client is looking to hire a Customer Service Officer.

Job Purpose:  In line with the customer service strategy, you will ensure exceptional service to clients and work closely with the business development team to ensure that enquiries from individual clients, brokers and agents are addressed in a timely and professional manner to maximize customer satisfaction and ultimately increased sales and sales opportunities.

In particular, you will be expected to;

Be the first point of contact between the company and agents/brokersAdvising the clients on new and existing company products and services that would add value to their business so as to initiate new and grow current businessResolves product or service problems by clarifying the customer's complaintRespond to enquiries from clients and inform them regarding company products. Ensure clients have updated price list whenever prices are revised.Take feedback from clients on brand awareness, competitors, service quality, etc.Discuss client complaints and issues with the Customer Service Manager and devise ways to resolve themBachelors degree in a business related fieldAt least 3 years experience in a comparable role in the insurance industryExperience in a call centre environment is an added advantage. Good communication and interpersonal skills with the ability to pass on information clearlyStrong customer service orientation that establishes a good working relationship with customers, Ability to multi-task in dealing with several different problems at a timeSend your application including a cover letter demonstrating why you are the best suited candidate for this role, a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 23rd May 2014.

Adept Systems
Management Consultants
P O Box 6416, 

Email: recruit@adeptsystems.co.ke

Only short listed candidates will be contacted. 

Please note that we do not charge fees for receiving or processing job applications.

Summary: Our client is a leading Insurance Company with a strong presence across Kenya and offers a wide range of products to cater for retail and SME’s and large corporate clients. Owing to continuous growth in customer numbers, asset base and size of operations, our client is looking to hire a Customer Service Manager

Job Purpose: Reporting to the Head of Business Development and Marketing, you will be responsible for developing strategies to ensure that the company consistently offers high quality service to its customers effectively and in a timely manner and redresses service that falls below expectations.

In particular, you will be expected to;

Manage the Customer Service team through continuous training and development programs and performance managementManage the Customer Service Budget to ensure cost effectiveness in service delivery through regular budget reviews.Ensure proactive service delivery and expediently resolve brokers/agents  issues and build strong relationships.Design tools for monitoring, recording and assessing customer service standardsMonitoring company performance against these standards, investigating instances of off standard performance and making sure that these are remedied promptlyConduct customer satisfaction surveys among brokers and agents periodically and using outcomes to propose improvements in company products and service standardsMeet with key customers to resolve service issues in a prompt mannerTrain customer facing staff on customer service and incident handling.Monitor company-wide brand performance and compile reports for management and the Board to facilitate decision making.A Degree in Marketing or any other relevant field and professional certification in Marketing/Customer ServiceAt least 5 years customer service experience preferably within Financial Services or service Industry. Experience in managing a call centre is an added advantage. Good communication and interpersonal skills with the ability to interact well at different levels of management.Strong customer service orientation and ability to establish and maintain good working relationship with customers, Ability to multi-task in dealing with several different problems at a timeSend your application including a cover letter demonstrating why you are the best suited candidate for this role, a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 23rd May 2014.
Adept Systems
Management Consultants
P O Box 6416, 
Email: recruit@adeptsystems.co.ke

Only short listed candidates will be contacted. 

Please note that we do not charge fees for receiving or processing job applications.

World Vision International – Somalia Program wishes to invite applications from highly competent, dynamic, self-driven and result oriented individual to fill the below mentioned position.
ICT Officer – Customer Support,  Nairobi
To provide effective customer service delivery to support WVS mission, goals and objectives in serving communities throughout Somalia through the application of ICT to provide efficient communication, information and data analysis. Communicate World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others.Major Responsibilities:
 
