Telecom Company Tech Support Engineer Job in Nairobi, Kenya

Tech Support Engineer
 

Location: Nairobi
 

Department: Telecommunication
 

Our client, a highly innovative telecom company, with the vision to enable affordable mass-market voice and data communications in developing countries is seeking to recruit a Tech Support Engineer
 

Duties and Responsibilities

• Providing outstanding customer experience.


• Working with a team of engineers to deliver a service with outstanding uptime, reliability, resilience, and quality.


• Being available during 12-hour shifts to receive alerts from the organization’s monitoring systems and respond to them immediately.


• Receive, resolve, and route trouble tickets raised by other departments, when they affect the technical side of the service.


• Follow up on escalated tickets and provide timely feedback to the originator on progress and resolution.


• Monitor the network and systems using standard industry tools, and providing first-level support on them.

Qualifications:

• Strong, hands-on technical background on Linux platforms and software. You must have worked and be comfortable with the Linux command-line, installing and configuring software, and troubleshooting. This means looking at logs, setting up daemons, installing software from sources, pulling git repositories and updating installed software, and so on.


• Strong, hands-on technical background on backbone/carrierwireless systems (Ubiquiti / Mikrotik preferred) and carrier networks (fiber, datacenter infrastructure, on-call support). You must have configured, installed, and monitored wireless equipment – actually configured – receiving pre-configured or remotely-managed equipment that you just bolted to a wall doesn’t count.


• Knowledge and practical experience with RADIUS protocols, HTML, and PHP/Javascript


• Knowledge and practical experience installing and managing MySQL databases, including knowledge of SQL commands.


• Self-driven and able to get self-taught on new software and systems, with some guidance.


• Commitment to client satisfaction.


• Ability to work in a fast paced environment.


• Self-confidence with ability to lead by example.


• Excellent interpersonal skills.


• Accuracy and attention to detail.


• Strong interpersonal and communication skills


• Proficiency with smartphones, tables, and computers, including their configuration and maintenance, and resolution of end-user issues.

To apply, send your CV and cover letter only to recruit@flexi-personnel.com before close of business 9th December, 2015. 

Clearly indicate the position applied for on the subject line.