Customer Service Officer Job, Current Customer Service Jobs Kenya 2022, 


Position:        Customer Service Officer


 Location:      Nairobi


 Reports to:    Customer Service Manager


Our Client, a SACCO is looking for a proactive individual to join the team in the position of Customer Service Officer.


Responsibilities



  • Handle all inquiries through the phone, email, online chats, letters, and physical visits by members and potential members.

  • Register new members, process all the required documentation, and input the information into the Sacco System

  • Direct all queries to the relevant staff, follow up and give feedback to members

  • Maintain a clean and updated database of members’ records

  • Ensure timely, accurate, and efficient flow of information to and from members of the Sacco in Kenya and the Diaspora

  • Maintain a log of members’ complaints, follow up to ensure timely resolution of the complaints, and provide feedback to the members


Qualifications



  • Bachelor’s degree in Public Relations or Marketing from a recognized University

  • Minimum of 2 years professional experience working in Sacco

  • Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members

  • Good computer, presentation, and organization skills.

  • Ability to multi-task, prioritize and manage time effectively

  • Integrity and professionalism


How to Apply


To apply send your CV to  careers@flexi-personnel.com by  26th March 2022 indicating Customer Service Officer as the email subject.


NB: Flexi Personnel does not charge candidates for job placement


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