Our client is in the FMCG Industry currently recruiting a Key Account Manager.

The Person will be responsible for achieving channel objectives, KPIs and targets at assigned key customers. 

She/he will be responsible for overall end-to-end sales processes in the assigned outlets, from the initial contact and understanding of the client’s needs to the closure on the product/service delivery. She/he is responsible for maintaining and growing their customer account within their assigned territory through relationship-based selling and exemplary customer service.

Roles and Responsibilities

Be responsible for overall account performance in the defined storeIdentify opportunities and anticipate competitive offers in the marketAssist in the product planning process by providing relevant customers’ insights, strategic thinking and leadership related to all aspects of the businessMeet or exceed store sales goals and increase overall brand awareness.Provide outstanding, excellent customer service; enhance customer relationships through relationship-based selling.Contribute and take an active role in all meetings and training sessions; share best practices and insights for overall growth and improvement of Key Account Division.Provide consistent, timely feedback and observations on competition, market and industry/lifestyle trends.Responsible for the maintenance of all sales samples, POS displays and selling collateral for educating and selling the complete product line.Exhibit strong communication skills and team-based approach with other departments; consistently follows up on requests.Work with HQ Teams including sales, marketing, product and finance to develop forecasts for wholesale sales within the designated stores, monitor performance against sales objectives, and update as needed.Bachelors degree in Sales & MarketingBCE driving licenseFive (5) years basic selling experience preferably in FMCG (multi-national), one of which must have been in key account handling with a high end chain of supermarkets.Merchandising experience will be an added advantageIf you feel you fit the above role ,please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.Only candidates short-listed for interview will be contacted.For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.

Our client is in the Printing and Branding Industry currently looking for Account Managers.The candidate will be given accounts to manage and also bring in additional accounts,

The candidate’s key responsibilities will include:

Generate new business opportunities and manage existing client portfolioTo build excellent relationships with clients, in order to sell the company’s servicesMeeting and exceeding sales targets and maximizing the profitability of each projectMaintaining relationships with existing customers through regular review visitsVisiting potential customers to demonstrate products and gain new marketsContacting clients by phone / email to take briefs, approve artwork, manage projects and ensure installation / delivery of goodsKeep up to date with market and customer informationAdvising on forthcoming product developments and discussing special promotionsGain a clear understanding of the customers’ business and requirementsMonitoring of print management for your clients and ensuring timely deliveriesDegree or a Diploma in Sales or MarketingMin. 3 years experience in sales and marketing preferable in printing or related industryHave a valid clean Driving License.Proven track record in Print Sales will be an advantageExcellent communication and client presentation skills.Good print knowledgeExcellent customer service skills.Must have ability to work efficiently with minimal supervision with strong prioritization skillsGood industry commercial awareness.Good print technical knowledge and understanding of print production processes.If you feel you fit the above role ,please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.For unsolicited applications, please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.

Vacancy: Sales Account Manager (Fulltime) to join our company Tradestar Ltd.

Who we are: Traderstar Ltd is an ICT company offering hard and software solutions. We are based in Thika with over 20 employees.

Our customers are both end users and dealers / brokers. Our end users are mostly in schools and universities and professionals who use our systems for Animation, Video broadcasting, Cad-Cam, Desktop publishing and normal business usage.

Products we offer: Our products consist of high end refurbished ICT products like servers, workstations, desktop, laptops from HP, IBM and Dell

Responsibilities and Duties

Joining as a Sales Account Manager you will be responsible for growing our customer base in Kenya.

Account management for new and existing customersMake contact with various schools, universities and institutions and showcase our products onsite and in our showroom.Making sales follow-ups, quotations, invoicingFollowing up deliveries to check if everything is working wellDelivering content for our websites and brochures in order to advertise our productsMaking e-mailings to send to customersCold calling for setting up new business and to expand our customer baseBeing able to meet or exceed sales and performance targetsTraining new sales staffMaintains sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Contributes to team effort by accomplishing related results as needed.Education: BA/BS in Business Administration with an emphasis in Accounting Management, and sales. Min. of 2 years sales experience in ICT sales or ICT consultancy Proficient in ICT, technical experience is recommendedExcellent in Swahili and English language, both oral and writtenSelf-confident and a good communicatorBoth able to work in a team and have strong leadership talentsSalary: Ksh 45,000 - 65,000 gross salary + travel and other benefits
Depends on education, experience and age

