Strategic Service Delivery Officer at Siaya County Government

The County Government of Siaya e-Citizen resource site is about expanding participation in government, encouraging community involvement, promoting a strong democracy, and improving government accountability.

Duties and Responsibilities

• Tracking implementation of county government special projects within areas of jurisdiction


• Administration of research instruments in liaison with the County Policy, Research and Analysis Coordinator


• Provide support to project  Monitoring and Evaluation (M&E) teams at the Sub-County Level


• Collect and analyze project specific data for decision making


• Any other duty allocated by the supervisor

Requirements for Appointment

• Kenyan Citizen


• Hold a Diploma in a relevant field from an institution recognized in Kenya


• Bachelor’s degree in a relevant field will be an added advantage


• Have at least a minimum of three (3) years of relevant professional experience.


• In-depth knowledge of Client Service Delivery.


• Full understanding of Incident management, Problem management and Change management


• Excellent communication, interpersonal and analytical skills


• Ability to work on own initiative and as part of a team.


• Ability to keep up to date with automation and rationalization of work process advances.


• Good presentation and report writing skills.


• Ability to “sell” new ideas and concepts.


• Good organizational skills.


• Competence in the use of standard Microsoft Office Suite applications.

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