• Supervise day-to-day activity and performance of various 3rd Party customs clearance & freight forwarder provider(s).
• Research, analyze and update on customs regulations and policies applicable to GE business
• Provide education and training as necessary to business personnel & 3rd Party Providers to support compliance and duty-savings programs
• Act as liaison to local Customs officials in resolving government inquiries and audits
• Support MEA customs COE initiatives to establish compliant operations model for concerned shipments while taking advantage of duty-savings opportunities.
• Establish an ongoing evaluation rigor using metrics & customer input to plan and implement process changes due to business changes, new vendors, & updated shipping requirements.
• Drive process efficiency & simplification throughout
• Facilitate the collection & analysis of data to effectively measure & report performance to internal customer base.
• Create and implement document retentions policy as per local regulations• Wide experience in all import & export customs regimes in Kenya
• Bachelor's degree (Logistics, Engineering, or Business preferred).
• Minimum 7 years business experience in the areas of Customs and/or operations• Proven multitasking experience.
• Strong organizational skills.
• Customer-focused and results-oriented mindset.
• Ability to maintain focus in an environment subject to constant change and pressure.
• Clear decision maker.
• Strong motivational, facilitation, and leadership skills.
• Ability to communicate effectively at all levels.
• Ability to react appropriately in a cross-functional, fast-paced, high volume role.
• Proficient in MS Office email, and Internet.
• International Experience.
• 3rd Party Provider management experience.
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