Email: info@tradestar.co.ke

Phone: 0727974567

ALL applications should be in PDF format

Vacancy: Account Director / Business Unit Manager
Build value for our stakeholders: To lead and manage account teams on a daily basis, delivering an efficient and effective service to clients, which is profitable to the Agency. Includes daily Client contact.
Meet key performance goals: Client satisfaction, business development, profitability and staff performance.
 Knowledge, Skills and Abilities Required:Excellent understanding of marketing communications – able to specialize in the agency experiential marketing and / or sponsorship marketing.Excellent presentation and communication skills at a senior level.Tact and negotiation skills.Focused through finance – ability to work with numbers.Strategic thinker. Proactive in developing clients business.Extensive management skills.Extensive IT skills.Ability to prioritise.Ability to identify problems and offer solutions.Work well under pressure.Open and friendly personality.Contribute to the strategic direction of the Agency.Develop and implement the stated policies, procedures and guidelines of the Agency.  Ensure that they are maintained.Continually update own skills and competence. Maintain and develop professional stance both internally and externally.Carry out specific projects to assist the management team in general management.Highlight issues to the Management which affect the morale of the Agency.Facilitate good relationships between group companies, departments and suppliers.Bring any significant changes (and/or issues), to the client relationship or to the Account Group, to the attention of the management team.Attend, and contribute to: Finance Meetings – project based.Operational Management meetings. Raise internal issues which affect the morale and job performance of the Account Group.Have full understanding of the agency offering and to drive it through all dealings you have with client.Drive new business development by being an innovative and pro-active salesperson, seeking and proposing new business opportunities to and for clients through new business pitches.Monitor and evaluate your (teams) performance in new business wins.Create and exploit opportunities to develop agencies interests with the Client. Direct the strategic development of the Clients’ business in Marketing Communications by having a full understanding of clients business. Keep up to date with clients’ marketplace and competitors.Develop strong personal relationships with key contacts, building and nurturing all client relationships based on trust and mutual respect.Appoint and co-ordinate a team to manage client business.Hold regular status meetings with account team to assist with management of projects and plan work accordingly.Ensure account team deliver the best quality service to clients.Ensure policies and processes are followed by account team. These include:
Policies: Finance, HR and IT (including back-up of information).
Processes: Sixth SenseTM Marketing; Measurement and Evaluation (of projects); Internal Briefings; Brand Ambassador Training and Client Service maintenance and management (Contact reports – after every meeting ; Activation reports – weekly, monthly and on completion, which covers a full summary and evaluation of value created by The agency for the client as well as next phase of activity proposal.)Manage and approve all client issues regarding creative and / or strategic direction of Brands / projects.Understand and use relevant marketing and business related tools (E.g. The agency’s Sixth SenseTM Marketing tool)Resolve all day-to-day client issues with diplomacy.Anticipate and identify problems and provide solutions to them.Ensure the profitable running of each Client Account.Develop a constructive relationship with the Management Team, and identify the areas in which their support and advice can be used most effectively.Oversee account teams to deliver an efficient, effective and profitable service to clients.Ensure effective delegation and management within the team to generate the optimum use of resources to maintain the staff/profitability ratio.Direct and develop staff to ensure all are performing their relevant job functions.Provide motivation and leadership to maximise job performance.Manage staff performances and facilitate staff career development Ensure and maintain discipline within the account team. Ensure company processes and policies are followed.Ensure staff appraisals are carried out at least once a year and that they are true reflection of the member of staff’s performance.Make recommendations on financial rewards and promotions for individuals.Encourage the flow of information and knowledge within and between account teams.To deal with staff issues in a professional manner.Implement efficient working practises, systems, time management and staff training against the agency processes and policies.Direct the implementation of agreed projects and approve all creative briefs and artwork. Review and sign off finished Artwork and ensure that written approval is obtained, from the Client, before going to print. Ensure that all projects meet the desired the agency’s standard of quality and Brand the experience offering.Maintain familiarity with the Agency’s standard Terms and Conditions of Business. Ensure the financial policies are followed and adhered to by the account team at all times. Sign off all cost estimates for the account team.Ensure budgets are approved and agreed with clients before work begins.  Revise as necessary. Ensure that the fee arrangement is agreed before work commences and that the agreement is subsequently enforced.Ensure that all projects are within budget and meet the agreed profit margin. Manage project GP throughout the project and report financial results to the Account Team on a regular basis.Maximise the profitability of the Account Group: Review all work in progress regularly, and maintain a negative billing status.Streamlining processes.Maximise and increase client relationships and budgets.Widen project margin thru effective ops management.Monitor billings (billings schedule) on a regular basis to: Monitor income versus targetRevise the annual income projection each month to assist with the companies’ cash flow management.Report these figures to the general manager on a monthly basis.Sign off all sales invoices.  Ensure that debts are collected promptly.Develop a comprehensive understanding of the agency’s terms and conditions of procurement and ensure that they are followed by all members of the Account Group.Produce an annual team and financial plan for the Account Group identifying opportunities and allocating responsibilities to grow the business.Send your resume to recruituganda@kimberly-ryan.net

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Closing Date: Open Until Filled

Summary: Our client is an advertising and marketing communications company.

