Junior Software Intern at Advatech Office Supplies Limited

ADVATECH OFFICE SUPPLIES LIMITED is predominantly a technology company providing office supplies solutions and services in over five countries across Africa. The company came into existence through the vision of a first generation entrepreneur to provide five core business values: Integrity, Understanding, Excellence, Unity and Responsibility. These values are at the heart of the Organization’s beliefs and convictions since its inception in 2001.

Responsibilities

• Provide accurate and prompt on-the phone technical & troubleshooting support to clients


• Do computer repair, printer servicing and repair as well as the ETR machines.


• Generate daily activity and status reports in the ETR Department


• Participate in basic integration of TIMS devices


• Install and program ETR machines on behalf of the company.


• Service and repair of the machines.


• Offer technical sales services.


• Participate in TIMS devices basic trainings


• Timely responding to customers RFQs in the ETR department sharing daily and weekly reports


• Acknowledging, responding and resolving promptly to customers inquiries via phone, emails and chats


• Familiarizing yourself with company products to effectively respond to clients enquiries


• Keeping records of customer interactions, transactions, comments, complaints and solutions offered


• Maintain solid customer relationships by handling questions and concerns with speed and professionalism


• Maintaining positive and professional attitude towards customer at all times


• Providing feedback on the efficiency of the customer service process


• Sharing daily follow up reports and departmental reports


• Managing and supervising staff in the ETR department on their daily activities


• Any other duty to be assigned by the management within the normal running of business operations


• Assisting in the generation of job cards and filing


• Any other duty assigned

Specific Job Knowledge, Skills and Abilities

• A bachelor’s degree/diploma in marketing, business IT and any other related field.


• Should be business oriented and quick to learn.


• Strong analytical, organizational and time management skills.


• Excellent team player, motivational, interpersonal, communication and customer service skills.

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