Customer Care Jobs in Kenya

Customer Service
Executives

Retail CSE’s IFA/Branch-Nairobi  – (2100006I)

Job Purpose:    

Growth of IFA business to meet set annual
premium targets     

Key responsibilities

• Secure
  new business through intermediaries


• Retain
  existing business as per set objectives


• Maintain
  excellent customer service to intermediaries and clients 


• Service
  existing business and resolve customer complaints 


• Follow
  up on renewals for general insurance business


• Forward
  proposal forms to underwriting department


• Follow
  up premium collections


• Prepare
  weekly  and daily reports as required 


• Undertake
  initial underwriting in accordance with set guidelines to ensure sound
  acceptance of risk 


• Respond
  to customer and client enquiries



• Follow
  up on commissions and claims issues emanating from intermediaries


• Recruitment
  of intermediaries as per set objectives


• Conversion
  of FA’s in branches to ensure all are placing general insurance business


• Continuous
  execution of initiatives and strategies per branch to ensure meeting of
  set objectives and reviewing them where need be. 


• Training
  of intermediaries on general insurance products and submitting training
  schedules to supervisors. 


• Use
  authorised incentive scheme to bring in new business through training
  intermediaries on the same and marketing it. 


•  Creating
  strategic partnerships with intermediaries for maximum business support. 


• Sharing
  of market intelligence with supervisor


• Work
  closely with underwriter and branch manager to achieve set objectives

Qualifications

• Bachelors’
  degree in a business-related field


• Professional
  qualification in Insurance (ACII, IIK)


• 2-4
   year’s relevant experience in the insurance industry

How to Apply

Apply
for the job here