Customer Support Engineer

Job Title: Customer Support Engineer
Based: Nairobi but with some international travel
Staff Responsibility: None

Job Objective:

- Responsible for providing 2nd line support to customers' networks and field staff both locally and remotely.
- The Customer Support Engineer must currently be eligible to work in Kenya, as client needs a fairly prompt start, and also must have local Kenyan knowledge.
- Minimum of 3 years experience of working on microwave radio networks
- Knowledge and understanding of setting up IP networks in WAN and LAN environments
- Experience of direct customer contact.
- Knowledge of third party products associated with WAN, LAN, and 2G/3G deployments
- Knowledge and understanding of setting up and testing E1 and Ethernet networks.
- Experience of Linux and/or Windows Operating environments, support and installation.
- Other useful skills include knowledge of fixed access/PMP radio, transmission system deployment, setting up and testing radio systems, network management.
- The Customer Support Engineer will have experience in providing customer support in person, over the phone and via email.

Project People Ltd is acting as an Employment Business in relation to this vacancy.

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