Position: Customer Care Representatives - Part Time (Weekends only)
Location: Nairobi
Our client, an International BPO firm with Head Office in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi. We are looking for candidates with outstanding communication skills, both written and verbal.
Key Responsibilities
Screening and moderating user submitted content, answering support requests and performing support functions.Moderating and screening written user content on ProfilesModerating and screening user submitted photosAnswering Online Help RequestsAnswering telephone support requestsProcessing Testimonials (depending on language) Various support tasksInternet literateA passion for Customer ServiceFluent in English and knowledge of any foreign language is an added advantageCandidates willing to work on a 24 hour shift system Ability to respond promptly to customer inquiriesAbility to handle and resolve customer complaintsAbility to multitask and take up more workload when requiredOutstanding language skills (grammatically correct, can express things clearly)Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)Very good work ethic (reliable, motivated, professional)Must be aged below 30 yrsMust be a continuing student preferably in their second year of study.
To apply, send your CV only to vacancies@flexi-personnel.com by Wednesday 29th February 2012.
Only continuing students should apply.
Kindly indicate the position applied for as well as the minimum daily wage expectation on the subject line.
Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya
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