Job Objective: The Account Executive will be managing projects, with external resources, who include project partners who have expertise in certain fields of creative development, digital marketing, digital media buying and others.

They will build sustainable client relationships and manage those interactions for the mutual benefit and they will bring in new business within the collective service offering to meet the annual financial targets.

Primary Responsibilities:

Business Development

Contribute to the development and refinement of Company’s vision and strategySupport the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability and shareholder returns.Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.Managing projects to deliver as indicated in the project plan and within the set time lines.Work with project partners with skills which include creative development, digital marketing, digital media, website development and content creation in order to successfully complete the projects.Prepare Project proposals and quotations for new business.Monitor project progress to ensure it’s done within the budget, in time and in the required quality specifications.Develop cordial relationships with key client contacts within our client organisations.Manage communication between The Collective and the client organisation.Manage meeting and provide administration support including preparation and circulation of meeting minutes and follow up.Promptly provide project documentation to clients including quotations, invoices etc and follow up to ensure that they have been received and are correct.Promptly follow up on outstanding debts owed by clients and raise flags where there might be problems.Ensure that all Company projects have a contract and purchase order or another bidding document for the work commissioned before any work is done.Bachelor's degree in marketing required.Has worked in an advertising agencies or digital marketing company for more than 3 years as a accounts executive or equivalent.Project management skills in advertising.Client service handling expertise.Business development skills.Knowledge in advertising.Vibrant personality.Creative thinking.Attention to detail.Good communication skills.How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Account Executive

Kindly include your current and expected remuneration in your resume.

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Closing Date: Open Until Filled

Summary: Our client is an advertising and marketing communications company.

Job Objective: The Account Executive will be managing projects, with external resources, who include project partners who have expertise in certain fields of creative development, digital marketing, digital media buying and others.

They will build sustainable client relationships and manage those interactions for the mutual benefit and they will bring in new business within the collective service offering to meet the annual financial targets.

Primary Responsibilities:

Business Development

Contribute to the development and refinement of Company’s vision and strategySupport the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability and shareholder returns.Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.Managing projects to deliver as indicated in the project plan and within the set time lines.Work with project partners with skills which include creative development, digital marketing, digital media, website development and content creation in order to successfully complete the projects.Prepare Project proposals and quotations for new business.Monitor project progress to ensure it’s done within the budget, in time and in the required quality specifications.Develop cordial relationships with key client contacts within our client organisations.Manage communication between The Collective and the client organisation.Manage meeting and provide administration support including preparation and circulation of meeting minutes and follow up.Promptly provide project documentation to clients including quotations, invoices etc and follow up to ensure that they have been received and are correct.Promptly follow up on outstanding debts owed by clients and raise flags where there might be problems.Ensure that all Company projects have a contract and purchase order or another bidding document for the work commissioned before any work is done.Bachelor's degree in marketing required.Has worked in an advertising agencies or digital marketing company for more than 3 years as a accounts executive or equivalent.Project management skills in advertising.Client service handling expertise.Business development skills.Knowledge in advertising.Vibrant personality.Creative thinking.Attention to detail.Good communication skills.How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Account Executive

Our client, a consumer collaboration agency dealing in consumer insights and advocate marketing, is looking to hire an Account Manager in Nairobi.

This role entails:

Proficient in knowledge and articulation of the TGC concept, process and capabilities. Alongside the Client Service Account Director, co-ordinate and manage resources assigned to yourself and/or on a project to achieve desired objectives. We encourage efficiency in use of these resources. We desire a proactive and inquisitive mind, speed and creativity is solution provision. In exploring opportunities or articulation of project work, we endeavor to push the lever that would undoubtedly only be TGC that can deliver that type of work. Project management and delivery of project work: That you endeavor to ensure timely and efficient management of project work to meet and/or supersede expectations. Maintain regular status updates with your assigned Account Director on ongoing project work, new business and other opportunities. To this end we will have Quarterly evaluation of performance as relates project management and new business development for the purposes of improvement and better planning. Adequately understand your clients’ short-term and long-term need to allow TGC position itself by way of proposals, ideation et al to meet these needs. Endeavour to meet client expectations in a manner that leaves them satisfied and inspires generation of new business. Explore new business from current/ongoing client(s) and project work Explore different ways to motivate for new business that would stimulate client to generate a brief to TGC. The execution of the above responsibilities includes:
 1. Project Management (55 % of your time)

