Concierge

Real Estate & Building Maintenance

Concierge The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont The Norfolk. Your ability to anticipate Guests-T needs and make informed suggestions will ensure they have a truly memorable stay. Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya''s colorful history, and continues to be Nairobi''s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi''s most famous meeting place, where drinks and light meals are served continuously from morning until midnight. Summary of Responsibilities: Reporting to the Front Officer Manager , responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Assist guests with mail, messages, and any plans or arrangements they require Assist with any plans or arrangements the guest intends to make during their stay Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Concierge The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont The Norfolk. Your ability to anticipate Guests-T needs and make informed suggestions will ensure they have a truly memorable stay. Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya''s colorful history, and continues to be Nairobi''s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi''s most famous meeting place, where drinks and light meals are served continuously from morning until midnight. Summary of Responsibilities: Reporting to the Front Officer Manager , responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Assist guests with mail, messages, and any plans or arrangements they require Assist with any plans or arrangements the guest intends to make during their stay Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Qualifications: Previous customer related experience an asset Must possess a professional presentation Must possess outstanding guest services skills and sophisticated verbal & written communication skills Computer literate in Microsoft Window applications an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shift Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Frequent standing and walking throughout shift Visa Requirements: Candidate must be eligible to work in Kenya. APPLY TODAY: Whether you-Tre launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-"and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That-Ts why you''ll find exceptional work opportunities-"throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-"as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London-Ts The Savoy, New York-Ts The Plaza, and Shanghai-Ts Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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