Front Office Receptionist Job, Administration Jobs In Kenya,


Title: Front Office Receptionist,


Industry: Beauty,


Location: Karen, 


Gross Salary: 25k – 30k,


Our client is a high-end salon and spa located in Karen. They seek to hire a highly efficient Front Office Receptionist who will be in charge of the day-to-day coordination of the clients and ensure a smooth running of the salon and spa.


Key Responsibilities



  • Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.

  • Book and confirm appointments via phone and email

  • Process transactions (cash and credit cards) and issue receipts

  • Welcome walk-ins, answer questions about services, and schedule appointments based on availability

  • Inform clients about new services and discounts

  • Receiving Cash, Mpesa, and Card Payments and confirming correct payment has been made

  • Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

  • Update client records with contact and billing details, appointments and services offered

  • Maintain a tidy reception area

  • Order and maintain supplies for salon, spa, and barber shop

  • Respond to client’s inquiries through the social media platforms

  • Engage with customers actively seeking feedback about their service experience.

  • Ensure bookings by clients are assigned to the hair and beauty stylist fairly and do not overlap with staff schedule.


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