KCB SME Banking Head,Operations Mgr, Branc Mgrs, Quality/Compliance Jobs in Rwanda

KCB Bank Group is a world class Bank, established over 116 years ago along the East African coast with a vision to be the preferred financial solutions provider in Africa with global reach. The bank is currently operating in six countries i.e. Kenya South Sudan, Tanzania, Uganda, Rwanda and Burundi with the total number of 227 branches complemented by over 930 ATMS across the region that offer a 24 hour access and over 3700 KCB banking agents. The bank offers a wide range of financial solutions to both Corporate and Retail customers in the domestic and Diaspora markets supported by a robust network of technology based platforms including mobile and internet banking that can be accessed on 2417 basis. As a Group, we value putting our customers first, working together in teams, being professional in everything we do, willingness to change and caring for the communities in which we operate.
KCB Bank Rwanda Ltd is now operating with a network of 10 branches spread across Rwanda plus one cash outlet in Kigali, thus spreading our reach across the width and breadth of the country. The bank is committed to making a difference in enhancing financial inclusion in Rwanda and is therefore continuously looking for opportunities to offer greater convenience in the market place. We pride ourselves as a warm and customer friendly bank offering a full range of financial solutions through our innovative and dynamic team.
We are looking for self motivated, qualified individuals with the right attitude and a passion for the customer to join our team on the following positions:
Head of Corporate/SME Banking and Deputy MD - Permanent Contract
Reporting to the Managing Directors the job holder will be responsible for the strategic leadership and management of the banks Corporate and SME business whilst maintaining a high level of customer satisfaction. The position will involve the management of teams to deliver financial solutions that meet the needs and expectations of our existing and potential Corporate and SMB clients. The holder will also play a key role in the overall leadership of the bank as the de-facto deputy of the Managing Director.To offer strategic leadership and direction of the banks Corporate and SMB business in line with the bank’s overall strategic intentions and business plansTo participate as a key member of the management Committee in assisting the Board in developing the mission and long term strategic goals for the BankEffectively execute all the agreed business development and growth strategies in accordance with the long medium and short term plansTo develop a sound Corporate and SMB Loan Portfolio thereby increasing and diversifying the corporate and SMB client and revenue base through formulation and marketing of appropriate financial solutions to corporate, institutional and selected SME clientsTo lead and manage the teams operating in the Corporate and SME Units while ensuring adequate and relevant training, leadership development and performance management of the unit’s staffTo proactively lead acquisition and development of long term client relationships within the Rwandan market in order to achieve excellence in customer service and customer loyaltyTo continuously evaluate and cross-sell financial solutions to clients in order to maximize profitability, while ensuring that all the risk management principles are being adhered to at all timesTo be the primary point of contact for all the Corporate & SME customers and to build effective cross- functional relationships the Within bank in order to deliver effective serviceTo foster a strong and robust relationships with all the key stakeholders of the Bank induding but not limited to shareholders, customers regulators and the community at largeTo ensure delivery of world class customer service to the banks corporate and SME client baseTo ensure regular product innovation and delivery to the market in order to meet customers’ needs on a timely basisIn liaison with the Managing Director, plan, direct and coordinate the operations of the Banks business including and ensuring the necessary policies and procedures and management structures are in place as well as ensuring that both human and physical resources are effectively deployed.
In order to be considered for the above position, all applicants should have:A University degree from a recognized university in a relevant field.Possession of an MEA or other relevant postgraduate qualification will be an added advantage;Professional Banking qualification or equivalent;Minimum 10 years proven working experience in Relationship Management, five of which must be in a Senior Management/Executive rolePrior experience heading a function in Credit or Corporate Banking will be an added advantage.A proven record of successfully managing and growing a portfolio of corporate banking clients.Extensive and thorough knowledge of the financial services dynamics as well as specific knowledge of banking products and services.Complete knowledge and dear understanding of a banks credit processes and operating systemsSound knowledge of the business environment and operating dynamics of Rwanda and the entire East African region.Strong leadership and interpersonal skills to manage strategy, change, diversity financial performance, productivity, championing customer focus, and in managing people in a multi-cultural environment.Strong communication and negotiation skills with the ability to network and develop strong internal and external business relationships.Ability to be Innovative In identifying and harnessing new and existing opportunities to maximize business results while being highly action oriented;A high level of business acumen and ability to display orientation to market dynamics and profit orientation;A proven track record in delivering resultsAbility to align personal goals with the banks goals.Willingness to live and practice the core values of the bank.Senior Operations Manager – Permanent Contract
