Restaurant Business Manager Job in Kenya

Our client is a casual dining fresh-food restaurant serving locally sourced SquareMade burgers, fried chicken, BBQ ribs, beer, wine and delicious hand-spun ice cream deserts. 

They are committed to supporting the local economy through locally sourced quality ingredients.

Are you a young seasoned hands-on manager who is confident, result oriented, ambitious, resourceful and imaginative with the desire to challenge yourself? 

Are you someone who pushes boundaries and challenges the status quo, ambitious, brave and passionate in everything you do? If so, then this is the job you are looking for.
 

 

Our client would like to fill the position of a Business Manager who will be reporting to the Managing Director
 

Job Purpose / Summary: To create a culture and develop a team that is focused motivated to deliver as per excellence services at all times.

Duties and Responsibilities
 

Recruitment

• Conducts final interviews with HR and Management


• Assists HR in the shortlisting of candidates

Training

• Ensure Trainee managers have an introduction to training


• Break the content of training into main areas; Staff Management, Opening and Closing procedures


• Administration & Record Keeping, Stock Control Cash Control and Customer Service and the Customer Experience

Staff Management

• Assist managers with staff management in following areas; Grooming, Punctuality and Attendance


• Health and Safety procedures including First Aid, Motivation, Discipline.


• Timetabling for leave and absence.


• Grooming those with potential for promotion

Execution of Opening and Closing Checklist

• Introduces the concept to trainee managers


• Practically uses opening and closing checklist for a week with trainee managers


• Assesses how accurately it is being completed, and if it is being used CAYG – Check as you go – not after the fact, just to show its done


• Ensure they are filed in date order for easy reference

Attendance / Disciplinary Records

• Checks muster roll is updated daily


• Advises shop managers of how to deal with staff who have problematic attendance


• Ensures managers adhere to policy and procedure regarding time-keeping, sick leave, leave and absenteeism of staff


• Forward copies of all disciplinary matters to HR


• Periodic signing off of records

Statutory Records

• Updates food handlers list to renew before expiry dates


• Display of all licences – with attention to expiry dates

Cash Up and Banking

• Ensure that the cash up and banking procedure is adhered to


• Tidily store all cash up, banking and ESD paperwork in date order

Managers Handover Book

• Ensure that incidents are recorded clearly, and book is updated every shift by the outgoing manager, and accepted by incoming


• Recording and verifying of floats


• Ensure accurate preparation of petty cash, with attention to reducing stock purchases.

Repairs and Maintenance Register

• Maintains register which is gleaned from checklists, noting equipment, plumbing and electrical repairs


• Lists small breakages and frequency of replacement, AOD to those accountable.

Stock Control

• Take managers through the stock control processes.


• Assess manager’s ability and understanding and reinforces where necessary.

Cash Control

• Ensure the policy and procedures regarding cash pick (Kes5000) is observed, pick up dockets are signed and left with CS attendant


• CS attendant hands manager money, who verifies – Managers are NOT to handle the Till


• A witness to drop cash into safe after recording in pick up book


• Cash, Mpesa and card transactions to be verified on phones and reports/recons


• Floats on the premises are the responsibility of the Manager

Customer Service / Experience

• Liaise with Training coordinator regarding content of individual modules – ensure content is updated following international trends


• Ensure Managers buy into the concept, it’s not just an idea, we genuinely want to make it a Great experience – one to remember, and ensure they return.

Deployment of Managers and Ongoing Assessment

• Assess Managers before placement


• Allow for a week of shadow training


• Liaise with Training and HR departments and coordinate deployment


• Follow visits and support up during the first month


• Ongoing assessment


• Final assessment prior to confirmation

Minimum Requirements

• A Bachelor’s degree in Business Administration or Management or its equivalent.


• A Diploma in Human Resource or Organizational Behavior will be an added advantage.


• Training of personnel experience in a service oriented sector is highly desired.


• 5 years working experience in a similar role at a fast paced evolving work environment is suitable.


• Proven experience in change and people management highly desirable.


• Prior experience within the hospitality sector will be an added advantage.

Competencies

• Strong verbal, written, presentation and effective listening skills.


• Keen eye for detail and accuracy.


• Ability to work well with others under deadline situations and respond to changes in priorities.


• Ability to work independently, take initiative, set priorities and see projects through to completion.


• Strong analytical and interpretation skills.


• Problem solving for solution development.


• Outcome/delivery focused with strong planning skills.

Salary: Attractive salary package

How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.

Please make your application through our website www.dorbe-leit.co.ke vacancy page before close of business 4th January 2016.

Only successful candidates will be contacted.