Relationship Officer Job in Kenya

Position: Relationship Officer

Division – Retail Banking

Reports to – Branch Banking

Job Description

Responsible for the effective management, control and marketing of
the Bank’s Product portfolio within the branch, in line with the Bank’s policy,
to ensure growth of the balance sheet and revenue.

Responsibilities

Strategic input and
planning:

• Contributes to the completion
  of the branch operational plan by preparing and implementing an individual
  business plan that encompasses strategies for performance on branch growth
  objectives.


• Prepares a personal action plan
  that contributes to the overall branch budget.

Sales & Business
Development:

• Full responsibility for all
  product lines and all sales and business development.


• Develop business opportunities
  and monitor business’s activities in line with the Bank’s long-term
  strategic and annual business plans and ensure that the branch remains
  competitive and promptly reacts to changing market conditions and customer
  needs.


• Develop a focused relationship
  management approach, which increases the branch ability to increase the
  flow of business and generate deposits, lending and revenues from existing
  and new customers in line with the enterprise strategy.


• Ensure full compliance with the
  Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate
  provisions of the Banking Act with respect to lending.


• Enhance relationship marketing
  and management – to establish, maintain, and enhance relationships with
  customers and other partners, at a profit, so that the both the customer
  and bank objectives are met achieved by a mutual exchange and fulfillment
  of the brand promise.


• Actively market and develop the
  banking products to existing and prospective clients to grow the wallet
  share.


• Continuously conduct market
  research and competitor analysis to identify new business opportunities.


• Manage relationships of key
  accounts while tapping on their share wallet through cross selling and
  upselling.


• Business development through
  recruiting new key accounts while harnessing their value chains.


• Maintain a comprehensive
  understanding of the customers’ business plans, financial projections and
  support requirements.

Strategic Marketing

• Enhance creation by creating,
  communicating, delivering, and offering solutions that have value for
  customers, shareholders and partners.


• Build the Sidian Bank Brand to
  ensure that the Bank is top of mind as an enterprise Bank.


• Understand and provide clear
  direction to the branch based on market analysis of local area consumer
  trends and competitor offerings.



• Support product specialists and
  the sales teams in marketing of initiatives and other products to local
  businesses.

Strategic customer
experience

• Key driver for not only
  customer satisfaction, but building a base of promoters by enhancing
  positive customer experience and advocacy to drive competitive advantage,
  leading to faster organic growth and lower cost.


• Link sales and service and
  embed customer service culture as the bedrock to grow the balance sheet.

Branch Operations:

• Support branch operations as
  assigned by the Branch Manager to manage leave and other emergency
  situations.

Compliance:

• Contributes to the flow of
  staff communications, by attending regular staff meetings – morning
  huddles and weekly progress meetings.


• Adherence to dress code, code
  of conduct and HR policies and procedures and follows laid down grievance
  and disciplinary procedure to ensure a conducive work environment.


• Monitor and ensure compliance
  of facility covenants to ensure performance and profitability.


• Provide regular call reports
  for all facilities to enhance our Monitoring & Evaluation.


• Monitor service delivery to
  bank customers to ensure high levels of efficiency and effectiveness.


• Ensure compliance with both
  internal and external regulatory requirements.


• Work closely with risk and
  compliance units to ensure effective controls to mitigate against
  operational and business risks.


• Ensure implementation and
  compliance with operational policies and procedures, AML/CFT Policies.


• Compliance to the Environmental
  Social Management (ESM) policy and procedure in day to day business.

Qualifications

• University degree or above in a
  relevant business discipline e.g. business administration or finance


• Diploma in Banking –
  AKIB/ACCA/CPA (K) will be an added advantage


• At least 3 years’ experience in
  retail banking and/or commercial banking including a minimum of 1 year
  sales experience.


• Sound knowledge of Retail
  Banking/SME products, services and processes together with exposure in
  retail banking branch operations or customer service delivery.


• Profound understanding of
  retail market, key competitors and offerings as well as our competitive
  edges to win quality customers.


• Thorough understanding of CBK
  regulatory framework and pertinent regulations impacting corporate
  customers.


• Strong leadership, marketing,
  sales and management skills.


• Highly effective communicator
  with excellent interpersonal and motivational skills.


• Solid performance management
  and motivational skills.


• Excellent relationship building
  and stakeholder management skills.


• Strong managerial, planning,
  analytical, decision-making, lateral thinking and project management
  skills.

How to apply

Soft copy applications only:

• Indicate the position in the
  subject bar


• Application to be sent to: jobs@sidianbank.co.ke