Multinational Logistics Firm Client Operations Manager Job in Kenya

Our client a leading multinational Logistics firm is currently seeking to fill the position of a Client Operations Manager. 

The incumbent will be tasked with a duty to supervise the execution of logistics work for a specific client portfolio as well as take charge of the related communication to the client.

Roles & Responsibilities:

• Inform N-1 of the entity strategy  and communicate on required alignments


• Set goals in terms of quality of service


• Assess the performance of N-1 Key performance indicators.


• Develop & maintain the competencies


• Ensure a smooth transfer of files/issues when change of N-1


• Ensure the correct application of induction program for newcomers


• Apply the leave management policy


• Alert the client in case of operational issues that have been escalated by the operators


• Provide support to credit control in case of cash collection issues


• Follow up on Consignments and ensure that clients have been updated on the status


• Ensure that SOPs are applied at each step of the business process


• Allocate the files to be processed to Operators


• Validate the opened file before the process begins Check the file processing progress  and ensure that the different process documentation/ electronic capture in the business software are well done


• Assist Operators and other staff members in case of operational issues


• Ensure that files are regularly archived physically & electronically, Implement all necessary actions to improve the quality of processing


• Control the quality of formalization & documentation of the files


• Get to know the exact details of quotations related to operations in progress


• Select the most adapted means to the operations to be performed, with respect to quotations validated by the client


• Validate the supplier invoice file allocations & amounts


• Validate the client invoices and corresponding attachments Check the disbursements of each file


• Alert/Inform N+1 when a quotation is not compliant with operations to be performed


• Monitor the costs level of the COM (in line with budget). It includes salary, extra-hour follow-up, special fees…


• Control that costs allocated to COM unit belong to it


• Alert N+1 in case of significant operational issues


• Inform N+1 and Sales department of all quotations that are non-compliant with gross margin, turnover &  feasibility


• Identify & work on the issues raised during the file processing whether in the responsibility scope or not

Minimum Requirements

• Bachelor’s Degree in a Business Field (supply chain Preferred)


• Diploma in Logistics and Distribution


• 5 years’ experience in Clearing & Forwarding (sea freight & Air freight)

Application Procedures:
 

Qualified & Interested Candidates to send in applications to;

The Recruiter
Frank Management Consult

Email: recruitment@frank-mgt.com CC frank.vacancies@yahoo.com on or before 6th July, 2016