This includes liaising and providing support to the Client Service Account Director in the following manner; Project management; working with support teams on what is required to ensure efficient and effective execution of project work from end to end. Work plans; creating work plans on a Quarterly, Monthly and weekly with clear objectives and expected result to achieve business objectives and business targets. Align to accountability structures provided. Prepare and submit financial expenditure plans on weekly and/or monthly basis. Work with  administrative team to ensure financial considerations are provided for in good time. Compiling budget for ongoing projects and ensuring resources are utilized well. Once projects are completed, working with administration team to review learningsProvide project leadership for assigned Business Unit. Including but not limited to Strategic input against project objectives. Working with other team members, oversee the project process from commencement to completion.Ensure efficient use of resources. Quality control - Reviewing final presentations for purposes of setting strategic direction, roof reading, ensure authenticity of information gathered and ensure client brief has been met. Attending client meetings to review and present project findings. Ensure proper Client management to meet business objectives – Triple bottom line. Updating client on a weekly / daily basis on project progress (depending on duration of project) through detailed status reports. Periodically cooling project work as required. 2. Business development (45% of your time) This will be around TGC products, within current client projects and individual passion areas. Profile, research, prepare and pitch proposals to your client on areas of potential engagement. Pursue a monthly financial target of Kes 6M in first 6 months.

Industry: Advertising (AD Agency)
 Our client, a Leading Advertising Agency in East and Central Africa is in search of Account Executives to assist the Account Managers in ensuring the smooth running of an advertising or marketing campaign.
Key Tasks and ResponsibilitiesConsulting clients about campaign requirements Presenting campaign pitches and costs to clients Passing proposals to appropriate media/creative staff Negotiating time-scales and budgets Monitoring work progress and keeping in contact with clients at all stages Delivering final products for review Report writing Staff supervisionFinancial administrationProfessional Skills and Competencies

Any degree discipline is acceptable, although some employers prefer a social or behavioral science, business, management, marketing, public relations. The Individual should be  at least 24 years of age and aboveCommercial awareness, Ability to work under pressure, Excellent analytical skills and Organizational skillsShould have specialized in Advertising and  have at least 4 years of work experience in Working for the fast-paced industry of advertising, digital or a direct marketingTo apply, send your CV only to hr@flexi-personnel.com before Monday, 14th July 2014. Clearly indicate the position applied for and the minimum salary expectation on the subject line.

Account Manager – Textile Industry.

Our client, a well established Sports Wear Company based in Nairobi Kenya is looking to fill the position of an Account Manager. 

The successful candidate MUST have prior experience of sales in bespoke sportswear, corporate ware or textile industry.

Key Responsibilities:

Hitting sales and service targets and reporting on progress.Achieving growth across all business sectors with the ability to identify and pursue new opportunities for business development.Must have a relevant bachelors degree in business.Must have a minimum of 3 years experience in sales of textile.Must possess strong communications skills and have the ability to communicate effectively at all levels both internally and externally.Must be a strong team Leader to be able to lead from the front and have a ‘hands on’ approach to develop new business and grow the existing portfolio.Must possess strong analytical, numeracy and literacy skills.Must have strong negotiation and interpersonal skills.Having a pre – existing network of contacts within the niche team wear area is an added advantage.Must have a high level of computer literacy including Excel, Outlook and CRM.Must have a passion for sport.Preferably have experience or knowledge of public sector tenders.Must be outgoing “people” person!Monthly gross salary: Competitive Remuneration Dependent on Experience. (Plus Car & Bonus)
 brillian@summitrecruitment-kenya.com
Summit Recruitment & Training, Blixen Court, *** Please indicate your current salary for your application to be considered ***
Only short listed candidates will be contacted. Please indicate in your email which position you are interested in.
****Please do not apply if you do not meet the requirements of the job****

Our Client is an IT company currently recruiting a MBA graduate to take up the role of a Strategic Account Executive.

Role Description:

1. As a strategic account executive, your primary responsibility will be to successfully execute the sales process to generate revenue growth through initiation and development of business opportunities with new and existing customers within a designated territory.