Customer Service (User Support)Deployment of client applications to usersReceipt, configuration and housekeeping of ICT equipmentMaintenance and repair of IT equipment both at NO and field officesUpdating and Maintenance of the IT assets database for the for ICT equipment purchased, surrendered for repair and those returned by users.Logging of support callsSupport SLAs are achieved and maintained.ICT capacity building for staffProvide training and reference manuals to staff to ensure staff are well equipped to handle changing ICT technologies. Ms Office, Lotus Notes, PMIS, wvcentral, Ourpeople and SunsystemProvide technical advice to the ICT Manager in decision relating to the strategic use and implementation of ICT infrastructure and ICT4D initiatives.Make recommendations to the ICT Manager on the acquisition of new technologies for the NO and field sites and the deployment of existing ones.Provide monthly reports, outlining the achievements for the month (against the planned activities and further against the department’s annual operational plan)Under the direction of the ICT Manager, supervise ICT contractors to ensure ICT projects are done professionally and completed within schedule.Enforce telecommunications/security policies and standards as outlined in the WVS ICT policy.Ensure staff computers are synchronized with the server for data backup and all computers at the NO adhere to “computer configuration checklist” document requirementsBuild the capacity of IT Assistants and IT Interns under him/her, to a level that they can provide quality support services to the CustomersQualifications: Education/Knowledge/Technical Skills and ExperienceA first degree in Telecommunications Engineering or Computer Science, or in any related fieldAt least three year’s working experience in a networking/telecommunications environmentAt least one Professional Certification in the following: Microsoft Certified Professional; Cisco (CCNA)Good working knowledge of telecommunications technologies (satellite/VSAT technology, wireless networks, HF and VHF Radio, microwave) and Network Architectures for both Local Area Networks and Wide Area NetworksExcellent working knowledge of Internet technologies, including: TCP/IP suite of protocols; Internet security; Internet routing; Voice over Internet Protocol)Good working knowledge of Microsoft Windows Operating Systems configuration and administrationGood working knowledge of office automation applications (Microsoft Office)Good working knowledge of Lotus Notes is an added advantageExcellent communication and inter-personal skills. Must be able to work in a multi-cultural environmentExcellent analytical, problem solving and negotiation skillsCustomer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and prioritiesDemonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client's needs effectivelyExcellent time-management skills. Able and willing to meet deadlines.Detailed CV’s together with names and addresses of three referees should be sent to the email address below clearly indicating ‘Senior Program Officer’ on the e-mail subject. All applications should be received by 3rd May, 2014. Only shortlisted candidates will be contacted.
People and Culture Manager
World Vision International – Somalia Program
Email: recruitsomo@wvi.org

Customer Care Executive / AdministratorReceive calls from current and potential clients.Respond to clients’ enquiries in a timely and accurate manner on Company productsMake proactive follow-up and finely find solutions for client enquiriesMaintaining excellent corporate- client relationship Gather recurrent and consistent problems from clients and provide to management for necessary action.Continuous research and implementation of better customer service skills Ensure that customer requested bookings are handled effectively and ensuring clients get a prompt response.Support in writing and editing company publicity materials and press releases.Telesales functions.Handling administrative and procurement duties of the company.Helps in developing overall social media marketing strategies.Maintain external social media sites and consistently updates and controls content and design.BA/Diploma in Business Administration, Sales & Marketing or any other Business related studies.2-3 years working experience in a similar positionExcellent IT skillsExperience in tours and travel will be an added advantageHigh level of integrity and professionalBasic training in Customer Care Service is an added advantageAbility to prioritize duties and meet strict deadlinesGood listening, communication and interpersonal skillsHighly flexible and willing to work on holidays Ability to work under pressureKeen on detailInterested qualified individuals should submit their Application and detailed CV via E-mail; vacancies@africabstours.com , clearly Quoting the Position Title in the Subject line.
Female candidates are highly encouraged to apply for all the positions.
Deadline for receiving applications will be on 14/April/2014. Only shortlisted candidates will be contacted for interviews. Canvassing will lead to disqualification.

BPC-Africa is one of the leading consulting firms in the East, Central and Southern Africa Region. Our vision is to deliver best value that business can find in Strategy, Organization and People.
BPC-Africa is currently expanding its portfolio and wants to engage best talent to deliver the following:
Position: Customer & Office Executive
The job reports to the Finance & Shared Services Manager.
 Main Purpose of the Job: Ensuring customer excellence and carrying out administrative tasks, while ensuring administration of Head Office matters and Information management, this position bet-fit requirements as follows:-
 
Ensuring office operational excellence through flawless management of diary, office services and office informationManaging and assisting customers both face to face and online and managing all enquiries and ensuring follow-up and throughputManaging office key documents which include monthly reports on petty cash, passbooks, marketing materials and receipts including other general servicesEnsuring preparation of company information and records i.e office documents, presentations etc including ensuring safe custody and easy retrievalIdentifying, implementing and benchmarking best practices in management while implementing change initiatives to achieve desired business plans and cultureArranging both in-house and external eventsEnhancing high standards of health and safety while ensuring relevant material availability, storage and issuance and supervising third partySelling & marketing company products & solutions as per set targetsTransactional aspects of accounting which include general bookkeeping, managing of petty cash and preparing staff payrollFollow up on payments for products & solutions offered to clientsEnsuring routine compliance and up to date billing and payments, including display of required office and business license and maintain up to date approved contracts for the businessService Delivery, Customer Satisfaction, Quality and timely data input and informationJob Skills Customer Service Management Time Management skills Communication skills Interpersonal skills Change management Information management Fluency in IT packages and applications Book keeping skillsCustomer Focus, Accountability, Candid, Win-win partnershipsDiploma in business administration or equivalentAt-least 1 year relevant experienceOnly qualifying candidates to apply to Business Partner Consulting - (BPC Africa)
Email address: talentsearch@bpc.co.ke 

The Institute of Advanced Technology (IAT) is seeking to recruit a Customer Service Assistant to handle our front Office reception work.

