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Quality Assurance – Provide quality Service to our customers through Verification of inward cheques debiting their accounts.
Risk Management-Carry out proper /keen verification of cheque details to establish authenticity /correctness of drawing to enable passing, and detect any fraudulent transactions.
Key Responsibilities/Accountabilities
Risk Management/ Loss control by ensuring :-
Proper validation and verification of cheques to ensure that only valid instruments are paid.
Confirmation of all cheques of Kshs 300,000.00 and above.
Confirmation of all foreign currency cheques whose value is equivalent of Kshs 200,000.00 and above are confirmed depending on the prevailing exchange rates.
Cheques cleared through Equity Bank for Kshs 100,000.00 and above are confirmed
Keeping records of all call backs done in the prescribed manner.
Unpaid cheques are processed within KBA timelines
Transactional Risk Mitigation Unit (TRMU) officer to ensure unpaid/recalled cheques are forwarded to clearing department for flagging reconciliation
A 100% validation on dividend cheques against customer post-print master files.
Reconciliation of customers’ dividend payments accounts and reporting
Maintenance of customers’ post-print master files.
Support the team with dividend payments customer queries and investigations.
Forward the day’s total count of transactions done to enablement team for MIS metrics system capture.
Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
Risk and Compliance
Limit potential losses to the bank by ensuring that laid-down procedures are adhered to at all times.
Adhere to all applicable laws, regulations, group policies and procedures.
Carry out Business continuity Test as assigned.
Report suspected cases of money laundering to the compliance officer.
Service Excellence
Adhering to Service Level Agreements (SLA’s) with partnering business units.
Adhering to telephone etiquette standards.
Attending to queries within 48 hours.
Ensuring that work is processed timely and accurately.
Adhering to customer requests.
Preferred Qualification and Experience
Degree holder from a recognized University (min – 2nd class upper or equivalent).
Professional Qualifications
Banking examinations desirable.
Exposure to other bank operations is desirous
Experience
1 – 2 Years banking experience, with exposure to operations.
Knowledge/Technical Skills/Expertise
Knowledge
A broad understanding of the bank’s procedures and policies and the application of the Group Reference Guide with particular emphasis on the fulfilment environment, policies and procedures.
Knowledge of the Code of Banking Practice. Understanding of service and Managing Local Market sales initiatives
Computer Literacy
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