2. Candidate is expected to identify and close deals for logistics & tracking solutions across defined regions for revenue generation.He holds the ownership for meeting sales targets to new as well as existing clients and maintaining high client satisfaction. Job Description / Responsibilities:

Proactively identify, pursue, and maintain a constant pipeline of potential customers that meet or exceed established quotas via prospecting, networking and referral activities within a regional market.Identifying opportunities for business developmentStudying and understanding client needsManaging the sales cycle Meeting and exceeding sales targets for the year from new as well as existing customers. Pipeline creation and achieving volume and quality of saleProviding market trends/directions for the territory Mapping the territory and prioritizing the customer base.Identifying and tapping new markets Revenue maximization and market share through strategic salesCore Competencies: Communication Skills, Customer Orientation, Relationship Management , Listening Skills, Business Perspective, Negotiation Skills, Ability to learn the domain and product, Problem Solving and Decision Making, Influencing Skills

Experience: Fresh Graduate( MBA and a Technical Background)

If you feel you fit the above role,please send your CV to jobs@alternatedoors.co.ke

Academic Research Account Manager

Assignments: Be able to write thesis, do assignments and term papers for clients and have enough writers.

Requirement

Undertaking college education or recently completed college.Specialization in Business related course, education, social studies, environmental studies or tourism.Be able to meet strict deadlinesHave a practical understanding of research writing (APA, MLA, Havard, Chicago/ Turabian) styles of writingHave skills in internet searchKeen eye to detailsHave access to a computer and internetApplication:

If you meet the above requirements send your CV and a sample of an academic assignment done to  muftiwriters@gmail.com

Successful candidates will start the job immediately.

Posted on 4/04/2014 06:55:00 am by Kenya NGO Jobs Almasi Beverages Ltd is a company which was born out of a merger of three Coca-Cola bottling companies of Rift Valley Bottlers, Kisii Bottlers and Mount Kenya Bottlers. Almasi’s purpose is to increase shareholder value by manufacturing, packaging, distributing and selling Coca-Cola products. The company is currently integrating its operations to one seamless organization.The company has an innovative Change strategy which focuses on strong distribution & manufacturing, selling and building a strong and capable workforce.Our new business architecture is that of a centralized Commercial function, devolved manufacturing and distribution for revenue generation and a strong centralized support function of HR, Finance, IT, Procurement, Risk; for the purpose of creating sharper focus, efficiency and effectiveness to enable us achieve a double digit growth in 2014 and beyond.We shall deliver all these through close collaboration with Coca-Cola, our shareholders and other key stakeholders both externally and internally, including our people.We believe to achieve this we shall need capable people deliver on the following roles:Reporting to the National Sales Manager in Nairobi, you will be responsible for developing and maintaining strategic partnerships with multinational, national and local key accounts to ensure significant sales and profit growth.You will be responsible for the development and implementation of the Key Account Business Plan and sales strategy for assigned channels; ensure effective credit management for all key accounts; negotiate for and grow share of visible inventory; manage sales funnel to drive future sales growth and provide leadership to the Key Accounts teamThe successful candidate will have strong negotiation and interpersonal skills, excellent problem solving and analytical skills, results oriented demonstrated through strong sales performance; proven ability to establish lasting customer relationships with a focus on sales and customer service and ability to lead and manage teams in a change environment.Minimum education is a Bachelor’s degree with at least 5 years’ relevant experience in sales and distribution in a large and busy FMCG organization.You will also have in-depth knowledge of Modern Trade business and superior customer relationship managementIf you believe you are the candidate we are looking for, please submit your application letter and a CV detailing the suitability of your experience for the post and include daytime telephone contacts to careerjobs@almasibeverages.co.ke quoting THE TITLE OF JOB on the subject line.
The closing date: 17th April 2014.Full Job descriptions shall be sent to shortlisted candidates before the interview.

Travellers Beach Hotel and Club located in Mombasa seek to recruit highly motivated individuals to fill the position below;

Sales Account Manager

Qualifications

Excellent communication skillsOrganizedGood sales techniqueA college degree in the relevant fieldForeign language will be an added advantageStrong presentation and negotiation skillsConfidence, tact and a persuasive mannerA willingness to work long hours, often under pressureA professional manner General Duties and Responsibilities  Attending to sales inquiries on mail, phone and walk-inResearching, exploiting and assessing new business opportunities and target marketsIdentifying new markets and attracting new clientsIdentifying likely sales pointsDeveloping plans and sales strategiesUndertake presentations and negotiations with prospective customersIntelligence gathering on customers and competitorsWriting formal proposals and business model designSource, follow up, convince, close the sale and do customer follow up to get product feedbackBuild and maintain excellent working relationships with clientsFacilitate sponsored events i.e. discounted offers, trade expos and trade fairsInterested candidates are requested to submit their CVs to hr@travellershtls.com, indicating the job title applied for by 15th July 2013

