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Customer Experience Officer
Responsibilities.
- Is
the focal point of the customer and the company whereby he/she is in
charge of ushering in customers and directing them to various departments. - Generate
leads, referrals, walk-ins and use market intelligence to achieve deeper
relationship to achieve a one-time customer experience. - Responsible
for supporting business by on-boarding new customers. - Responsible
for the administration for the Petty Cash system as per company standards
and requirements. - Use
tactical skill to analyze KYC, MPesa/ Bank Statements, data, fraud, loan
applications and proactively identify and address issues pertaining to the
Loan processes. - To
make use of our CRM system and other channels of servicing customers to
ensure smooth business maximization of connection between customers and
the company. - To
develop strong negotiations, excellence in product knowledge and selling
skills to onboard all types of prospective customers to buy our products
and services. - Reach
out to customers via phone call; verifying information regarding their
account. - To
provide daily, weekly and monthly reports to the team based on Lead
conversions, new business customer feedback and complaints. - To
receive, record customer interaction and details of actions taken. This
will be recorded in a Customer Complaints Register and same noted on the
CRM.
Minimum Qualification;
- Bachelor’s
degree/Diploma in a Business administration, Public relation or any other
related field. - Experience
in customer service experience in the financial services industry. - Professional
marketing/ Business Development qualifications. - Have
strong customer service experience.
How to Apply
If you meet the
requirements, possess the necessary qualification and experience; please send
your CV only quoting the job title on the email subject (Customer
Experience Officer) to office@northwavecredit.com before 10th
April 2022.
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