IAT Westlands is looking for a candidate to fill the position of Customer Service Assistant. The position combines both Front Office reception work, handling customer enquiries and keeping records of the same. 

The successful candidates will be trained on the job, and will also be given money to attend IT classes at IAT, as part of their employment contract.The suitable candidates should: Be Diploma holders, in a business related field Have completed both ICDL 1 & 2 Possess excellent interpersonal and communication skills able to work flexible hours (up to 7p.m. in the evenings) Have experience in handling customers and be people persons Have worked in a similar role for at least 6 months.If you strongly believe that you are competent to do the above job, kindly apply by email, with your CV and relevant certificates, not later than Wednesday 09th April 2014Human Resources Director
P.O. Box 14201, 00800 Westlands Nairobi, Kenya
Symphony Place, Waiyaki Way Slip Road, Westlands,
Tel: 4455000/0716 793 954,Nairobi
Email: HRD@SYMPHONY.CO.KE

Department: Customer Service

Position: Customer Service Executive
Reporting: Customer Service Manager

Job Purpose: Customer service executive is supposed to formulate resolution and respond in a timely and accurate manner, with the aim of providing excellent customer services and establish the expectations. 

A CSE will handle phone, Internet and face-to-face interactions with clients. He/ she will manage client adjustments, claims, quotations and process customer orders. 
Will network with all groups and departments involved in customer orders, processing and support.Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face) Work within agreed service levels, striving to exceed customer expectations wherever possible. Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual markets and maintaining daily statistic Take ownership of queries and proactively follow through to resolution. Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Customer Service Manager Assist the Customer Service Manager and management with any special projects assigned and provide backup to team manager when necessary.Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary Mentoring and developing new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operationsMaintain professional working relationship with internal and external customers, customer service management and colleaguesSupports decisions made by Management and conveys positively to team members and other C/S locations. Perform quality assurance on work processed.Report workload statistics as required.Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.Provide flexible support for team members and other teams and foster a positive and a motivating environment.Demonstrate a positive and flexible approach to changing business priorities. Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement Identify and escalate recurring or consistent problems with systems functionality Assist in documenting any requirements information and process maps clearly and to the agreed standards Report to local management on progress of selected projects Key Competencies and Key Tasks
 Set high performance standards and pursue agreed goals Strive for constant improvements and take responsibility for achieving business results and persevere despite obstaclesReport problems to management with suggestions for resolutions Demonstrate an interest in and an understanding of issues relevant to your department Understand priorities, products and services and have a good grasp of how the department is runBring best practices to the attention of the department Problem solving and decision making    Diagnose problems and thoroughly analyze information to guide decision makingEvaluate and assimilate critical information when reaching  conclusions and make logical, competent decisionsDemonstrate cooperation and trust with colleagues, managers, teams and across departmentsActively participate in and conduct organized meetings.Interact with other staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication.Be open to new ideas and make changes in the job and routine as requiredWork in line with business requirements in a flexible and optimistic mannerComplete tasks as directed by managementEstablish action plans and schedules for meeting departmental prioritiesAssign responsibilities, allocate resources and coordinate the activities to yourself and others so as to meet the objectives givenPromote your ideas persuasively and shape the opinion of your managers and to overcome resistanceBuild consensus for action and negotiate mutually beneficial solutionsExperience in the logistics industry is an added advantage
Email CV and salary requirements to recruitment@odumont.com with “Customer Service Executive” in the subject line

Job Advert: Customer Relations & Sales Trainer
CAP Youth Empowerment Institute Kenya, is supported by MasterCard Foundation, was established to provide Basic Employability Skills Training (BEST) for disadvantaged youth in the society with particular focus on women to get equitable, qualitative learning and access to promising labour market oriented opportunities, savings and credit that support their pathways to safe and positive futures.
The key purpose of the organization is to assist 10,000 disadvantaged youth to make informed choices, develop labour-market oriented employability skills and access job placements, savings and enterprise development support.