Technical Account Manager - East Africa
Location: Kenya, Nairobi

Reporting To: VP Enterprise Operations
 

The individual will provide technical service and support to existing and new customers ensuring all queries are managed and resolved within the signed SLA’s. The incumbent will also be responsible for ensuring that the product strategy the Enterprise business unit is met through the execution of tactical plans, meeting of deadlines and facilitating collaboration between different departmental stakeholders.Provide input to the scope of Enterprise projects in East Africa in the light of (functionality), technical enhancements.Introduce structure, process and tools to manage the impact of customer effecting changes.Strive to continuously stabilizing the current business accounts through provision of account management support. Anticipate problems and apply pro-active problem resolution skills to address such. Ensure that strong customer relationship is built through on-time, quality service delivery, resulting in cross sell and upsell opportunities for the business.Forecast, target & identify winnable growth opportunities within existing business portfolio in East Africa. Document and organize processes, information, and customer data for storage and presentation to the customer. Including but not limited to issue resolution plans, internal status updates, customer case updates, customer specific field processes, and customer profiles. May participate, as needed, as a technical expert in the pre-sales qualification and assist with the delivery of tactical plans that will be a delivered in the engagement.Report against SLA compliance and ensure that superior customer service levels are maintained at all times.Produce monthly reports and timesheets on all activities undertaken. Provide regular feedback on correspondence with existing customers, to ensure that VP Operations are briefed at all times.  Understanding the Enterprise products and services. Experience in computer repairs & troubleshooting: hardware & software.Ability to learn and understand: new products, software technologies and applications.To have a proven track record of delivering projects on time, within budget and as per the scope and quality requirements defined by the business owners.Must have an astute understanding of the international wireless/mobile messaging industry, players, products, and direction of the market.Excellent communication skills are important, candidates will be required to operate across multiple functional areas (engineering, operations, sales, and marketing).Motivated by delivering excellence.Identifies and effectively responds to the diverse needs of customers and employees.Able to work reliably and responsibly with internal and external colleagues, demonstrating cross-functional working and encouraging and supporting others to achieve project and organisational goals.Able to manage activities, resources and issues, with the ability to identify and manage contingencies and risks.Business to business experienceKnowledge of the mobile messaging & Telecommunications market Technically adept, demonstrated ability to understand sales process, operations and related technologies.Experience in business process re-engineering or improvement would be beneficialA minimum 5 years’ experience in technical account managementA minimum 3 years’ experience in the Telecommunications industry A minimum 3 years’ experience in project managementIndustry recognized project management qualification. Internationally recognised tertiary qualification preferably IT, Computer Science, Business Science/Management/Commerce etc. Regular and on time attendance.After hours availability if required.Perform on-call duties if required.To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge; skill and or ability required and are not intended to be an exhaustive list of all duties and responsibilities associated with this job.
You will be required to perform all reasonable duties assigned to you or related or incidental to the proper completion of your job tasks;
During a colleague’s leave of absence from the company or during month end or peak business periods, you may be required to perform other job tasks upon reasonable request from your line manager.
Relocation costs (if applicable) will be for own account.
Applicants should email their applications attaching detailed curriculum vitae, clearly indicating why they are interested in and qualified for the position and the names of three referees who can provide confidential assessment of their capabilities. All communications relating to applications for this position should be addressed to: therecexpert@gmail.com  Applications should be received by 05th July 2013. Only shortlisted candidates will be contacted. On the subject matter of the email please indicate the position you are applying for.

(Recommended- Customer Relations Executive)

Industry: Records Management

Location: Nairobi

Our client, is the leading records and information management solutions provider in the Middle East and Africa, operates from 15 offices in 12 countries developing secure, innovative and customized solutions that address the full information life-cycle, meeting the needs of corporate and government clients across an extremely broad range of industries seeks to recruit a Customer Accounts Executive.

Managing customer inquiries, problems, requests, suggestions and determining appropriate solutions or responsesEnsuring high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standardsNegotiating customer claims and initiating billing adjustments in coordination with team leaderGrowing existing customers and identifying potential customers for supply chain and delivery solutionsDeveloping new customers from target market and existing customers with business solutionsPlanning and executing regular maintenance and business development visits to customersMaintaining and regularly updating customer informationUnderstanding and networking all aspects of customers’ business needs Promoting suitable products  and developing solutions for customers involving business unitsWorking with other business units  such as ground operations, cargo operations to ensure proper service delivery to customersPreparing and issuing proposals and quotations to customersBachelor Degree in  a business related fieldConsultancy selling skills Should possess a valid driving licenseExcellent communication skillsA minimum of 2-3 years working experience Computer Proficiency: MS office Applications (Word, Excel, Power Point &Outlook)Previous experience in customer management experience will be an added advantageTo apply, send your CV only to vacancies@flexi-personnel.com before Friday 5th July 2013. Clearly indicate the position applied for and your minimum salary expectation on the subject line.

