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Accounts/ Customer Service Executive
Key Responsibilities
The incumbent’s role will be to assist in attending to customers’ complaints, product placing, offers, specifications, and account management.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Resolving customer complaints, managing database records, and drafting status reports on customer service issues.
- Communicating with clients to understand their needs – emails, what’s app and calls
- Collect and analyze data to learn more about customer behavior.
- Improve the overall customer experience.
- Identifying industry trends.
- Send daily and weekly order confirmations to customers.
- Offer any extra volumes available to all clients.
- Send availabilities to customers each week.
- Ensure Ops Specs are kept up to date.
- Develop local sales – making sure we offer excess regularly.
- Leading and training other members of the sales team.
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to exceed sales
- Data entry and research as required to troubleshoot customer problems.
The following qualifications, knowledge, and experience are required of an employee in this role.
Essential
- A Diploma holder or bachelor’s degree holder in either or related disciplines; Sales & Marketing, Social Science, Business Management, or Administration
- At least 4 years related progressive experience in a similar role in horticulture setup
- Experience in planning and implementing sales strategies.
- Experience in customer relationship management.
- Excellent written and verbal communication skills.
- Dedication to providing great customer service.
- Excellent analytical, planning, management, and reporting skills.
- Excellent knowledge of computers.
Desired
- Team player with excellent, proven interpersonal, verbal, and written communications skills.
- Effective problem-solving and negotiation skills.
- Excellent analytical, planning, management, and reporting skills.
- Ability to work under pressure to meet deadlines and handle challenges
How to Apply
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