Project Manager, Enterprise Resource Planning (ERP) Implementation at Shining Hope For Communities

Shining Hope for Communities (SHOFCO) is a non-profit organization based in Nairobi, Kenya and New York, NY that combats urban poverty and gender inequity in the slums of Nairobi. Kennedy Odede, who grew up in the Kibera slum, founded SHOFCO in 2004 with a focus on youth and gender empowerment. SHOFCO has four initiative areas: education, health, economic and community empowerment, and water and sanitation. The organization is currently active in the Kibera and Mathare slums of Nairobi.

Main Duties and Responsibilities

• Manage resources assigned to ERP Project including budget, internal and external resources.


• Ensure project is delivered within the agreed scope, timeline, and budget.  Any changes must be subjected to review and documented agreement by SHOFCO and the external ERP implementer.


• Identify and anticipate project and business risk, establish and manage risk mitigation plan and escalate where appropriate


• Collaborate daily with the ERP implementer, including employees, subcontractors, and third-party vendors; drive active participation.


• Work directly with business process owners, establish strong working relationships and ensure satisfaction through the process to post go-live.


• Analyze and guide customer business needs, align with business solutions and best practices.


• Manage/lead engagements, workshops and/or training sessions


• Establish, track, manage, and report on project status, issues, budget and forecast to internal and external stakeholders on a monthly basis.


• Ensure that the ERP team resolve issues and build internal / external relationships to help move the project forward.


• Apply best practices in project management including documentations.


• Provide consistent and periodic status update to the line manager


• Establish an ERP Project Steering Committee and keep them updated on the project status and facilitate periodic committee meetings.


• Serve as the internal central point of communication for ERP Project status, timelines, budget and risks;


• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding the ERP Project activities, as required.


• Lead cross-functional teams focusing an enterprise level solutions;


• Ensure ERP system and relevant application are operating at its highest process efficiency.


• Develop and deploy methodologies for User Acceptance Testing (UAT) of Functional Design Documents (FDD).


• Establish best practices and policies for installing, configuring, maintaining, and troubleshooting ERP infrastructure


• Ensure all ERP implementation and post implementation trouble tickets are managed in accordance with internal performance objectives, organizational policies and SLA’s.


• Negotiate with vendors, outsourcers, and contractors to secure ERP infrastructure products and services.


• Monitor project activities and progresses of vendor to ensure compliance with the contract.


• Other duties assigned from time to time.

Qualifications and Experience:

• Bachelor’s Degree in Project Management, Management Information System, Computer Science or related field;


• Strong background in IT and utility industry-specific work, preferably at least 5 years of experience.


• Strong project management experience and/ or PMP certifications is preferred


• Understanding of business process and re-engineering process


• In-depth knowledge of ERP Software in the areas of customer service, finance, supply chain, grants management, CRM & other project functionalities.


• Knowledge of Dynamics 365 preferred


• Demonstrated track record of successful Project Management on ERP Projects.


• Experience driving enterprise-wide collaboration initiatives

The post Project Manager, Enterprise Resource Planning (ERP) Implementation at Shining Hope For Communities appeared first on Jobs in Kenya - http://jobcenterkenya.com/.