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Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
Job Purpose
To provide effective/efficient 2nd level user support with respect to Core banking application and related business support applications interfacing with T24 Model Bank. This also entails analysing, documenting, and proposing solutions for bank wide business areas and preparation of functional specifications documents. System optimization through system analysis and development with respect to the core banking system in order to ensure that the system provides the requisite functionality required by business. This role is also charged with development of appropriate reports and management information as required by business to advance tactical and strategic initiatives.
Key Responsibilities/Accountabilities
Maintenance and monitoring of the core banking application including all the existing mission critical applications with a view of ensuring optimal use, reliability and efficiency.
Designing, developing, testing and maintaining Information Systems based upon business requirements
Specifying, designing, developing, testing enhancements and changes to the Core Systems
Responsible for the design, creation and testing of relevant enquiries and reports that will be required by the system users
Analyzes updates and implements changes to the Bank’s core banking system specifications and user codes as and when required.
Execute both Component Testing (CT) and System Integration Testing (SIT) and subsequent implementation of system upgrades, hot fixes and patch releases as and when they arise from vendor
Execute both Component Testing (CT) and System Integration Testing (SIT) and subsequent implementation of new products (CR) in the system after the relevant approvals by the authorized parties.
Ensure that processes and procedures relating to aforementioned upgrades, fixes and patches are updated in line with IT Configuration and Change management policies and standards
Engage with users and stakeholders in identifying shortcomings in the core system and related applications and provide technical advice on enhancements to overcome these
Knowledge transfer and training of application support teams and develop skills within IT
Participate in projects, as directed by Manager, Systems Development, and in liaison with Manager IT Projects & Change Control
Provide 2nd level support on the core systems based on escalation from other units
Escalate core system/application faults/incidents to vendor (3rd level support) and manage the resolution and delivery of solution thereof
Liaise with Core system vendor as directed by Manager, Systems Development
Analyse reported faults/incidents issues and ensure that support is provided in line with the Service Level Agreements between IT and Business
Assist in documenting business/functional requirements and produce Technical Systems Specifications
Liaise with users and stakeholders to identify manual processes that can be automated and manage the process of said automation from end to end ( Business case, FSS, through TSS to implementation)
Provide general Technical advice and guidance to users and stakeholders regarding the core system and related applications
Assist or execute special projects as directed by Manage, Systems Development
Preferred Qualification and Experience
Bachelor of Science Degree in Computer Science, Information Technology/Systems or related field
Certification/Active Membership of a professional organisation
Postgraduate qualification would be an added advantage
At least 3 years experience as a Sytems Analyst in T24 or Globus Core Banking application
Knowledge/Technical Skills/Expertise
At least three years management experience
Banking/financial industry experience would be an added advantage
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