Customer Service Advisor (Auto Parts / Vehicle Service) Job in Kenya

Customer Service Advisor – Auto Parts / Vehicle Service

Job Salary: 15,000

Our client, a seller of auto parts, accessories and servicing of vehicles, is recruiting for an experienced Customer Service Advisor support to both internal and external customers.

Start date: Immediate

Location: Ngong Road, Nairobi

 

Duties and Responsibilities

• Increase customer retention by contacting customers in the following ways but not limited; service and purchase experience, service appointment confirmation, and contacting non-returning customers.


• Update customer contact information as new information becomes available.


• Alert service department if changes are made.


• Answer inbound calls from customers promptly and professionally regarding anything.


• Attract potential customers by answering product and service questions; suggesting information about other products and services


• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Recommend potential products or services to management by collecting customer information and analyzing customer needs.


• Prepare product or service reports by collecting and analyzing customer information.


• Contribute to team effort by accomplishing related results as needed.

Requirements

• Exceptional phone etiquette


• Excellent listening skills


• Customer service skills


• Positive attitude


• Commitment to delivering high level of customer service


• Well groomed


• Ability to work on your own or as a team.


• Minimum 1-year sales and customer service experience.


• Good communication skills.


• Certificate/diploma in sales and marketing, customer service


• Ladies encouraged to apply

Deadline: Interested candidates who meet the above criteria should submit their CV online application on or before 16th August 2016

Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH

Applications not meeting minimum requirements will not be considered. 

Only shortlisted candidates will be contacted.