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Our client in tracking industry is currently looking for Client Service Manager to join their dedicated team in Nairobi.
Client Service Manager Job Responsibilities
- Building and maintaining relationships with clients and key personnel within customer companies.
- Provide regular updates to clients on the progress of customer service projects.
- Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
- Encourage revenue growth by inspiring clients to purchase accessories and additional services.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Alerting the sales team to opportunities for further sales within key clients.
- Become the reliable point of contact for each customer that is required to establish a strong business relation.
- Attending meetings with clients to build relationships with existing accounts.
- Working closely with Account Managers and Sales Consultants.
- Escalating and resolving areas of concern as raised by clients.
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues.
- Updating the CRM and ensuring account managers are aware of changes within clients.
Qualifications for the Client Service Manager Job
- Degree in relationship management, Public relations or any business related course.
- At least 3 years’ experience in the field.
- Demonstrate ability to meet deadlines.
- Customer Service Skills
- Communication skills both written and oral
If qualified kindly send your CV to [email protected] clearly indicating ‘Client Service Manager ‘ by 5th December, 2017.
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