Head of Client Outreach & Impact, Africa Region

Description:  The Head of Client Outreach and Impact reports directly to the Managing Director (MD) for the Africa Region.  This position will function as the senior leader for sales, marketing, product development and transformation for the Africa Region. The Head of Client Outreach and Impact serves as a member of Africa Regional team and the Global Leadership team to create strategy, set direction, design work processes and provide leadership for the region.  While focused on the Africa Region, the outputs from the role may be used globally and hence the incumbent will be a member of the Global Leadership team.  The Head of Client Outreach and Impact will lead the overall strategic direction for client outreach and impact through our Implementing Members, ensuring maximum outreach, sustainability and transformational impact.  This role will ensure that our Implementing Members reflect Opportunity’s commitment to its mission and core values through the clients that they serve and that the organization has the capacity, systems and personnel needed to achieve our triple bottom line.The Head of Client Outreach and Impact will be responsible for managing all aspects of client training and development, social performance metrics, outreach and product development as a means of enabling holistic transformation in the lives of our clients.The position will serve as a value-added advisor to Implementing Members CEOs. Working in a matrixed organization, the Head of Client Outreach and Impact has a dotted line relationship with Implementing Member’s Chief Relationship Officers (CROs) / Heads of Sales, Heads of Product Development and Heads of Transformation in the region and, in conjunction with the CEOs, recruits, mentors, develops and challenges staff in the region.  This position is located ideally in Nairobi, Kenya.Work with each local Implementing Member to develop a business plan suitable for that country in terms of outreach deliverables, quality Mission-aligned savers and borrowers, capital needs, etc.; driving performance against those business plans.Working along side the Implementing Member CEOs, provides leadership on sales/business development in implementing partners, while maintaining focus on the region’s transformational impact goals.Identify new market needs and opportunities.Focus on increasing Mission-aligned loans and savings.Closely liaise with Risk Management and Finance/Treasury to ensure appropriate mix in loan portfolios and balance of liabilities.Assist local CROs to seek out and target new customers and new sales / deposit raising opportunities, initiates action plan to approach and secure new business for the Region. Shared responsibility for the credit quality of the loan book in conjunction with the Risk line.Social Performance MeasurementsDevelop, in conjunction with other stakeholders, and implement Social Performance Measurements for the region.Work cross functionally to drive strategy and process to define, integrate and embed a Transformational impact mindset and approach throughout and across: operational plans; policies & procedures; product and services development; Client Service Standards and delivery strategies.Drive outreach in volume (number of clients), value for loans, savings and payment systems.  Drive deposits and loans giving access to maximize client growth.Develop client needs assessments; analyze and determine products and services to meet identified needs. Develop a compelling narrative to attract donor funds and work closely with and support the efforts of our Support Members (fund-raisers) to raise capital for transformational programs and to ensure there is appropriate fundingDevelop client financial products and services that can be delivered effectively though available / emerging delivery mechanisms.Analyze and understand data from the social performance measurements feeding them into the product design process.Design and replicate innovative client products and manage the product development process.Identify and share best practices including product development among the Implementing Members.Has a passionate belief in the importance of Micro Enterprise Development and entrepreneurial development in general, as the most effective way to help the world’s poor transform their livesMinimum 10  years experience at a senior level in the financial services industry ideally in a deposit taking Microfinance institutionExcellent leadership, management and business development skills, as well as a superior communicator Proven ability to develop and maintain effective interpersonal relationships with a wide spectrum of stakeholdersA successful track record of managing multiple international locations in a matrix environmentAbility to delegate, coach, develop and manage a diverse and geographically dispersed team Strong partnering, facilitating, influencing and negotiating skills. Ability to diplomatically work in a variety of cultural settings, with actual living and work experience in African countriesGood understanding of and commitment to the Opportunity International Network structure, mission, corporate values, and Christian motivation as expressed in the ability to incorporate the mission and values in the work area Flexibility and willingness to travel a minimum 50% of the time are criticalAbility to synthesize complex or diverse information

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