Lead Revenue & Account Manager Job in Mombasa, Kenya

Job Title: Lead Revenue & Account Manager – Mombasa

Job Code: LRAM/AK/151102
 

Number of Positions Open: 1 

Reports To: Regional Manager
 

Location: Mombasa, Kenya

Closing Date: Open Until Filled

Summary: Our client is a leading converged Communication and IT infrastructure service provider in East Africa

They offer world class Cloud, Communications Connectivity and Carrier services, all geared towards meeting clients’ unique business and ICT needs.

 

Job Summary: Reporting to the Regional Manager – Mombasa, he/she will be responsible for providing responsive, pro-active, proficient and efficient services to the client base (primarily face to face) in order to grow market share and retain existing business. 

She/he will also be required to provide guidance to revenue account executives.

Key Responsibilities:

• Ensure that sales Executives, CRE’s and dealers are within the monthly expected targets


• Ensure the team is delivering desired results through supervision, tracking performance and making sure the team lives to the expectation of the organization.


• Prepare weekly, monthly and quarterly reports on the performance of the revenue teams.


• The incumbent should be able to visit all Platinum, Gold and 50% of the silver and bronze clients per quarter.


• Establishing training needs for the revenue teams and work with the Branch Manager to ensure they are implemented. 


• Establish and build relationships with clients and develop, retain and grow the base.


• Generating revenue for the company by developing and maintaining income generating strategies and ensuring the team meets set sales targets.


• Offer coaching and mentorship guidance to Revenue Account Executives in their day to day duties.


• Be an escalation point, handle and resolve escalations from team members.


• Ensure that all contacts with clients are documented onto MSCRM.


• Liaise with internal service providers to ensure clients’ issues are resolved expeditiously and satisfactorily and also come up with innovative ways and ideas to prevent recurrence of problems.


• Motivating and leading team members into successful implementation of business strategies.


• Supervising and monitoring team performance.


• Gathering market intelligence.


• Conferring / consulting with the line manager to ensure excellent customer service and satisfaction

 Qualifications, Training and Experience:

• University degree in Business Administration, Communications, Information Technology or related field.


• 2 years’ experience in a dynamic, fast-paced, customer-centric, and highly-demanding organization in a sales or customer care or Account Management role.


• Impeccable written and verbal communication skills.


• Product knowledge (understand data market dynamics and technologies).


• Sales and marketing exposure, with sales skills training desirable.


• Excellent presentation, communication and negotiation skills.


• Self-motivated with a proven ability to meet sales targets within defined deadlines and with minimal supervision.


• High level of initiative and a team player


• Strong interpersonal, analytical and problem solving skills.


• Drive, energy and results oriented.


• Ability to work under pressure, meet tight deadlines and work with minimal supervision.

How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by clicking on: Revenue Account Manager

Kindly include your current and expected remuneration in your resume.

Be advised, this job is open to Kenyan nationals only