IT Service Desk Administrator Job, Latest IT Jobs In Kenya,


Job Ref. No. JLIL083


Role Purpose


To reconcile assigned medical providers and support the business on medical financial issues.


Main Responsibilities



  • Manage the Service desk system to ensure that staff queries are logged & resolved as soon as possible and within agreed SLA times.

  • Coordinate with various other IT resources (Application, cloud, and Infrastructure) to ensure that any IT PC/LAN/WAN issues are resolved as soon as possible

  • Produce adhoc/weekly Service desk reports detailing calls logged and resolved and explanation of any discrepancies. Escalate delayed tasks promptly.

  • Ensure that all external contract/SLA/Licenses documentation is kept current and relevant,

  • Manage vendors deliveries & invoices appropriately.

  • Conduct preventative maintenance on Jubilee owned IT assets on a regular basis to guard against early/frequent breakdowns

  • Produce support for VC, meetings /conference room IT requirement.

  • Ensure that support calls are closed within agreed time frames, accurate inventory is maintained and that agreed upon SLA with Users for their request is maintained.

  • Providing first line support to customers & Escalating customer calls to second line technical support.

  • IT Communication for changes & critical updates from to the business & users.

  • Any other tasks as assigned by the Head of cloud services in accordance with the workings of the IT department of Jubilee Insurance


Functional Skills



  • Active directory domain security and management

  • ITIL Knowledge

  • Basic Networking Skills


Qualifications



  • Bachelor of Science Degree in Computer Science from a recognized University

  • ITIL

  • Microsoft Azure Fundamentals

  • Microsoft Certified Systems Engineer (MCSE)


Relevant Experience



  • 3+ years in experience networking, hardware, and system software.


How to Apply



If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 9th August 2022
 



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