Telecom Company Customer Service Agent Job in Nairobi, Kenya

Customer Service Agent
 

Location: Nairobi
 

Department: Telecommunication
 

Our client, a highly innovative telecom company, with the vision to enable affordable mass-market voice and data communications in developing countries is seeking to recruit a Customer Service Agent.
 

Duties and Responsibilities

• Providing outstanding customer experience


• Working with a team of Customer Care Representatives to meet company targets


• Ensuring our clients receive exceptional after-sales service by helping them get the most from their device, and from their rate plan


• Escalate trouble tickets to relevant parties within the organization if they can’t be solved immediately


• Follow up on escalated tickets and provide timely feedback to the customer on progress and resolution


• Store merchandising, training of other individuals and operational tasks


• Resolve customer complaints and issues

Qualifications:

• Strong client service background


• Commitment to client satisfaction


• Ability to work in a fast paced environment


• Self-confidence with ability to lead by example


• Excellent interpersonal skills


• Accuracy and attention to detail


• Computer literacy and enthusiasm for wireless technology


• Understanding of marketing and sales practices and how they impact the growth of the organization


• Strong interpersonal and communication skills


• Proficiency with Smartphones and Tablets


• From the area (Kibera) or its environs.

To apply, send your CV and cover letter only to tessie@flexi-personnel.com before close of business 9th December, 2015. 

Clearly indicate the position applied for on the subject line.