Our client in the ICT industry is looking for a  qualified individual to fill the above competitive  position.
The Enterprise Account Manager’s (EAM) primary responsibility is to create and to develop strong ongoing business relationships with our enterprise account client’s senior managers, technical supervisors, engineers and technicians. The goal is to maintain the company's existing relationship with a client or group of clients, so that they will continue using the company for business. Account managers are responsible for working with clients to identify their needs and work out how the company can best meet those requirements, in order that the client does not decide to place business elsewhere. The EAM also tries to identify potential new clients and business opportunities and to persuade new customers to place business with the company.

Major Areas of Responsibility

Manage all aspects of Microsoft Enterprise Agreements including, logging calls, running clients through Agreement Details, and ensuring that the client is engaged based on T-36 Model.Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity. Plan and manage personal business portfolio/territory/business according to an agreed market development strategy. Manage product/service mix, pricing and margins according to agreed aims. Maintain and develop existing and new enterprise accounts/customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction. Use customer and prospect contact activities tools and systems, and update relevant information held in these systems. Update all relevant quotes and sales for Microsoft products and solutions on the PSX.Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing. Respond to and follow up sales enquiries using appropriate methods. Monitor and report on market and competitor activities and provide relevant reports and information. Record, analyze, report and administer according to systems and requirements. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. Attend training and to develop relevant knowledge, techniques and skills. Requires a Diploma/ degree in Business, Computer Science or related field.A minimum of 2 years of sales experience -Industry experience in providing solutions/product sales to Corporates is highly desired. Computer Solutions background required. Candidates must be results-driven with proven ability to sell and project a positive, professional attitude. High Energy individualStrong selling skillsStrong writing skillsStrong verbal communication skills Polished presentation skills Ability to communicate with senior level associates internally and externally in an articulate and professional manner.  Ability to practice discretion and understand appropriateness of communication and behavior.Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Our client in the ICT industry is looking for a qualified individual to fill the above competitive position.
The main duty of the E-Team Coordinator is respond to client queries in the absence of the E-Team Lead and EAMs respond to RFQ, RFP and Tenders and coordinate the Calendars of the E-Team to ensure it matches the requirements of the T-36 Model. The E-Team Coordinator should assist the E-team Lead in the administration of the PSX.Manage all aspects of Microsoft Enterprise Agreements including, logging calls, running clients through Agreement Details, and ensuring other Members of the Enterprise Team engage with clients based on T-36 Model.Create and Nurture “high level” relationships with Clients that will result into getting and closing deals.Manage on Administrative Capacity Assigned Enterprise Team Clients on all Sectors and Vendors.Utilizing Resources (internal, Vendor and Other) to educate clients on their existing technologies and future technologies. With the assistance of the Sales Manager, prospect for and establish new account/client  relationshipsGet access to “all” technology use departments with client sites and as such find CRA solutions that can be beneficial to them and offer that to the client.Be Head of Communication/liaison in projects done by CRA-DSA. You have to make sure the Technical Team is doing things as promised.Create Interest for CRA solution Lines and set up meetings with Technical Solution Specialists (DSA) or Vendors to push the Solutions within client Sites.Understand Licensing, Solution Selling Options and more.Communicate with Clients using tips from Communication Plan.Respond to and do all necessary ground work towards winning Tenders/RFP/RFQsPlay roles assigned to him/her towards the successful execution of E-Team Mandate in CRA.Perform any other Duties assigned by E-Team Lead.Generate and provide customer quotes for complex or custom solutions in collaboration with Technical Solution Specialists, Vendors, E-Team Lead and/or any other resource.Help towards Establishing strategies that will result in increased sales on CRA Solutions (both existing and new clients)Conduct face-to-face calls to accounts as necessary.Analyze technology needs of the customer and pass on to the Enterprise Team for auctioning.Penetrate customer accounts at the Technical manager, Department Heads and Director levelsDevelop and present programs, solutions, and promotions related to the CRA product line.Provide guidance/training to other EAM team members in Licensing selling and supporting Solutions under your mandate.Engage other CRA Team Members with new knowledge to support the continuing development of the Company’s value proposition.Provide clients with guidance and support during and after a contract process.Respond to sensitive customer issues immediately and diligently. Facilitate appropriate arrangements with Technical Solution Specialists, E-Team Lead and Vendors by presenting customers’ situations, issues and challenges for the purposes of finding solutions.Good understanding of the sales cycle.Sales Accounts Manager-Microsoft Lead
Our client in the ICT industry is looking for a qualified individual to fill the above competitive  position.
The Sales Account Manager- Microsoft Lead’s primary responsibility is to create and to develop strong ongoing business relationships with our client’s senior managers, technical supervisors, engineers and technicians on Microsoft products and solutions. 