About the Position

Successful candidate will be posted in one of the Centres as a Customer Relations & Sales Trainer. The right candidate must be self-driven who can work with minimal Supervision. He/she will be tasked to train the youth on Customer relations and sales as well as getting placements and internships for them.

Duties and Responsibilities

We are looking for people who have pride, passion and energy, but mostly love TEACHING.Take responsibility for the quality of teaching delivered.Guidance and skills development to ensure that standards are maintained and improved.To act as a personal tutor to CAP students.Developing, customizing and Delivering Sales and Marketing curriculum.Assist students get internships and placements.Link the youth with potential employers.Adequately equipping the students with Sales/Marketing/Customer Relations skills.Assist in the design and preparation of materials, resources and information to be used in respect of programmed delivery.Carry out monitoring, guidance, support and mentoring of the learners and take action as requiredAt least One (1) year working experience in Sales & Marketing or Customer Relations.Must be mature and with the right attitude.Must have relevant training in Sales & Marketing or Customer Relations.Must have basic computer skills.Must have passion of working with young people. Excellent Presentation skills.Excellent leadership and interpersonal skills.Networking skills a must.Excellent communication skills; both verbal and written.To express interest in this opportunity, send your CV to recruitment.capyei@gmail.com by 5th February 2014.
Cover letter should be pasted on the body of the email and not as an attachment. Applicants are required to quote their current and expected salary. Only short listed candidates will be contacted.

(Recommended- Customer Relations Executive)

Industry: Records Management

Location: Nairobi

Our client, is the leading records and information management solutions provider in the Middle East and Africa, operates from 15 offices in 12 countries developing secure, innovative and customized solutions that address the full information life-cycle, meeting the needs of corporate and government clients across an extremely broad range of industries seeks to recruit a Customer Accounts Executive.

Managing customer inquiries, problems, requests, suggestions and determining appropriate solutions or responsesEnsuring high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standardsNegotiating customer claims and initiating billing adjustments in coordination with team leaderGrowing existing customers and identifying potential customers for supply chain and delivery solutionsDeveloping new customers from target market and existing customers with business solutionsPlanning and executing regular maintenance and business development visits to customersMaintaining and regularly updating customer informationUnderstanding and networking all aspects of customers’ business needs Promoting suitable products  and developing solutions for customers involving business unitsWorking with other business units  such as ground operations, cargo operations to ensure proper service delivery to customersPreparing and issuing proposals and quotations to customersBachelor Degree in  a business related fieldConsultancy selling skills Should possess a valid driving licenseExcellent communication skillsA minimum of 2-3 years working experience Computer Proficiency: MS office Applications (Word, Excel, Power Point &Outlook)Previous experience in customer management experience will be an added advantageTo apply, send your CV only to vacancies@flexi-personnel.com before Friday 5th July 2013. Clearly indicate the position applied for and your minimum salary expectation on the subject line.

(Recommended- Business Development Manager)

Industry: Records and Management

Location: Nairobi

Our client, is the leading records and information management solutions provider in the Middle East and Africa, operates from 15 offices in 12 countries developing secure, innovative and customized solutions that address the full information life-cycle, meeting the needs of corporate and government clients across an extremely broad range of industries seeks to recruit an Customer Accounts Team Leader. 

The ideal candidate will be required to lead and work with the team members to achieve set targets.Setting clear achievable targets and smart objectives as well as develop practical plans to achieve those targetsVisiting customers to maintain the business and acquire new customers and business opportunities and also follow up with the credit controller to drive customers to pay on time as contracted and as per credit policies.Managing available resources efficiently to meet the goals within the set time frame.Managing and monitoring the team’s top customers to ensure these customers are sustained and providing continuous contribution to productionCoaching and motivating the team to deliver best results and also prepare regular reports on the performance of the team and identify plans of actionMeasuring of baseline performance and allocating bonus to team membersKnowing the customer’s business and /or seeking  information about the real underlying needs of the customer, beyond those expressed initiallyBachelor Degree/ Diploma in Sales and Marketing or Business related fieldMinimum of 2-4 years experience preferably from related fieldComputer Proficiency: MS Office Applications (Word, Excel, Power Point & Outlook)Should have proven integrity and leadership skills Strong negotiations and persuasion skills Strong communication and problem solving skills Should posses a valid driving licenseTo apply, send your CV only to cvs@flexi-personnel.com before Friday 5th July 2013. Clearly indicate the position applied for and your minimum salary expectation on the subject line.