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Title: Account Manager
ID: SAL00008169
Description
This position retains and grows revenue and market share at designated accounts to maximize customer satisfaction and achieve company's strategic objectives.
Develops and maintains client relationships to ultimately drive revenue growth.
Major Responsibilities / Accountabilities:
- Manages, retains and grows revenue, responsible for sales and the customer relationship (may include new sales and revenue quota attainment).
- Cultivates customer relationships and ensures effective service delivery to accounts.
- Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.
- Supports execution of strategy at the account level.
- Works with and brings in experts/specialists onto the team where required, has oversight of all account activities.
- Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.
- Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly.
- Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities.
- May provide customer product training as necessary.
- Accountable for individual expense budget management.
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.
Qualifications
- Strong understanding of customers and their business model and workflows.
- Relationship building skills.
- Selling skills (identity, develop and articulate a complex proposition/consultative selling).
- Strong negotiation skills.
- Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency.
- Problem solving--ability to understand, articulate, structure and solve client needs.
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
- Ability to collaborate with account team.
Desired skills:
Strong interpersonal skills, ability to cold call. Must be able to operate independantly
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Sales
Primary Location: Kenya-Nairobi
Organization: GGO MAR-Africa
Schedule: Full-time
Job Type: Standard
Job Segments: Account Manager, Manager, Marketing Manager, Sales, Intellectual Property, Management, Marketing, Legal
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