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Quality Manager Job at Corporate Staffing Services
Salary: 800 – 1000 USD
Location: Mogadishu, Somalia
Our client is a Hotel based in Somalia that delivers high quality, affordable and professional services in hospitality. They seek to hire a highly competent and experienced Quality Manager to formulate, document and maintain Quality Assurance and Quality Control standards & policies and on-going quality control objectives. They will also oversee and assist the hotel in the ISO certification process and implementation.
Responsibilities
- Develop, interpret and implement Quality Assurance and Quality Control procedures and standards, including SOP, KPI’s, GMP’s etc.
- Evaluate the adequacy of Quality Assurance and Quality Control standards.
- Ensuring compliance to all statutory and system requirements e.g. Bureau of Standards
- Devise sampling procedures and directions for recording and reporting quality data.
- Review the implementation and efficiency of quality and inspection systems.
- Plan, conduct and monitor testing and inspection of hotels service levels
- Document internal audits and other quality assurance activities.
- Investigate customer complaints and non-conformance issues and develop, recommend and monitor corrective and preventive actions.
- Analyze data to identify areas for improvement in the quality system and prepare reports to communicate outcomes of quality activities.
- Identify training needs and organize training interventions to meet quality standards
- Coordinate and support on-site audits conducted by external providers and evaluate audit findings to develop and implement appropriate corrective actions
- Looking for ways to reduce waste and increase efficiency in the organizations’ SOPs
- Responsible for document management systems and its uptake in the organization
- Developing and cascading the individual targets through a performance management structure while inspiring the team to achieve the departmental scorecard in line with the overall objective
- Implementing best practices in quality management & respective areas of work
- Implementing product quality, customer & Service Excellence and Change initiatives to achieve desired business plans and culture.
Qualifications
- Bachelor’s Degree in Food Science or a Science related field
- Certifications in Food safety, KAIZEN, and First Aid.
- At least 3 year(s) relevant experience in a hotel or food processing company
- Hold a valid passport
- Must have experience in ISO 22000, ISO 9001, SIO 14001, ISO45001
- Quality inspection, auditing, and testing experience.
- Knowledge of food product testing.
- Experience with implementation of corrective action programs
- Product or industry-specific experience in the food sector.
- Good Analytical and reporting skills, interpersonal and training skills
- Exposure to Quality Control & Assurance
- Lean and Kaizen Skills
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