Relationship Manager Job in Nairobi Kenya

Job Title: Relationship Manager – Banking
 

Industry: Telecommunications
 

Our client is a leading mobile and

digital services provider operating a payments ecosystem connecting financial

sector customers, Mobile Network Operators and businesses to consumers. 

They are seeking to hire a dynamic

and results driven individual to fill in the position of Relationship Manager.

• The Relationship Manager will be responsible
  
  for managing client relationships to ensure maximum contract, license and
  
  business renewals


• Act as a primary contact for support related
  
  queries, managing incidents and problems, ensuring a fast timely
  
  resolution in line with SLAs (Service Level Agreements).


• She/he will be responsible for creating and
  
  managing action logs and issue resolution plans when necessary.

The successful Relationship Manager

requires the following skill set:

• Customer Relationship Management / Account
  
  Management experience


• Excellent client management skills


• Incident / Problem Management & Resolution
  
  skills


• Production of Management Information (MI)
  
  reports


• Representation of the business at client
  
  meetings and reviews

• Degree in Business / Commerce / Marketing or
  
  related field


• A minimum of 3 years experience of
  
  relationship management in the banking sector


• Previous experience in a senior position
  
  successfully managing clients’ projects from start to finish


• A quick and analytical mind is key


• She/he must have good negotiation skills and
  
  must be comfortable interacting/dealing with decision makers to deliver
  
  desired results


• Good presentation skills are vital


• She/he must have an entrepreneurial mind and
  
  should be a solution provider

If you are up to the challenge,

possess the necessary qualification and experience; please send your CV only

quoting the job title on the email subject (Relationship Manager – Banking) to

vacancies@corporatestaffing.co.ke before Wednesday 9th December, 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted