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Client Relations Manager
Reporting to the Head of Marketing, Brand & Communication, the overall purpose this role is to manage the overall client relationships; responsible for market share growth, client satisfaction and driving growth for all corporate accounts.
Duties & Responsibilities:
- Maintain and cultivate senior executive relationships.
- Lead client relations planning and opportunity identification; conduct opportunity prioritization and develop overall go to market plans
- Plan, facilitate and/or conduct contract negotiations
- Perform contract management functions.
- Archive set targets including value, volume, profitability and development of new service areas.
- Prepare action plans and schedules to identify specific targets and to project the number of contacts and conversion values to be made.
- Establish and maintain current client and potential client relationships.
- Prepare a variety of status reports, including Forecast sheet, activity, closings, follow-up, and adherence to goals.
- Coordinate the client relations team to accomplish the work required to close contracts
- Develop and implement special client relations activities to increase market share.
- Participate in industry events such as conferences, symposiums,CMEs etc
Qualifications & Requirements
- Bachelor’s degree in Business Administration or any other related course
- 5 years’ experience in business development, sales or relationship management with 3 years’ experience as a manager. Healthcare industry experience will be an added advantage.
- Strong oral and written communication skills
- Proven ability to lead a team to meet quotas
- Excellent leadership skills
- Experience setting sales goals
- Results-oriented with strong analytical skills
- Deep understanding of CRM systems and best practices
- Proficient in Microsoft Office
How to Apply
To apply for this job email your details to recruitment@mpshahhospital.org
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