Intern, Experience Centre, Job in Kenya

Intern – Experience Centre

Your Role:

To lead customer service on behalf of KOKO Labs at the experience center and support operations, logistics, and warehousing in the test neighborhood.

What will you do:

Experience Center Management

Operations, logistics, and warehousing:

• Offer support and be a Digital Literacy advocate walk-in in customers at the Experience Centre.
• On a needs basis, offer support to commercial/technical partners such as KOA and Turaco.
• Assist in resolving customer and merchant complaints.
• Create reports as assigned.
• To manage accurate inbound and outbound stocks from the Labs Experience Centre. 
• Receive and prepare work orders, monitor jobs in progress, and inform superiors about any logistic challenges or customer merchant/customer concerns.
  
  
  
• Ensure that all relevant procedures, SOPs, and routines are followed and adhered to in line with the company policy, procedures, and requirements.
• Basic customer support and tech support to merchants /agents in the Test Neighborhood.
• Support troubleshooting in our Tech systems, particularly the POS.
• Support price and promo benchmarking in the Test Neighborhood.
• Any other tasks as required by your supervisor.  

Requirements

• University degree with an emphasis in Business Related fields focusing more on customer service and operations.
• Strong communication and interpersonal skills.
• Excellent written, verbal, and presentation skills.

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