Recruitment at Chapacopy Ltd Kenya

Chapacopy is a printing solutions

company offering copying and printing services to both personal and business

segments of the market. 

Chapacopy was started in 2012, with

the initial bureaus being Koinange and CrossRoad – Karen. 

To

date we have bureaus – Koinange – CBD, CrossRoads – Karen, Gallleria – Karen,

Garden City-Thika Road and ABC – Westlands. open more branches in 2016.

We are currently recruiting for a qualified and experienced Motorbike Rider / Messenger to

join our team.
 

We are seeking professionals who are

qualified to and whose primary be responsibility will be to build relationships

with new and existing business customers with the goal of providing total copy

and print solutions as well as enhancing productivity and customer service

experience.

Responsibilities Include:

·                       
Collecting the official mail,

documents, products and cheque from bureau shops and delivering as requested.

·                       
Collect jobs as directed from bureaus

and deliver to customers, offices as requested.

·                       
As directed, be responsible for the

maintenance of designated motorbike and inform the Help Desk

Coordinator/Accountant when maintenance needs to be carried out.

·                       
Carry out weekly mechanical checks on

designated motorbike. 

·                       
Ensure cleanliness and maintenance of

the office/motorcycle. 

·                       
Maintain the motorbike in a

presentable clean state. 

·                       
Check engine and gear box oil level

as specified. 

·                       
Verify correctness of all tyres’ air

pressure as specified in manufacturer’s manual and assess tyres’ tread, wear,

evenness and damage.

·                       
Be responsible to inform the Help

Desk Coordinator of re-registrations and insurance procedures for motorbike.

·                       
Carry out any other duties as

directed by Help Desk Coordinator or Accountant (if within job description).

·                       
Ensure the safety of self, products

or any items on transit at all times when on duty.

Qualifications / Knowledge /

Experience:
 

·                       
Secondary Education is require, 

·                       
Minimum 2 years of relevant work

experience as a rider and messenger highly preferred. 

·                       
Valid driving license and Certificate

of Good Conduct a must have. 

·                       
Fluent in Verbal and Written English

and Kiswahili. 

·                       
Experience in a similar position in

busy organization.

·                       
Basic computer skills considered an

asset

We are currently recruiting for

qualified and experienced Customer

Service Assistants to join our team.
 

We are seeking professionals who are

qualified to and whose primary be responsibility will be to build relationships

with new and existing business customers with the goal of providing total copy

and print solutions as well as enhancing productivity and customer service

experience.

Responsibilities Include: 

·                       
Respond to promptly to customer

inquiries. 

·                       
Handle and resolve customer

complaints; ensure issue is resolved to customer’s satisfaction. Refer any

complex requests and unresolved issues to the bureau supervisor 

·                       
Obtain and evaluate all relevant

information to handle product and service inquiries, seek clarification,

guidance where required. 

·                       
Provide information request on

pricing, product, service, and delivery. Organize workflow to meet customer

timeframes 

·                       
Customer verifications as

required. 

·                       
Process orders, forms, and

requests 

·                       
Follow up on customer leads 

·                       
provide feedback on the efficiency of

the customer service process 

·                       
Contribute to a positive &

energetic environment Attend Classroom Training and Standard Daily Meetings as

requested 

·                       
Any other duty may be assigned from

time to time by the line manager/Bureau Supervisor

Qualifications / Knowledge /

Experience:
 

·                       
College diploma or vocational

training certificate in customer care. 

·                       
Experience in a similar position in a

busy environment highly desirable.

Skills: Product Knowledge, Ability to Inform Others, Data

Entry Skills, Organization, Analyzing Information , excellent verbal

Communication, Reporting Skills, Managing Processes, Customer Focus, General

Consulting Skills, Multi-tasking.

Application Process
 

If you meet these criteria and are

enthusiastic about print production and have the drive and passion in design,

we would very much welcome your application.

Please email your CV to kaziyetujobs@gmail.com by

8th December, 2015.