NTSA ICT Business Application Services Manager Job in Kenya

The National Transport and Safety Authority (NTSA) is a State Corporation established under the National Transport and Safety Authority Act 2012. 

Its overall mandate is to implement policies relating to road transport and safety.

NTSA is seeking to recruit qualified staff for the following position:
 

Manager, ICT Business Application Services

Ref: NTSA/11/2015/01
 

The Manager ICT Business Application Services reports to the Senior Deputy Director ICT. 

The Candidate provides support to users of the Authority’s core business applications through training, documentation, testing and process improvement.

Responsibilities:

• To maintain expert knowledge in the functionality of the Authority’s Corporate Applications


• To optimize the benefit of the approved corporate applications to the workforce


• To work with business units in the key service sectors of the organization.


• To learn and understand how the corporate applications support them and suggest functionality and process changes to improve efficiency


• To develop and maintain work instructions for the use of corporate applications including the business process of using the applications in consultation with Business Units


• To design and deliver training packages across the organization in the use of corporate applications, and their practical use as part of the broader job role


• Proactively analyze existing operational procedures and recommend/specify/implement approved changes to maintain/improve efficiency.


• Assist business units with assessment and implementation of software enhancements to ensure the full functionality and benefits of the application are realized


• Work closely with systems support staff where software problems or required changes are identified and participate in the testing of software upgrades and modifications


• Provide ongoing support to users requiring assistance with business applications Create and maintain a close working relationship with the Workforce Development team to ensure the outcomes of the position closely align with their goals and procedures


• Under the guidance of the manager, ensure appropriate apportionment of time and resources to support Organizational services, to ensure the achievement of key performance indicators and objectives.

Minimum Qualifications:

• Bachelor’s Degree in computer science or related field;


• A Master’s degree will be an added advantage;


• At least 8 years related professional IT experience, 3 of which should be in Managerial position;


• Member of relevant professional body;


• Experience in Project Management;


• Experience in managing a large corporate team;


• Negotiation skills in large contracts and services is necessary;


• Familiar with a variety of concepts, practices, and procedures related to ICT;


• Strong communication/customer service skills;


• A wide degree of creativity is expected; and


• Willing and able to be on-call round the clock.

Certifications

• Microsoft Certified Professional / ITIL / SQL and/or Oracle Certification

How to Apply
 

NTSA is an equal opportunity employer. 

Persons with Disability are encouraged to apply. 

If you possess the required skills and competencies, please submit your application, detailed CV, current remuneration level, mobile phone contacts, a Valid Tax Compliance Certificate and Valid Certificate of Good Conduct from Criminal Investigations Department so as to reach us on or before 16th December, 2015 addressed to: 

Director General, 

National Transport and Safety Authority, 

Hill Park Plaza, Upper Hill Road, 

P.O. Box, 3602 -00506, 

Nairobi.