The Accounts Manger builds client relationship by acting as the interface between the technical and support teams and sales teams within a company.

The goal is to maintain the company's existing relationship with a client or group of clients, so that they will continue using the company for business.

The Account Manager also tries to identify potential new clients and business opportunities and to persuade new customers to place business with the company.

Responsibilities.

Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity. Plan and manage personal business portfolio/territory/business according to an agreed market development strategy. Manage Microsoft product/solution/service mix, pricing and margins according to agreed aims. Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction. Use customer and prospect contact activities tools and systems, and update relevant information held in these systems. Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g. product launches, promotions, advertising, exhibitions and telemarketing. Respond to and follow up Microsoft products and solutions sales enquiries using appropriate methods. Monitor and report on market and competitor activities and provide relevant reports and information. Record, analyze, report and administer according to systems and requirements. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. Attend training and to develop relevant knowledge, techniques and skills. Mentor the team members reporting to the position.Diploma/Bachelors degree in one or more of the following disciplines commerce social sciences, sales and marketing, information technology or equivalent combination of education and experience.Must also have Microsoft Sales Specialist, volume licensing and other related certifications.At least four years related industry experience.  At least two years’ experience in sales of Microsoft Core Infrastructure, business productivity solutions, Microsoft licensing and Office 365 required. Experience providing solutions/product sales to corporate is essential. Honesty and unquestionable integrity in handling finances, results-driven with proven ability to sell and project a positive, professional attitude, high energy individual and demonstrated leadership skills and flexibility.Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with senior big company executives. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Well-presented and businesslike. Sufficiently mobile and flexible to travel up to a few days a month within the region. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player.Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.Business Acumen - Understands business implications of decisions; displays orientation to profitability; Able to understand profit and loss calculations and basic business finance, eg., gross margin percentages and calculations, depreciation, capital and revenue expenditure, cash-flow, overheads, etc. Must be a very competent writer of business letters, quotations and proposals.Send applications to careers@kcr-hr.com

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Nacico Sacco is a well established Savings and Credit Society situated within Nairobi. t wishes to fill the below listed vacancies that occurred in its establishment.
Reporting to the Senior Banking Officer the holder will receive, receipt, pay and maintain accurate financial records.C+ in KCSE.CPA part 11 or Level 2 of HD;Computer literateExperience over 5years.
Reporting to the ICT Manager. The holder is expected to configure equipment performing first line hardware, support integration of various systems, supervision and training of staff. Routine montoring of performance, system security maintenance, taking backups and assist in production of timely reports.HND in Information Management Technology or KNEC equivalent.IMIS or its equivalent.Experience over 4 years.
Reporting to Marketing Manager. The holder is expected to develop a marketing strategy for the Society.
Manage and implement marketing activities in the society. Develop and implement Customer Care strategies.
Generate and share market intelligence on competition and products for regional use, supervise, train and preparation of management reports.
Reporting to the Internal Auditor, the holder is expected to evaluate the reliability of financial statements by reviewing general journals, payroll journal, accounts payable and receivable, bank deposits, vouchers and other financial documents. Budget audit and analysis on new programs and new contracts to determine appropriateness of each item.C+ in KCSECPA Part 11 and computer literate.3 years’ experience.Retail And Banking Manager (1NO.):
Reporting to the DCEO. The holder is expected to manage and supervise retail banking, Management and development of retail products, guidance, assistance and support to operational areas, staff training and communication and compliance.Bachelor degree in Business related and seven years in related diversified bank management experience and or training.Must have experience at management and supervisory level in operation sales and member lending areas.
Reporting to Retail banking Manager. Duties includes reconciliation functions of Sasa, Preparation of the monthly Income and expenditure. Ensure timely and correct posting to the general ledger and subsidiary ledger.Degree in any business related field and CPA 11.3 years’ experience.(Public Relation Officer -SASA):
Respond to general queries and request for information. Gather information for inhouse and marketing activities. Advice the members on their statements and addressing queries concerning the statements.Diploma in Public relations. Professional qualification and skills.Management course, computer literate.3 years’ experience.Caretaker/Security Supervisor:
Reports to Plaza Manager. Duties include supervising the security in the plaza building as well as a caretaker for the building.C+ in KCSE.Diploma in security related courses.Your application must reach the below address not later than 27th March 2013.
Chairman Nacico Sacco Soc. Ltd.
P. O. BOX 34525-00100,
Nairobi.

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