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We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleProduct Field Support – TanzaniaThe Product Field Support role will be responsible for the implementation and execution of Mastercard Labs for Financial Inclusion (MCLFI) products in Tanzania. She/he will lead setup and implementation of our pilots in Tanzania, liaising directly with our financial service and pilot partners. She/he will also support business development activities in market, and will conduct basic research on behalf of the Lab.Responsibilities
- Act as primary lead for customer experience management in Tanzania, starting with 2Kuze – the agricultural platform:
- Work closely with the Lab team in defining requirements for the products based on feedback from users
- Develop and maintain all customer experience management work plans and reports to include
Deployments, Training, Support Adoption related activities
- Interface with customers as needed to drive solution adoption and address issues / challenges arising
- Track daily solution adoption targets and escalate issues that need management attention
- Work with the Lab team to design and implement the project support model, including testing what support approach is most effective on the ground
- Support the Lab’s overall presence in Tanzania
- Setup and drive validation and training workshops for new and existing products
- Support research or additional fact finding that the lab would need/Human centered design
- Identify opportunities for scale, liaising with Business Lead, Strategic Partnership
- With support from the Strategic Partnerships team, interface with financial institution partners
- Develop and share status reports on a weekly basis
- Other responsibilities that might be assigned by the supervisor
Key Skills/Experience
- Excellent leadership skills
- Demonstrated experience in project coordination and project management
- Relationship building skills
- Experience in Agribusiness engagement
- Ability to speak Swahili and English fluently
- Basic knowledge of web applications and IT systems. Experience within the mobile tech environment is an advantage.
- Training experience is a distinct advantage
- Excellent Communication skills
- Good presentation and writing skills
- Analytical skills
- Community development and mobilization skills
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