Manager Card Systems at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries 

The Position: 

The role holder will maintain an efficient Card Management System. He/She will deliver quality service to both internal and external customers and always provide high system availability of systems. In addition, he/ she will provide operational assistance and guidance in IT related areas to the Card Center team and ensure compliance of the card management system with payment associations (VISA & MASTERCARD).

Key Responsibilities:

• Provide technical support for existing Tranzware Online, Card Management System (CMS), Interchange, Agency, Multiperso (Instant Card Issuance), IntelliNac, ATMs, FIMI and implementation of related projects.


• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.


• Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems, and perform authorized users’ administration.


• Collect and account for transactions acquired through merchant establishments, ATMs, and other sources.


• Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.


• Ensure timely delivery of reports for users, processing of incoming and outgoing files to and from VISA and MASTERCARD and any other interfaced systems.


• Ensure 24*7 availability of the card systems as required by users.


• Keep track of systems and user related issues and attend to them promptly.


• Perform system upgrades and apply system patches promptly received from system vendors.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology, Computer Science, Mathematics, or related field.


• Professional qualifications in any one of the following: Oracle Database Administration or Linux Certification or ITIL Certification.


• 4 years Technology experience with at least 3 years in Card Systems.


• 2 years Linux Server Administration; IT Projects and Business Analysis.


• Experience in Banking Operations is desired.


• Strong interpersonal and communication skills.

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