Reporting to the Head of Operations, the job holder will be responsible for providing leadership in the provision of effective and efficient operations support across the branch network as well as coordinating the delivery of technology based solutions which enable and support all aspects of the banks business plan in a timely and cost effective manner.Overall delivery of efficient operational services across the branch network.Design and manage the process environment in which branch operations will be carried out (processing centers)Establish functional policies for the bank’s operations and determine results to be achievedEffective management of the banks service delivery channels to ensure reasonable and constantly improving turnaround times (ATM’s, etc)Provide efficient and time bound clearing services in accordance with existing clearing house rules.Leverage on technology to ensure that end users maximize on the set policies and procedures to provide world class service delivery to all clients and stakeholders in a safe and reassured environmentLiaison between the business and technological support (IT) to ensure that technological solutions fit business needs.Manage the risk arising from frauds and forgeries to ensure that they are minimized or eliminated by proactively examining the process environment in which the bank operates and providing strategic guidance on future operations.Plan, supervise, direct and control cash Operations in the banks Central Currency Unit and ensure Branches are served and risk of keeping idle cash is minimizedEnsure procurement of goods, services & works is done in compliance with the group procurement policyReduce operating costs by ensuring efficient utilization of the bank assetsProactive management of all suspense accounts.Implement centralized shared services in Operations
The position requires the following minimum qualifications:University Degree in Business Administration or related field;Possession of an MBA Degree will be an added advantage;Minimum 8 years working experience in banking operations 5 of which should be in a senior managerial position in banking operations.Excellent planning, organization, problem solving and analytical skillsExcellent people leadership and management skills;Ability to work conscientiously independently, efficiently and effectively;Good interpersonal and communication skillsA good understanding of rikProficiency in MS Office Suite.A proven track record in delivering resultsAbility to align personal goals with the banks goals.Willingness to live and practice the core values of the bank.(2 Positions on Permanent Contract) - Kigali Branches
Reporting to the Regional Business Manager (Retail Banking), the job holder will be responsible for the overall leadership of the designated branch, both in terms of branch operations and business development
The holder will be expected to spearhead the implementation of an efficient and effective branch service to both its Corporate and Retail client base while ensuring that operational, risk management, customer service and sales standards are maintained at all times.Oversee the day to day branch operations in order to ensure superior service offering to all branch customersDevelop and execute a robust local market business strategy in order to ensure sustainable business growth in line with bank’s overall goals.Provide leadership to the branch teams while coaching and mentoring branch staff and measuring their performance on an ongoing basis in order to build a high performing team;Control operational costs by ensuring efficient utilization of branch recourses . Monitor the branch’s business portfolio in particular the quality of its assets and liabilities with the ultimate aim of ensuring that the branches business is sound and profitable;Ensure compliances with all policies and procedures in order to reduce business risksEnsure that branch processes are conducted within agreed turnaround times in order to achieve a high level of customer satisfaction
The position requires the following minimum qualifications:University Degree in Business Administration or related flddA professional banking qualification will be an added advantage.Minimum of8 year experience in banking,  5 of which should have been at a supervisory position in a branch environmentProven track record in credit analysis and branch operationsExperience in Sales or business development.Excellent people leadership skills;Excellent communication and negotiation skillsGood interpersonal skills and ability to establish new client relationships and generate new businessExcellent planning, organization, problem solving and analytical skills;A good understanding of risk, credit policies and procedures;Proficiency in MS Office Suite.A proven track record in delivering results;Ability to align personal goals with the banks goal&Willingness to live and practice the core values of the bank.Manager, Service Quality and Compliance
(6 months contract) -6 positions
The Purpose
Reporting to the Branch Manager, the job holder will be responsible for providing overall leadership of the branch based business operations support to the front office sales and service teams by directing all the operational activities of the branch with a focus in providing world-class customer service.Plan, supervise, direct and control branch operations and all related works to ensure that all customer service requirements are met on a timely and effective basis4Drive the implementation of key deliverables and new initiatives to improve the operational and risk environment of the branch.Routinely review the operational environment within the branch and report all events and incidences that may have any risk implications.Ensure that all incidences of suspicious transactions including but not limited to frauds or forgeries are promptly reported.Ensure safety and maintenance of all the branch assets including but not limited to cash holdings.Support the branch to uphold high operational standards through total compliance to policies and proceduresEnsure adequate management of the branch’s front office cash operations;
The position requires the following minimum qualifications:Be a holder of a University Degree in a business related field from a recognized institution.At least 6 years experience In branch banking operations and/or cash managementGood operational risks knowledgeMust demonstrate strong leadership skillsStrong interpersonal & communicational skillsGood organizational, problem solving, analytical and investigative skillsHave the passion and commitment to deliver quality customer serviceAbility to work effectively under pressure and tight deadlinesProficient in MS suites (Word, Excel and PowerPoint)A proven track record in delivering results;Ability to align personal goals with the bank’s goals.Willingness to live and practice the core values of the bank.
If you believe you meet the above requirements, please submit your application including an application letter, a detailed Curriculum Vitae indicating your current salary and benefits, copies of the relevant certificates and testimonials, daytime telephone contact and email address. The deadline for receiving applications is 30th November 2012.
Note that all the positions will be on local terms
Please apply to:
Head of Human Resources
KCB Bank Rwanda Ltd.
Kigali - Rwanda
E-mail on: recruitment@rw.kcbbankgroup.com
Only shortlisted candidates will be contacted.