Our Client, a leading Insurance company in the region, seeks to recruit an Information Call Centre Agent to effectively achieve its strategic objectives
Role Summary
Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Key Tasks and Responsibilities:
Answer calls professionallyRespond to customer enquiriesResearch required information using available resourcesHandle and resolve complaintsProvide customers with product and service informationRoute calls to appropriate resourcesFollow up customer calls where necessaryComplete call logsProduce call reports.Build customer’s interest in the services and products offered by the companyArrange for the dispatch information packages, brochures etc. to clients and interested partiesCommunication skills – verbal, written and eloquenceKnowledgeable and quick in decision makingMature,temperament,patience and empathyPassion for peopleIT skills including familiarity of CRM solutions Good memory, ability to comprehend, captures as well as interprets basic customer information.Ability to follow throughSelf-drive initiativeSound judgmental powers; ability to manage difficult customer situationsAttention to detailsBusiness related degreeAt least one year insurance experienceProgress in Professional qualification in insurance e.g. ACII, COP preferredKnowledge in customer service principles and practicesKnowledge of call centre telephony and technologyOne year experience in sales and marketing and customer serviceHow to Apply:
If you are qualified and up to the challenge, please send application to kenyanrecruiter@gmail.com, indicating on the subject line the role title.
Deadline for application is Tuesday 15th May, 2012.
Please note that only qualified candidates will be contacted.
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