2 Receptionists Jobs in Kenya

TITLE: RECEPTIONIST/ SALES &
MARKETING

JOB SUMMARY

Our client is a guest
house currently recruiting a receptionist

The responsibility
include greet and welcome customers with a positive, helpful attitude,
assisting customers in finding their way around the facility, answering phones
in a professional manner, and routing calls as necessary, performing adhoc
administrative duties and Provide excellent customer service to the
customers

Sales and Marketing
responsibilities include:- implementing the marketing strategy and plan, other
operational activities related to sales and marketing.

REPORTING: The
Receptionist/Sales & Marketing shall report to the Supervisor

Responsibilities

• Greet, register, and assign rooms to guests


• Assist in bookings and reservations


• Attend to all routes of room bookings, such as
  online, phone, and in person.


• Maintain orderliness and cleanliness at the front
  area


• Answer telephonic and in person queries related to
  the hotel services and resolved any issues


• Process guests’ check ins and outs


• Prepare and Generate bills for payment


• Manage the mini shop


• Ensure pricing is accurate


• Collect payments whether in cash, credit cards,
  bank deposits and Mobile banking or any other acceptable mode of payment.


• Issue receipts



• Resolve customer complaints, guide them and
  provide relevant information


• Track transactions on bank statements and report
  any discrepancies


• Reconcile Mobile banking and PDQ machine
  transactions on a daily basis


• Maintain petty cash for the facility


• Receiving office inventory items and ensuring that
  the received items are up to the required standard and quality;


• Compile and submit periodic reports;


• Function in accordance with established standards,
  procedures and policies


• Perform filing and record keeping tasks


• Develop new relationships with global and local
  tour agents.


• Maintain databases for all clients and agents


• Contribute to formulating and executing an annual
  Marketing Plan.


• Research and develop marketing opportunities,
  identifying market trends and suggesting system improvements to achieve
  the companys marketing goals.


• Submit monthly Sales & Marketing Reports
  Customer Management.


• Manage/oversee & update content for the
  companys social media accounts


• Create social media content calendar, flyers,
  email newsletters, e-signatures with digital marketing team.


• Work with 3rd Parties to ensure that Website is
  compliant with SEO and ensure that Digital Marketing platform content is
  approved.


• Conduct rate comparisons with other properties and
  prepare & issue Agent Contracts


• Research & summarize market data to draft
  reports and provide weekly updates & targets.

Basic understanding of
Financial P&Ls.

How to Apply

Please send your CV to jobs@alternatedoors.co.ke