Banquets Manager at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

Banquets Manager

Reporting to the  Food & Beverage Manager, the Banquets Manager is responsible for the fulfilling the client experience in our Hotel. The Banquets Manager will oversee a large team of talented individuals and will be responsible for managing and supervising Banquet events and employees.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide


• Learning programs through our Academies and the opportunity to earn qualifications while you work


• Opportunity to develop your talent and grow within your property and across the world!


• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following:

• All areas of guest service and core standards


• Daily supervision, coordination and direction of all colleagues in the Banquet.


• Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.


• Maintaining high staff morale and team spirit within the Banquet Department.


• Leading and coaching all colleagues and leaders in the banquet services department


• Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.


• Create and implement colleague-training initiatives


• Implementing meeting and conference service standards.


• Creating and implementing a preventative cleaning and maintenance program of all banqueting areas & equipment.


• Creating and implementing new processes and procedures to drive the department forward


• The overall financial success of the department, including day-to-day payroll control, planning yearly capital improvements and exercising control of fixed and variable expenses.


• Partner with Meetings and Events partners, along with various Meeting Planners to produce positive Voice of the Guest scores.


• Adhere to all budget guidelines that are established for each event.


• Work together with the Culinary & Stewarding team to ensure that all food service exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.


• Work with the Stewarding team to ensure that all equipment needs are met and all equipment is properly maintained.


• Finding creative solutions and proactively solving problems in order to meet a demanding client base.


• Creation and implementation of guest preference programs.


• Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas.


• Work with the Incentives, Conventions and Events Department in order to ensure that revenues and guest satisfaction levels are maximized.


• Maintain high level of professional appearance, demeanor and image of self / hotel


• Consistently offer professional, friendly and engaging service


• Any other tasks that may be assigned

Your experience and skills include:

• Minimum 3-4 years’ experience as a Banquets Leader  within a 5 star hotel/resort


• Flexibility to work a variety of shifts, including holidays, weekends, mornings, afternoons and evenings.


• Strong interpersonal and problem solving abilities necessary.


• Must be a highly organized person with strong planning skills.


• Must exhibit command and presence on the floor


• Must have exceptional working relationships with Culinary, Stewarding, Event Services etc.


• Goal and results oriented.


• Analytical skills, strength as a developer and a leader of others are essential.


• Computer literate in Microsoft Window applications required


• University/College degree in a related discipline preferred


• Excellent communication and organizational skills


• Ability to focus attention on guest needs, remaining calm and courteous at all times


• Wine & spirits knowledge and an understanding of Banquet Beverage is preferred

The post Banquets Manager at Fairmont Hotels & Resorts appeared first on Jobs in Kenya - http://jobcenterkenya.com/.