Restaurant Supervisor Job in Nairobi, Kenya

Position: Restaurant Supervisor

Industry: Hospitality

Location: Nairobi

Reports to: F&B Manager

Job Purpose: It entails creativity, particularly in Food and Beverage Service and Restaurant development. It combines planning, shift pattern organization and day-to-day management activities. 

It includes the Supervision, development and performance management of Restaurant and bar staff. 

In addition, the Restaurant Supervisor oversees the daily inventory, sales analysis, profit optimization and ensures that guests are satisfied with their dining experience.

 

Responsibilities

• Manages and oversee the efficient operation of shifts in the restaurant and the bar.


• Ensures that restaurants operate efficiently and profitably while maintaining their reputation and character.


• Coordinates a variety of activities within the restaurant and bar operations.


• Takes responsibility for the business performance of the restaurant, as well as maintaining high standards of food, service and health and safety.


• Proactively promote and exceed agreed KPI’s.


• Efficiently administer and action the daily Covers, customer report lists, staff rotas, holiday forms and other paper work that is required to ensure accurate reports are accessible.


• Actively be involved in Restaurant staff related issues and to handle them in a professional manner.


• Assist the F&B Manager in identifying recruitment needs


• Prepares reports at the end of the shift/week, including staff control, food control and sales control and analysis


• Plan and coordinate menus.


• Coordinates the entire operation of the restaurant during scheduled shifts.


• Manages staff and provide them with feedback.


• Ensures that all guests are welcomed at the door and seated quickly in a courteous, polite and helpful manner


• Responds to customer complaints in the absence of the F&B Manager.


• Meets and greets customers, organize table reservations and advise customers on menu and wine choice.


• Understand the opening and closing of tables, preparing of bills for cash and credit payment, moving tables and splitting tables.


• Supervises bar stock levels.

Qualifications

• Diploma in Hotel Management / F&B Service


• At least 5 years experience in a busy restaurant with high-end service standards, out of which at least 3 years at a management position


• Performs training and coaching of restaurant staff on regular basis


• Great communication skills – Ability to deal with customer complaints


• Ability to create a team spirit among his colleagues


• Computer literacy – Good presentation skills – Attention to details


• Very good knowledge of Fidelio

If you meet the above qualifications send your detailed CV to hr2@meridianhotelkenya.com and cc ops.manager@meridianhotelkenya.com latest Wednesday 9th Dec 2015