Mandarin Language Speaking Call Center Agents Job, Customer Service Jobs Kenya 2022, 


Location: Nairobi


Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit mandarin speaking call center agents.


Duties and Responsibilities 



  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.

  • Make well balanced decisions and personally driven to be an effective advocate for our community.

  • Investigate and resolve issues that are reported on client platform such as requests for account support.

  • Respond to user inquiries with high quality, speed, empathy and accuracy.

  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.

  • Identify inefficiencies in workflows and suggest solutions.

  • Recognize trends and patterns and escalate issues outside the company policy to the global team.


Qualifications and Experience



  • Between 21-35 years.

  • Must be living in Kenya legally.

  • Must speak fluent English and Mandarin languages.

  • College education mandatory.

  • Must be currently unemployed or working as a casual.

  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.

  • High affinity and cultural awareness of political/social situation regarding the relevant market/region.

  • Must have KRA pin, bank account, NSSF & NHIF documents.


How to Apply


To apply send your CV to: Flexi Personnel ATS or recruit@flexi-personnel.com latest by 17th August 2022. Indicate English and Mandarin languages on the email subject for easier retrieval and placement.


   NB: Flexi Personnel does not charge candidates for job placement


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